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1 room, 2 adults

Hotel Grand Windsor MGallery by Sofitel

5-starOfficial New Zealand Rating provided by Qualmark®
58-60 Queen Street, Auckland, 1010, New Zealand

Luxury hotel with restaurant, near Auckland Ferry Terminal
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Fabulous staff, great location and comfortable room.Sep 27, 2020
  • Yes yes yes!! This is EVERYTHING that I expect from a hotel and so much more! Loved the…Dec 21, 2019

Hotel Grand Windsor MGallery by Sofitel

  • Classic Room with King Bed
  • Superior Room with Queen Bed
  • Classic Room with Queen Bed
  • Superior Room with King Bed
  • Luxury Room
  • Executive Suite, 2 Bedrooms
  • Junior Suite
  • The Duchess Suite

What’s around Hotel Grand Windsor MGallery by Sofitel

Landmarks

  • In Auckland Central Business District
  • Auckland Ferry Terminal - 5-minute walk
  • Sky Tower - 9-minute walk
  • Princes Wharf - 9-minute walk
  • Viaduct Harbour - 10-minute walk
  • University of Auckland - 10-minute walk
  • Queen Street Shopping District - 1-minute walk
  • Britomart Transport Centre - 2-minute walk

Getting around

  • Auckland (AKL-Auckland Intl.) 32-min drive
  • Auckland Britomart Station 4-min walk
  • Auckland Remuera Station 6-min drive
  • Auckland Kingsland Station 6-min drive

At a glance

Key facts

Hotel size

  • This hotel has 79 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • On-site self-parking (NZD 35.00 per night; includes in/out privileges)

  • On-site valet parking (NZD 50.00 per day)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers: 1
  • Lift
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Raised toilet seat
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cookes Restaurant and Bar – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Cookes Bar – On-site bar. Open daily.

Hotel Grand Windsor MGallery by Sofitel’s small print

Also known as

  • Grand Windsor Hotel Auckland
  • Windsor Mgallery By Sofitel
  • Hotel Grand Windsor MGallery by Sofitel Hotel
  • Hotel Grand Windsor MGallery by Sofitel Auckland
  • Hotel Grand Windsor MGallery by Sofitel Hotel Auckland
  • Hotel Grand Windsor MGallery Sofitel Auckland
  • Grand Windsor Auckland
  • Grand Windsor
  • Grand Windsor Hotel Auckland New Zealand
  • Mercure Hotel Windsor Auckland
  • Hotel Grand Windsor MGallery Sofitel
  • Grand Windsor MGallery Sofitel Auckland
  • Grand Windsor MGallery Sofitel

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Contactless checkout is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: NZD 100.00 per day

Optional extras

Credit card charges are subject to an extra charge of 2.25 per cent

Self-parking costs NZD 35.00 per night with in/out privileges

Valet parking costs NZD 50.00 per day

Breakfast costs between NZD 12 and NZD 38 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Grand Windsor MGallery by Sofitel

  • Does Hotel Grand Windsor MGallery by Sofitel offer free cancellation for a full refund?
    Yes, Hotel Grand Windsor MGallery by Sofitel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Grand Windsor MGallery by Sofitel?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Grand Windsor MGallery by Sofitel?
    Yes. Self-parking costs NZD 35.00 per night. Valet parking costs NZD 50.00 per day.
  • Are pets allowed at Hotel Grand Windsor MGallery by Sofitel?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Grand Windsor MGallery by Sofitel?
    You can check in starting at 2:00 PM. Check-out time is 11 AM. Contactless check-out is available.
  • Are there restaurants at or near Hotel Grand Windsor MGallery by Sofitel?
    Yes, Cookes Restaurant and Bar offers international cuisine. Nearby restaurants include MELBA Vulcan (3-min walk), Xuxu Dumpling Bar (3-min walk) and Indochine Kitchen (3-min walk).
  • Is there an on-site casino at Hotel Grand Windsor MGallery by Sofitel?
    No, this hotel doesn't have a casino, but SkyCity Casino (8-min walk) is nearby.
  • What is there to do at Hotel Grand Windsor MGallery by Sofitel and nearby?
    Maintain your daily exercise routine at the gym.

Recent reviews

Superb 9.0 From 507 reviews

Exceptional 10.0
Nice Hotel
Stayed here as part of our honeymoon trip to New Zealand. It was excellent, right in the heart of Auckland, excellent service if occasionally a bit slow. Very nice place though and we would definitely go back.
Mark, gb2 night trip
Exceptional 10.0
Good room, central location, tasty breakfast and v helpful staff, especially Pablo the concierge who sorted out access to the sauna and shower when I arrived before the room was ready after a 24hour + journey
gb4 night trip
Exceptional 10.0
Great location and very nice rooms. Can be noisy at weekend as busy street but fine during the week. Staff were very helpful.
james, gb3 night romance trip
Very good 8.0
Good city stop over hotel
Great location on the lower end of queens street near harbour and wharf. Staff v fruendly and helpful. Just a one night stay but great value.
Lise, gb1 night romance trip
Exceptional 10.0
Excellent location and lovely hotel. Staff extremely pleasant and helpful
gb3 night romance trip
Very good 8.0
Check in delayed by 80 minutes as room not serviced by 2 pm check in time.
gb2 night family trip
Exceptional 10.0
Great location friendly staff and beautiful clean comfy room
gb2 night trip
Exceptional 10.0
Superb well appointed 5 star hotel so, so close to the Auckland waterfront and excellent shops. Charming staff and a welcome, affordable, blast of luxury. Recommended.
Tim, gb1 night trip
Exceptional 10.0
Excellent service
Arrived 7 hours before check in and managed to get us into a room straight away. After such a long flight this was the best thing that could have happened. Let our friends store their luggage even though they weren't staying at the hotel. The customer service overall was exceptional. The room, although quite compact, was comfortable and well equipped. Would highly recommend, especially if you plan on catching a ferry or are into high end shopping due to the location.
gb1 night romance trip
Very good 8.0
Great spot in central Auckland
Great hotel with great service, especially when we needed to move rooms due to noise from a local nightclub nearby. Beware, this seemed to start at around 10pm but duty manager was very helpful and moved us to another room
Lewis, gb1 night romance trip

Hotel Grand Windsor MGallery by Sofitel