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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Riviera Caribe Maya

3-star3 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Beach nearby
  • Free WiFi
  • Fridge
Av. 10 / Calle 30, Playa del Carmen, QROO, 77710, Mexico

3-star hotel with outdoor pool, near Quinta Avenida
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Beach nearby
    • Free WiFi
    • Fridge
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Was a nice hotel is the best way to describe it. Nice staff, room was decent. Good…Apr 7, 2018
  • Nice balconys for evening sitting. Decent little spot.Feb 19, 2021

Hotel Riviera Caribe Maya

from £51
  • Standard (Plus)
  • Suite
  • Suite, Balcony
  • Master Suite
  • Standard Plus Deluxe

What’s around Hotel Riviera Caribe Maya

Landmarks

  • In Downtown
  • Quinta Avenida - 1-minute walk
  • Playa del Carmen Main Beach - 6-minute walk
  • Mamitas Beach Club - 6-minute walk
  • Playa del Carmen Maritime Terminal - 20-minute walk
  • Nuestra Senora del Carmen Catholic Church - 9-minute walk
  • Punta Esmeralda Beach - 33-minute walk
  • Plaza Las Americas - 37-minute walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 49-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 25 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No on-site parking

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Scuba diving on site
  • Parasailing nearby
  • Sailing nearby
  • Snorkelling nearby
  • Windsurfing nearby
  • Use of nearby fitness centre (discount)
Working away
  • Business centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers: 1
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer (on request)
Be entertained
  • TV
Stay connected
  • Free WiFi
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Rey David – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.

Hotel Riviera Caribe Maya’s small print

Also known as

  • Hotel Riviera Caribe Maya Playa del Carmen
  • Hotel Riviera Caribe Maya Hotel Playa del Carmen
  • Riviera Caribe Maya Del Carmen
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  • Hotel Riviera Caribe Maya Playa del Carmen
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  • Hotel Riviera Caribe Maya
  • Riviera Caribe Maya Playa del Carmen
  • Riviera Caribe Maya
  • Hotel Riviera Caribe Maya Riviera Maya/Playa Del Carmen, Mexico
  • Riviera Caribe Maya Hotel
  • Riviera Caribe Maya Del Carmen
  • Hotel Riviera Caribe Maya Hotel
  • Hotel Riviera Caribe Maya Playa del Carmen

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Mandatory fees

Deposit: MXN 1000.00 per stay

Optional extras

Rollaway beds are available for MXN 250.0 per night

Breakfast costs between MXN 65 and MXN 130 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 650 per vehicle (roundtrip)

Airport shuttle service for children between the ages of 1 and 18 costs MXN 650

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Riviera Caribe Maya

  • Does Hotel Riviera Caribe Maya offer free cancellation for a full refund?
    Yes, Hotel Riviera Caribe Maya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Riviera Caribe Maya?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Riviera Caribe Maya?
    Sorry, there's no on-site parking at Hotel Riviera Caribe Maya.
  • Is there a pool at Hotel Riviera Caribe Maya?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Riviera Caribe Maya?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Hotel Riviera Caribe Maya?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Riviera Caribe Maya?
    Yes, Rey David offers local cuisine. Nearby restaurants include Chez Celine (3-min walk), La bodeguita del medio (3-min walk) and Caimán Tugurio (3-min walk).
  • Is an airport shuttle service offered by Hotel Riviera Caribe Maya?
    Yes, an airport shuttle is available. The charge is MXN 650 per vehicle roundtrip.
  • What is there to do at Hotel Riviera Caribe Maya and nearby?
    Have fun with on-site activities such as scuba-diving, and improve your game on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and a garden.

Recent reviews

Very good 8.0 From 64 reviews

Good 6.0
Bathroom had leak,caused floor to be wet. Nice patio
Grant, us1 night family trip
Very good 8.0
Nice pool, nice patio, but can get noisy late
Excellent location, convenient to everything. Nice room with nice patio overlooking the pool. However it got noisy at times, sometimes very late. Pool supposed to be closed at 10pm, but most nights people were swimming and making noise (sometimes LOTS of noise even at 1am). Hotel restaurant had bad habit of playing annoying loud dance club techno music, sometimes after 10pm. I don't understand how anybody would want to eat there it was so loud. They would sometimes turn the music down when more people were eating there. If you like to go to bed early so you can get up early for diving or other adventures, this may not be the best place. Good AC once you figure out how to use it. Bed was not very comfortable. Water pressure in my room shower was so terrible I used the shower by the pool. Service was friendly enough. There's an elevator, which is nice if you have a lot of luggage or have a hard time with stairs. Overall, needs some improvement, but decent budget accommodations in a convenient location.
Raymond, mx7 night trip
Exceptional 10.0
good people
The staff was so nice, they made my trip
James, us8 night trip
Good 6.0
I liked the location & felt safe . The BIGGEST ISSUE we had wrre the MATTRESES.... you can actually touch & feel the metal springs. The springs were digging in our hips & back. Could Not get comfortable. A MUST is BUY comfortable Mattresses or you will lose business. Pillows need to soft..our pillows felt like tennus balls in them.A Toilet paper holder is a must. A couple of hooks nneded to hang towels & for clothes when dressing. Refrigerator wasn't working or outlet in sink area didnt work. These items should be checked prior to a person coming in. Just so people are Comfortable their whole stay.
LaGuera, us9 night trip with friends
Exceptional 10.0
Nice stay
Everything was nice in this hotel. Friendly people.
Andrea, us3 night trip
Very good 8.0
Good spot... good wifi... good location
ca1 night trip
Good 6.0
The hotel was in a good location for shopping 5th avenue, the hotel has potential, atmosphere is good, but the king bed was rock hard with no give, only came with two small pillows and the front desk doesnt have any extra pillows or blankets to offer. The continental breakfast is really basic and the ham & cheese is sliced about as thin as you possibly could, and they use a griddle as a toaster so you have to wait for 15 minutes to get a piece of toast.
ca1 night romance trip
Very good 8.0
Decent, clean, well-run hotel. My only gripe was that the shower head was angled in such a way that it was impossible to use the shower without flooding the bathroom (and some of the bedroom), which I think contributed to the persistent smell of mildew in our room. The pool was a nice feature, and the staff were all very nice and helpful.
us7 night romance trip
Exceptional 10.0
comfortable and Handy
amazing location, near of.everything, you don't need a taxi to get to the beach or the tour ist bars
Rafael, mx5 night romance trip
Good 6.0
Older hotel in the center of Playa Del Carmen
This is an older hotel that happens to be in a good location but has been a little neglected. It has not changed much in the past few years. It offers budget accommodation in a good location. The rooms are basic with a bit drab décor. The rooms do have a balcony facing the central courtyard where there is a pool. The bathrooms do not have exhaust fans, so mold and humidity are a problem in the bathrooms.
ie1 night romance trip

Hotel Riviera Caribe Maya