Guests
All properties in Pontypool, Wales, United Kingdom

Best Western Pontypool Metro Hotel

City centre Pontypool hotel with bar/lounge

  • Free WiFi and free parking
From
£47

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Reception
  • Reception
  • Family Room, 1 Double Bed, Non Smoking - Bathroom
  • Family Room, 1 Double Bed, Non Smoking - Bathroom
  • Reception
Reception. Image 1 of 37.
1 / 37Reception
Lower Mill Field, Pontypool, NP4 0XB, Wales, United Kingdom
8.6.Fabulous.
  • The hotel was clean, comfortable and quiet, and in a really good location for getting to…

    Oct 15, 2021

  • Good and low cost

    Oct 14, 2021

See all 162 reviews

Official standards

This property advises that it adheres to We're Good To Go (UK) and We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Easy parking
Convenient
Dining options
Safe
Quiet
  • Free parking
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 53 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • 24-hour business centre
  • 24-hour front desk

For families

  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer
  • Coffee/tea maker
  • Digital TV service

What’s around

  • Heart of Pontypool
  • Pontypool Park - 22-minute walk
  • Llantarnam Grange Arts Centre - 3 mi / 4.8 km
  • Llanfrechfa Grange Hospital - 3.9 mi / 6.2 km
  • Twmbarlwm Mountain - 7 mi / 11.3 km
  • Blaenavon Ironworks - 7.6 mi / 12.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 Double Bed, Non Smoking
  • Family Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Accessible, Non Smoking

What’s around

Landmarks

  • Heart of Pontypool
  • Pontypool Park - 22-minute walk
  • Llantarnam Grange Arts Centre - 3 mi / 4.8 km
  • Llanfrechfa Grange Hospital - 3.9 mi / 6.2 km
  • Twmbarlwm Mountain - 7 mi / 11.3 km
  • Blaenavon Ironworks - 7.6 mi / 12.2 km
  • Usk Castle - 7.7 mi / 12.3 km
  • Clytha Park - 8.1 mi / 13.1 km
  • Pan-Y-fan Country Park - 8.3 mi / 13.4 km
  • Big Pit National Coal Museum - 8.4 mi / 13.4 km
  • Friars Walk Newport - 8.5 mi / 13.6 km

Getting around

  • Cardiff International Airport (CWL) 42-min drive
  • Bristol International Airport (BRS) 46-min drive
  • Pontypool & New Inn Station 18-min walk
  • Cwmbrân Station 8-min drive
  • Newport (XNE-Newport Train Station) 10-min drive
map
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Lower Mill Field, Pontypool, NP4 0XB, Wales, United Kingdom

At a glance

Hotel size

  • This hotel has 53 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-7:00 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Debit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)

Working away

  • 24-hour business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter

Facilities

  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Polish

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Dining

Lounge Area – This diner serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Starbucks – On-site coffee shop.

Fees & policies

Refundable depositPay at property

  • Deposit: GBP 50.00 per stay

Optional extras

  • Continental breakfast is offered for an extra charge of GBP 8.50 per person (approximately)
  • Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 10.00 (subject to availability)

PetsPay at property

  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and We Care Clean (Best Western) guidelines.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.

Also known as

  • Best Western Pontypool Metro Hotel
  • Best Western Pontypool Metro Hotel Pontypool
  • Best Western Pontypool Metro Hotel Hotel Pontypool
  • Best Western Metro Hotel
  • Best Western Pontypool Metro
  • Best Western Metro
  • Best Western Pontypool Metro
  • Best Western Pontypool Metro Hotel Hotel
  • Best Western Pontypool Metro Hotel Pontypool
  • Best Western Pontypool Metro Hotel Hotel Pontypool
  • Best Western Pontypool Metro Hotel Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western Pontypool Metro Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking and electric car charging are available.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 7:00 AM. There's a charge of GBP 10.00 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 10.00 (subject to availability). Contactless social distancing and check-out are available.
  • Yes. Nearby restaurants include Little Crown Inn (2.2 mi), The Wain y Clare (2.4 mi) and Bridgend Inn (2.6 mi).
8.6.Fabulous.
  • 8.0.Very good

    We had an overnight stay at the end of our holiday . This was to see or son and his family. The staff were very pleasant and accomMadating

    Lorna, 1 night family trip, Oct 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Friendly Staff, Good Service but shame about food

    Very disappointed with breakfast. Good choice but hot food was cold.

    Sandra, 1 night trip, Sep 29, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    NOT A PLEASANT STAY

    Location is awful basically a service station surrounded by a kfc a McDonalds and a garage (not pictured) next to a very busy road, small reception which doubles as the bar and the restaurant, breakfast is awful and consists of what seemed like microwave bacon microwaved scrambled egg dry sausage and beans, Expensive for what is offered and its location compared with similar priced hotels i have stayed at previously in much nicer locations with far better facilities booked for 2 nights left after 1, staff could not be faulted

    Dorothy, 2 night trip, Sep 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Luke warm breakfast

    The breakfast cooked was self service and not very warm

    Duncan, 1 night business trip, Sep 7, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Very Good Hotel to Stay

    Very Good Hotel to Stay, Very good Service. Not Happy with Breakfast in the Hotel

    Pavan, 2 night trip, Aug 13, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Nice sleep but poor breakfast

    Room was nice, bed was comfy and service was good however breakfast was poor. Grab and Go takeaway style not very practical. Milk for cereal served in a carton so had to use straw to pour over cereal. No hot food options and restaurant is just in the reception with a few chairs in.

    john, 1 night family trip, Aug 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Checked in early and was given a room overlooking car park which was good hotel was full but couldn’t hear one noise from any of the adjacent rooms Staff were friendly and helpful Decor in room was perfect gets 10 out of 10 from me

    rosemary, 3 night trip, Aug 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The rooms were clean and comfortable, though quite small and very warm as we were experiencing a rare heat wave and there is no air con. We had the fans on almost all the time we were there. All of the staff we encountered were polite, friendly and helpful. Breakfasts were OK, and although we were OK with a takeaway bag due to Covid precautions, it was a bit annoying to get adverts on my phone every day we were there advertising the hotel we were staying in with a picture of an enormous cooked breakfast on a plate! It was in a convenient location for us, though at a service station on an A road, so there was some traffic noise.

    4 night family trip, Jul 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    First class reception staff. Room pretty small but very clean etc.

    2 night romance trip, Jul 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Brilliant place to stay

    Excellent service for my stay, room lovely and roomy. All the extras i asked for were supplied. Shower a good size and easy to used being disabled. The only one thing i found was the hight of the toilet it was almost child height and how close it was to the wall..Breakfast was a continental and very nice takeaway type.

    DP, 1 night trip, Jul 10, 2021

    Verified Hotels.com guest review

See all 162 reviews