Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Shenzhen, Guangdong, China
1 room, 2 adults

Best Western Premier Shenzhen Felicity Hotel

4-starFor the benefit of our customers, we have provided a rating based on our ratings system.
1085 Heping Road, Shenzhen, Guangdong, 518010, China

4-star hotel with outdoor pool, connected to a shopping centre, near Luohu Commercial City
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Notes

  • Good location. Pricey compare to nearby hotels. Rubbish, unfriendly and even rude staff…Dec 10, 2019
  • The hotel was located in an area with good transport links and other amenities - shops…Jun 19, 2019

Best Western Premier Shenzhen Felicity Hotel

  • Standard Room, 1 Queen Bed, Bathtub
  • Standard Room, 2 Single Beds, Bathtub
  • Superior Room, 1 Queen Bed
  • Superior Room, 2 Single Beds
  • Executive Room, 1 Queen Bed
  • Deluxe Suite, 1 King Bed
  • Superior Suite, 1 Queen Bed
  • Deluxe Queen Room
  • Deluxe Twins Room
  • Deluxe Room, 1 Queen Bed
  • Deluxe Room, 2 Single Beds
  • Executive Room, 1 Queen Bed
  • Family Room, Multiple Beds, Non Smoking
  • Standard Room, 1 Queen Bed
  • Standard Twin Bed Room
  • Deluxe Room, 1 Queen Bed
  • Deluxe Twin Bed Room

What’s around Best Western Premier Shenzhen Felicity Hotel

Landmarks

  • In Luohu
  • Luohu Port - 7-min walk
  • Dongmen Pedestrian Street - 23-min walk
  • Luohu Commercial City - 1-min walk
  • Shenzhen Convention and Exhibition Center - 4.2 mi / 6.8 km

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) 26-min drive
  • Hong Kong (HKG-Hong Kong Intl.) 54-min drive
  • Shenzhen Station 1-min walk
  • Hong Kong Lok Ma Chau Station 7-min drive
  • Hong Kong Sheung Shui Station 9-min drive
  • Luohu Station 14-min walk
  • Guomao Station 15-min walk
  • Laojie Station 20-min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 541 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time noon-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
Working away
  • Business centre
  • One meeting room
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay films
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Atrium Cafe – This café serves breakfast, brunch, lunch and dinner.

Lok Moon – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.

Best Western Premier Shenzhen Felicity Hotel’s small print

Also known as

  • Best Western Shenzhen Felicity Hotel
  • Best Western Premier Shenzhen Felicity Hotel Hotel Shenzhen
  • Best Western Premier Felicity Hotel
  • Best Western Premier Shenzhen Felicity
  • Best Western Premier Felicity
  • Hotel Best Western Premier Shenzhen Felicity Hotel Shenzhen
  • Shenzhen Best Western Premier Shenzhen Felicity Hotel Hotel
  • Hotel Best Western Premier Shenzhen Felicity Hotel
  • Best Western Premier Shenzhen Felicity Hotel Shenzhen
  • Best Western Shenzhen Felicity Hotel
  • Best Western Felicity Hotel
  • Best Western Premier Felicity
  • Best Premier Shenzhen Felicity
  • Best Western Premier Shenzhen Felicity Hotel Hotel
  • Best Western Premier Shenzhen Felicity Hotel Shenzhen
  • Best Western Premier Shenzhen Felicity Hotel Hotel Shenzhen
  • Best Western Shenzhen Felicity
  • Best Western Felicity
  • Shenzhen Best Western
  • Best Western Shenzhen
  • Best Premier Shenzhen Felicity
  • Best Western Premier Shenzhen Felicity Hotel Hotel
  • Best Western Premier Shenzhen Felicity Hotel Shenzhen

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 190.0 per night

Buffet breakfast is offered for an extra charge of CNY 60 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 350 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Best Western Premier Shenzhen Felicity Hotel

  • Does Best Western Premier Shenzhen Felicity Hotel offer free cancellation for a full refund?
    Yes, Best Western Premier Shenzhen Felicity Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Best Western Premier Shenzhen Felicity Hotel?
    Yes, there's free self parking. Parking spaces may be limited.
  • Is there a pool at Best Western Premier Shenzhen Felicity Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Best Western Premier Shenzhen Felicity Hotel?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Best Western Premier Shenzhen Felicity Hotel?
    You can check in from noon to midnight. Check-out time is noon.
  • Are there restaurants at or near Best Western Premier Shenzhen Felicity Hotel?
    Yes, there are 3 on-site restaurants. Nearby restaurants include Western restaurant (6-min walk), 海底捞火锅 (1 mi) and 蓮路素食府 (1.5 mi).
  • Is an airport shuttle service offered by Best Western Premier Shenzhen Felicity Hotel?
    Yes, an airport shuttle is available. The charge is CNY 350 per vehicle one way.
  • What is there to do near Best Western Premier Shenzhen Felicity Hotel?
    Recommended spots to visit include Luohu Commercial City (1-min walk) and Luohu Port (7-min walk), along with Dongmen Pedestrian Street (1.2 mi) and Shenzhen Convention and Exhibition Center (4.2 mi).

Recent reviews

Good 7.6 From 704 reviews

Very good 8.0
Ok hotel
Everything is ok. Location is good but not many shops nearby. The bed is comfortable. The decor is a bit dated.
Wai Kuen Nelson, gb1 night trip with friends
Very good 8.0
Comfy hotel
The hotel is in walking distant from the border, though the one way traffic system would take a long way round in the taxi. facilities is good and staff are friendly. good value for money
gb1 night romance trip
Very good 8.0
Good choice for business of shopping
This is an excellent choice if you are doing business (or shopping) in Shenzhen. It’s a 3 min walk from the Lo Wu / Lo Hua border - turn left out of the station and follow the Heping road sign, don’t walk straight ahead towards Shangri La as the hotel will then be behind the shopping arcade. The hotel is an older one and the room decor is a little dated but it’s clean with large rooms. The lobby is large with a cafe and a nice relaxed feel and it has various useful facilities such as an ATM and a 7 Eleven in the main reception. The Wi-Fi is decently fast and you can accesss Google/Facebook as it seems to come from HK. The staff are excellent and would definately stay there again. The only thing lacking is tea/coffee in the room (there is a kettle) but you can buy anything you need at the 7 Eleven.
Matthew, gbBusiness trip
Fair 4.0
I just picked the wrong time to stay this time.
Unfortunately I arrived when the hotel was going through major refurbishment and having breakfast when pneumatic drills are in use is not ideal. W Jen completed it will be a very nice hotel once again.
Tim, gb2 night business trip
Very good 8.0
Good value and very clean
Comfortable and clean old thing near the HK boarder crossing. All the public areas have been extensively renovated but the rooms only superficially. A little bit out of the way in terms of options for food and walking, but not too far from the MRT. Room was a little dated but very clean. Breakfast was so-so.
Peter, hk2 night family trip
Exceptional 10.0
General overall condition good, close enough to the border but yet no free shuttle like used to have, rooms are clean, comfortable after all
Patrick, us1 night family trip
Very good 8.0
Excellent price for the quality of hotel and location near the boarder with Hong Kong.
Shane, hk4 night trip with friends
Good 6.0
One night stay
Room not as seen in pictures. Hotel is nice by the room is run down and old. Non smoking room but has smoke smell to it.
ca1 night trip
Exceptional 10.0
Difficult to find at first. Because I was on the Shangri la side of the railway.
David Andrew Ross, hk2 night trip with friends
Good 6.0
not the first time i’m staying at this hotel, high value for the overall deal considering the price versus the facilities of the hotel, minor improvement suggested is to install electric sockets near the bed for the sake of convenience. One deep minus for this booking. I checked in at midnight 1am while being considerably tired and sleepy. However, the reception couldn’t locate my booking with the booking no. I’ve provided. They took quite a while to process my check in and, to my surprise they doubled my deposit from CNY 500 to CNY1000 and that’s more than double of the price I paid for the room. Their staff claimed it as not an issue cause the deposit will be fully refunded at check out but i felt deeply offended with the low efficiency of service and fairness of treatment experienced.
Ngai Fung, hk1 night trip

Best Western Premier Shenzhen Felicity Hotel

Is the description of this property not correct? Tell us