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1 room, 2 adults

Best Western Premier Shenzhen Felicity Hotel

4-starFor the benefit of our customers, we have provided a rating based on our ratings system.
1085 Heping Road, Shenzhen, Guangdong, 518010, China

4-star hotel with outdoor pool, connected to a shopping centre, near Luohu Commercial City
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 814 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
WiFi
Regular internet service
Amenities
Amenities are not the best

Best Western Premier Shenzhen Felicity Hotel

from £44
  • Standard Room, 1 Queen Bed, Bathtub
  • Standard Room, 2 Single Beds, Bathtub
  • Superior Room, 1 Queen Bed
  • Superior Room, 2 Single Beds
  • Executive Room, 1 Queen Bed
  • Deluxe Suite, 1 King Bed
  • Superior Suite, 1 Queen Bed
  • Deluxe Queen Room
  • Deluxe Twins Room
  • Deluxe Room, 1 Queen Bed
  • Deluxe Room, 2 Single Beds
  • Executive Room, 1 Queen Bed
  • Family Room, Multiple Beds, Non Smoking

What’s around Best Western Premier Shenzhen Felicity Hotel

Top spots nearby

Recommended by this property

  • Luohu Commercial City (2-minute walk)
  • Luohu Port (5-minute walk)
  • Dongmen Pedestrian Street (15-minute walk)
  • Shenzhen Convention and Exhibition Center (3.3 mi / 5.3 km)

Getting around

  • Hong Kong (HKG-Hong Kong Intl.) 39-min drive
  • Shenzhen (SZX-Shenzhen Intl.) 26-min drive
  • Shenzhen Station 1-min walk
  • Hong Kong Lok Ma Chau Station 7-min drive
  • Hong Kong Sheung Shui Station 9-min drive
  • Luohu Station 4-min walk
  • Guomao Station 15-min walk
  • Hubei Station 28-min walk
  • Airport shuttle (surcharge)

About Best Western Premier Shenzhen Felicity Hotel

Putting you just a 5-minute drive from Luohu Port and Dongmen Pedestrian Street, Best Western Premier Shenzhen Felicity Hotel offers an airport shuttle (available 24 hours) for CNY 350 per vehicle. Guests can take a dip in the outdoor pool or grab a bite to eat at Atrium Cafe, which is one of 3 restaurants and serves breakfast, lunch, and dinner. A bar/lounge and a fitness center are other highlights, and rooms at this upscale hotel offer up nice touches like premium bedding and bathrobes. Fellow travelers like the comfortable beds and overall property condition. Public transportation is just a short walk: Luohu Station is 4 minutes and Guomao Station is 15 minutes.

At a glance

Key facts

Hotel size

  • This hotel has 541 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
Working away
  • Business centre
  • One meeting room
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay films
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Atrium Cafe – This café serves breakfast, brunch, lunch and dinner.

Lok Moon – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.

Best Western Premier Shenzhen Felicity Hotel’s small print

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Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 190.0 per night

Buffet breakfast is offered for an extra charge of CNY 60 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 350 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.6 From 580 reviews

Very good 8.0
Comfy hotel
The hotel is in walking distant from the border, though the one way traffic system would take a long way round in the taxi. facilities is good and staff are friendly. good value for money
gbRomance trip
Very good 8.0
Good choice for business of shopping
This is an excellent choice if you are doing business (or shopping) in Shenzhen. It’s a 3 min walk from the Lo Wu / Lo Hua border - turn left out of the station and follow the Heping road sign, don’t walk straight ahead towards Shangri La as the hotel will then be behind the shopping arcade. The hotel is an older one and the room decor is a little dated but it’s clean with large rooms. The lobby is large with a cafe and a nice relaxed feel and it has various useful facilities such as an ATM and a 7 Eleven in the main reception. The Wi-Fi is decently fast and you can accesss Google/Facebook as it seems to come from HK. The staff are excellent and would definately stay there again. The only thing lacking is tea/coffee in the room (there is a kettle) but you can buy anything you need at the 7 Eleven.
Matthew, gb2 night business trip
Fair 4.0
I just picked the wrong time to stay this time.
Unfortunately I arrived when the hotel was going through major refurbishment and having breakfast when pneumatic drills are in use is not ideal. W Jen completed it will be a very nice hotel once again.
Tim, gb2 night business trip
Exceptional 10.0
Difficult to find at first. Because I was on the Shangri la side of the railway.
David Andrew Ross, hk2 night trip
Good 6.0
not the first time i’m staying at this hotel, high value for the overall deal considering the price versus the facilities of the hotel, minor improvement suggested is to install electric sockets near the bed for the sake of convenience. One deep minus for this booking. I checked in at midnight 1am while being considerably tired and sleepy. However, the reception couldn’t locate my booking with the booking no. I’ve provided. They took quite a while to process my check in and, to my surprise they doubled my deposit from CNY 500 to CNY1000 and that’s more than double of the price I paid for the room. Their staff claimed it as not an issue cause the deposit will be fully refunded at check out but i felt deeply offended with the low efficiency of service and fairness of treatment experienced.
Ngai Fung, hk1 night trip

Best Western Premier Shenzhen Felicity Hotel

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