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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Paradisus by Melia Cancun - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500, Mexico

Upmarket beachfront property with spa, near Aquaworld
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Great hotel , great facilities, Amazing views, amazing food ... not to far from down town…Feb 6, 2020
  • Great friendly staff. Very good infrastructure. Great variety of quality food and drinks.…Jul 30, 2019

Paradisus by Melia Cancun - All Inclusive

  • Junior Suite, Lagoon View
  • Junior Suite, Ocean View
  • The Reserve Paradisus Junior Suite Lagoon View
  • The Reserve Paradisus Junior Suite Ocean View
  • The Reserve One Bedroom Suite Ocean View
  • The Reserve Luxury Junior Suite Lagoon View
  • The Reserve Luxury Junior Suite Ocean View
  • The Reserve One Bedroom Suite Lagoon View
  • The Reserve Suite Lagoon View
  • Family Concierge Suite Ocean View
  • Family Concierge Junior Suite Vista Lago
  • Family Concierge Junior Suite Vista Oceano
  • Junior Suite, Ocean View (Luxury)
  • Junior Suite (Premium Paradisus)
  • Premium Suite, 1 Bedroom (Master 1 Bedroom)
  • Premium Suite (2 Rooms)
  • Premium Suite, 1 Bedroom

What’s around Paradisus by Melia Cancun - All Inclusive

Landmarks

  • In Zona Hotelera
  • Aquaworld - 4-minute walk
  • Delfines Beach - 33-minute walk
  • Cancun Interactive Aquarium - 39-minute walk
  • El Rey Ruins - 40-minute walk
  • La Isla Shopping Mall - 43-minute walk
  • Maya Cancun Museum - 17-minute walk
  • Ballenas Beach - 1-minute walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 18-min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 657 rooms
  • Arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 12:30 PM
  • Express check-out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4-17)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free self parking (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Golfing on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Meeting rooms
  • One meeting room
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 5
  • Year Built – 1990
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch LCD TV
  • Cable/satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 17 years old

Entertainment
  • On-site live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Tennis lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

YHI Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Malva Food Bazar – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Enso – This theme restaurant specialises in Thai cuisine. Guests can enjoy drinks at the bar. Open selected days.

Mole – Overlooking the ocean and pool, this fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Vento – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Bana – Overlooking the garden, this sushi bar specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Paradisus by Melia Cancun - All Inclusive’s small print

Also known as

  • Paradisus Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive
  • Paradisus by Melia Cancun - All Inclusive Cancun
  • Paradisus by Melia Cancun - All Inclusive All-inclusive property
  • Grand Melia Cancun
  • Melia Cancun
  • Paradisus
  • Paradisus Meliá All Inclusive Resort
  • Paradisus Meliá Cancun All Inclusive
  • Paradisus Meliá All Inclusive
  • Paradisus Meliá Cancun All Inclusive All-inclusive property
  • Paradisus All Inclusive Resort
  • Paradisus Meliá All Inclusive All-inclusive property
  • Paradisus Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive
  • Parasus Meliá Cancun Inclusiv
  • Paradisus by Meliá Cancun All Inclusive
  • Paradisus by Melia Cancun - All Inclusive Cancun
  • Paradisus by Melia Cancun - All Inclusive All-inclusive property
  • Paradisus Cancun
  • Paradisus
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  • Paradisus Meliá All Inclusive All-inclusive property
  • Paradisus Meliá Cancun All Inclusive
  • Paradisus Meliá All Inclusive
  • Paradisus Cancun Resort All Inclusive

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services and spa treatments, and can be made by contacting the property before arrival on the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: USD 1.07 per night
  • Resort fee: USD 2 per accommodation, per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Paradisus by Melia Cancun - All Inclusive

  • Does Paradisus by Melia Cancun - All Inclusive offer free cancellation for a full refund?
    Yes, Paradisus by Melia Cancun - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Paradisus by Melia Cancun - All Inclusive currently open?
    This property is closed from 22 April 2020 to 30 September 2020 (dates subject to change).
  • Is parking offered at Paradisus by Melia Cancun - All Inclusive?
    Yes, there's free self parking. Parking spaces may be limited.
  • Is there a pool at Paradisus by Melia Cancun - All Inclusive?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at Paradisus by Melia Cancun - All Inclusive?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Paradisus by Melia Cancun - All Inclusive?
    You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 12:30 PM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Paradisus by Melia Cancun - All Inclusive?
    Yes, there are 9 on-site restaurants.
  • Is an airport shuttle service offered by Paradisus by Melia Cancun - All Inclusive?
    Yes, an airport shuttle is available.

Recent reviews

Very good 8.2 From 2,113 reviews

Very good 8.0
Lovely hotel food fairly good setting beautiful. Needs air conditioning in main part of hotel as absolutely roasting to eat or sit of an evening. Would go again lovely trip
gb1 night romance trip
Exceptional 10.0
Great hotel
Great place, fun for kids. Staff was very friendly and attentive. Would certainly recommend.
Shetal, us8 night family trip
Good 6.0
Won't be back!
We arrived at the hotel at 12:30am where Cesar was working at the front desk. Ended up waiting about 15 minutes for him to get off the phone. It was a little annoying as a we had an extremely tired 1 year old but we could of been helping out a guest and I truly don't know as I don't speak Spanish. Confirmed by our family of 18 who checked in at 8:30pm, they were told that we had a room next to them. Well they gave that room away and put us on the ground level, eh not a big deal. We just want to get to the room and go to sleep. The bellboy helps us with our bags and we get to the room where my keys are not working. He then tries his master key with no luck. A little frustrated my wife decides to go to the front desk to let Cesar know that there is an issue with the room. He then extremely rudely tells my wife that someone is coming and it wait. No apologies, nothing! Maintenance fixes the room and we get in. Once things settle I let the manager Juan know about our experience. He was very kind and apologetic. We asked to be moved but there were only double beds. when we did make the choice to move, our only option was to checkout Tuesday at 11, wait 4 hours then re check back in. Running out of space so will keep it short now. The lock on our door failed two more times and after our entire family getting involved we finally got a different room. For what you pay, and the terrible customer service we got it's definitely not worth it in our opinion. Pool beach and food were great
Jeremy, us5 night family trip
Very good 8.0
Good hotel, nice stay!
good hotel , great service, but rooms need to be updated, matresses need to be replaced, the service 10/10, buffet is very good!, did not understand why i should pay in the "booking restaurants" when other high end all inclusive are not like that, you just book your table and that's it!, i think you should revisit that would i come back, yes!
Rafael, mx2 night trip
Exceptional 10.0
Great Paradisus Hotel Cancún
It was wonderful, beautiful beach, blue clear ocean water, service was great, we had a beautiful experience !!!!!
Teresita, us7 night family trip
Poor 2.0
Nightmarish Experience
The booking experience was a nightmare - between the resort and Hotels, they kept making promises and denying them. Spent a month trying to switch the guest count from 1 to 3, several promises to help by both the resort and Hotels.com, nothing came to fruition. We were promised a rate of $129/extra person/night during several (at least 8) phone calls. At check-in, the front desk agent switched the rate to $209/extra person/night. Even with several "recorded" phone conversations, while the commitment was made and reconfirmed, the Hotels.com agent didn't provide much help at check-in. She kept us on hold for over 30 mins and they even hung up, without calling back (oh yes, she asked for a call back number too) such rudeness. The worst experience ever!
us2 night trip with friends

Paradisus by Melia Cancun - All Inclusive

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