Holiday Inn Chicago Nw Crystal Lk Conv Ctr, Crystal Lake

Had a problem checking out... no one around on the desk to give my door keys to waited 10min then had to go had a plan to catch. Restaurant staff were extremely slow and very unhelpfull and not much food on foor bar. I was refused an orange juice top up and told I was only allowed one glass. waited round for various items to arrive for my breakfast.. in the end i got my meal down the road. There was a hockey team staying and it seemed to overwhelm the Restaurant staff. I was in the area for business for the weekend ....I paid top money for this hotel and extra for my full breackfast after traveling from the UK was hoping for better.

Paid $140.00 for a Saturday night. Rooms have no fridge. And they don't offer continental breakfast. Bar is very small and expensive. Was not what I expected from a holiday inn.

Friendly front desk, quiet and comfortable. Spacious lobby.

Visiting family in area, so it was convenient. Quiet and good service in restaurant.

Pool and exercise room was nice. Beds comfortable. Service for breakfast was a tad slow butthere was a rush. Rooms are looking a little tired - could use a fresh coat of paint and carpeting but it's not horrible.