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Mandarin Oriental Palace, Luzern

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Aqua centre
Premium bedding, free minibar, in-room safe, individually decorated
Junior Suite (Panoramic) | Premium bedding, free minibar, in-room safe, individually decorated
Superior Room, Balcony, Lake View | Premium bedding, free minibar, in-room safe, individually decorated

Overview of Mandarin Oriental Palace, Luzern

Mandarin Oriental Palace, Luzern

5.0 star property
Lakefront hotel with 3 restaurants, near Lake Side Promenade

10.0/10 Exceptional

3 verified guest reviews

Property highlights

  • Parking available
  • Gym
  • Air conditioning
  • Bathtub
  • Connecting rooms available
  • Bar
The price is £661
Price available on 8/12/2022
Haldenstrasse 10, Lucerne, LU, 6006
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Cable/satellite TV service
  • Daily housekeeping
  • Blackout curtains
  • Laundry service

Room options

About this area

What's nearby

  • On the boardwalk
  • Burgenstock - 35 min drive

Getting around

  • Zurich Airport (ZRH) - 61 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 16 min walk
  • Lucerne Station - 16 min walk
  • Luzern Sgv Station - 22 min walk


  • Franz - 5 min walk
  • Jialu - 5 min walk
  • Takrai - 6 min walk
  • Rebstock - 7 min walk
  • Wilhelm Tell - 9 min walk

About this property

Mandarin Oriental Palace, Luzern

Take in the views from the rooftop terrace when you stay at Mandarin Oriental Palace, Luzern. Guests can be pampered with massages at the spa, and Colonnade, one of 3 restaurants, serves French cuisine. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a sauna. Fellow travellers say good things about the shopping and size.


English, French, German

At a glance

Hotel size

  • 136 rooms


  • Check-in time from 3 PM until anytime
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets not allowed
  • Service animals welcome


  • On-site self-parking (CHF 35 per day)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's games
  • Children's books
  • Baby monitor
  • Baby bath
  • Changing table

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Kayaking nearby

Working away

  • 24-hour business centre
  • 4 meeting rooms
  • Conference space (4725 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas


  • 1 building/tower
  • Built in 1906
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Piano
  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Wheelchair accessible
  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge


  • English
  • French
  • German

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Dressing gowns and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually decorated

Freshen up

  • Bath or shower
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • High chair


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


SPA Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.


Colonnade – This restaurant specialises in French cuisine.
MOzern Bar & Brasserie – On-site brasserie. Guests can enjoy drinks at the bar. Open daily.
Mizumi – This restaurant specialises in Japanese cuisine. Open daily.
Quai 10 – This restaurant specialises in Mediterranean cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

Optional extras

  • Full breakfast is offered for an extra charge of CHF 50.00 per person (approximately)
  • TV service is available for an extra charge

Children & extra beds

  • Rollaway beds are available for CHF 190.0 per night


  • Self-parking costs CHF 35 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

Does Mandarin Oriental Palace, Luzern offer free cancellation for a full refund?
Yes, Mandarin Oriental Palace, Luzern does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mandarin Oriental Palace, Luzern?
As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on 8 Dec 2022 start from £661, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are pets allowed at Mandarin Oriental Palace, Luzern?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mandarin Oriental Palace, Luzern?
Yes. Self-parking costs CHF 35 per day.
What are the check-in and check-out times at Mandarin Oriental Palace, Luzern?
You can check in from 3 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
Is there an on-site casino at Mandarin Oriental Palace, Luzern?
No, this hotel doesn't have a casino, but Grand Casino Lucerne (3-min walk) is nearby.
What is there to do at Mandarin Oriental Palace, Luzern and nearby?
Have fun with nearby activities such as cycling and kayaking, and practise your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness centre and a sauna.
Are there restaurants at or near Mandarin Oriental Palace, Luzern?
Yes, there are 3 on-site restaurants, featuring al fresco dining and French cuisine. Nearby restaurants include Franz (5-min walk), Jialu (5-min walk) and Takrai (6-min walk).
What's the area around Mandarin Oriental Palace, Luzern like?
Mandarin Oriental Palace, Luzern is located on the boardwalk, a short 11-minute walk from Lion Monument and 15 minutes' walk from Lucerne Town Hall.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Pudur, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Increíblemente bien
3-night trip
Verified guest review

10/10 Exceptional

깨끗하고 편리한시설에 환상적인 호수뷰, 친철한서비스까지 유럽 어느호텔보다 최고였어요
WONSUK, 6-night romance trip
Verified Expedia guest review