Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Melbourne, Victoria, Australia
1 room, 2 adults

Best Western Melbourne City

3.5-star3.5 stars
16 Spencer Street, Melbourne, VIC, 3000, Australia

City centre hotel, steps from Yarra Riverfront
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Good experience , small hotel but comfortable Mar 20, 2020
  • This is good location for it is close to Skybus, Railway & trams in & around the city.Mar 4, 2020

Best Western Melbourne City

from £55
  • Matchbox
  • Standard Trio Room
  • Standard Twin Room
  • Shoebox
  • Rooftop Apartment
  • Standard King Room
  • Courtyard Room - Pet Friendly

What’s around Best Western Melbourne City


  • In Melbourne Central Business District
  • Melbourne Convention and Exhibition Centre - 5-min walk
  • Crown Casino and Entertainment Complex - 6-min walk
  • Marvel Stadium - 15-min walk
  • Melbourne Central - 21-min walk
  • Melbourne Cricket Ground - 31-min walk
  • University of Melbourne - 33-min walk
  • RMIT University - 26-min walk

Getting around

  • Melbourne, VIC (MEL-Tullamarine) 19-min drive
  • Melbourne, VIC (MEB-Essendon) 15-min drive
  • Melbourne, VIC (AVV-Avalon) 38-min drive
  • Spencer Street Station 6-min walk
  • Flinders Street Station 14-min walk
  • Spotswood Station 8-min drive
  • Flagstaff Station 16-min walk
  • Melbourne Central Station 23-min walk
  • North Melbourne Station 27-min walk

At a glance

Key facts

Hotel size

  • This hotel has 114 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cots (infant beds)


  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room

  • Food and water bowls available


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Coffee shop/café
  • Room service (during limited hours)
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • Chinese
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Daily housekeeping

Special features


Oliviers Cafe – This café specialises in local cuisine and serves breakfast and brunch.

Best Western Melbourne City’s small print

Also known as

  • Pensione Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Best Western Melbourne City Melbourne
  • Best Western Melbourne City Hotel Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel
  • Best Melbourne City Melbourne
  • Best Western Melbourne City Hotel
  • Best Western Melbourne City Melbourne
  • Best Western Melbourne City Hotel Melbourne
  • Pensione Hotel
  • Pensione Melbourne
  • Pensione
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Best Melbourne City Hotel
  • Best Melbourne City Melbourne


State tax ID - 68932034202

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: AUD 100 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.5 per cent

Late check-out can be arranged for an extra charge of AUD 20

Self-parking costs AUD 35 per day with in/out privileges

Parking is available nearby and costs AUD 35 per night

Buffet breakfast is offered for an extra charge of AUD 15 for adults and AUD 15 for children (approximately)

Pets are allowed for an extra charge of AUD 30 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Best Western Melbourne City

  • Does Best Western Melbourne City offer free cancellation for a full refund?
    Yes, Best Western Melbourne City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Best Western Melbourne City?
    Yes. Self-parking costs AUD 35 per day.
  • Are pets allowed at Best Western Melbourne City?
    Yes, pets are welcome, with a limit of 2 per room. There's a charge of AUD 30 per pet, per night.
  • What are the check-in and check-out times at Best Western Melbourne City?
    You can check in from 3:00 PM to anytime. Check-out time is 11 AM. Late check-out is available for a charge of AUD 20 (subject to availability).
  • Are there restaurants at or near Best Western Melbourne City?
    Yes. Nearby restaurants include Flinders Lane (10-min walk).
  • What is there to do near Best Western Melbourne City?
    Recommended spots to visit include Melbourne Convention and Exhibition Centre (5-min walk) and Crown Casino and Entertainment Complex (6-min walk), along with Marvel Stadium (0.8 mi) and Melbourne Central (1.1 mi).

Recent reviews

Very good 8.0 From 1,022 reviews

Very good 8.0
Easy to find straight off the SkyBus and the check in staff were very accommodating. The room was reasonable (bathroom the smallest I’ve ever had!), but looked directly into another hotel room. My room needed some updating- there was a hole in the carpet, the curtain wasn’t at its best, the tap was loose (and over sprayed the sink) and it felt a bit tired but the bed was lovely, especially after 30+hours of travelling. I would use it again as it was so convenient for getting around town.
gb1 night trip
Exceptional 10.0
Good location
Very helpful staff and great location for airport bus and local transport
gb3 night trip
Exceptional 10.0
Great location.
Great price, convenient location, very clean rooms.
Andrew, gb3 night family trip
Good 6.0
Melbourne Best Western
We stayed in Melbourne for 2 days, so needed somewhere central and affordable, so we could pack in as much as possible. Best Western ticked boxes for both. However, room was tiny. Storage for clothes and suit cases was limited. The hotel was generally clean, but needs a refurb. The car petting looked well worn. Receptionist was pleasant and knowledgeable when asked about local area. They will ask for a $100 deposit, upon arrival which they say will be reimbursed. Incidentally I am still waiting for this. Overall, I would give Best Western a borderline recommendation
Paul, gb2 night romance trip
Fair 4.0
This was the smallest hotel room we have ever stayed in. The bathroom was a disgrace it was not possible to sit on the toilet properly. I would not recommend this hotel even to a Pygmy.
Roger, gb2 night romance trip
Very good 8.0
Really enjoyed our stay, staff super helpful, bed really cosy. Only tiny minor thing is say is the room we were in didn't have the best bathroom. Door had no lock and shower was really compact so couldn't move around easily.
Nicola, gb4 night romance trip
Good 6.0
Mostly good . . . But!
Helpful friendly staff, clean room but very dated. Bed and pillows very comfortable. Sheets on bed spotlessly clean HOWEVER the duvet in between the sheets was grubby, a big turn off.
Jan, gb1 night romance trip
Exceptional 10.0
Only thing was that we wanted a double bed and got two twins pushed together which wasn't the comfiest!
Brooke, gb2 night romance trip
Exceptional 10.0
Great base to explore Melbourne
Great location and really helpful staff. Highly recommend.
Jayne, gb4 night trip
Very good 8.0
Nice friendly little hotel
Had a nice stay here room a little small but adequate all the staff were friendly and helpful
David, gb16 night trip

Best Western Melbourne City

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