Now Sapphire Riviera Cancun All Inclusive
Puerto Morelos beachfront property with 7 restaurants, spa
- Free WiFi and free parking
Service
Fantastic service
Pool
Great pool
Bar
Bar is awesome
Food
Delicious food
Now Sapphire Riviera Cancun All Inclusive
from £189- Dlx Jr Suite Tropical View King Bed
- Preferred Club Jr Suite Tropical View
- Preferred Club St Ocean Front King Bed
- Deluxe Jr Suite Tropical View Two Dbl Bd
- Preferred Club JrSt OceanFrontTwo Dbl Bd
- Preferred Club St Tropical View Two Dbl
- Deal of the Day
- Preferred Club Junior Suite Beach Front Two Double Beds
- Preferred Club Junior Suite Beach Front King Bed
- Deal of the day Preferred
- Preferred Club Junior Suite Beach Front Swim Out King
- Preferred Club Junior Suite Beach Front Swim Out Double
- Preferred Club Governor Suite
- Family Junior Suite Tropical View
- Preferred Club Family Junior Suite Tropical View
- Preferred Club Master Suite Ocean Front King
- Preferred Club Master Suite Beach Front Swim Out King
Recent reviews
Fabulous 8.6 From 456 reviews
Exceptional
Almost a perfect venue
Great service. We did have trouble with people slamming bedroom doors - there needs to be a soft close mechanism installed on all bedroom doors - this is the only thing preventing us returning to a great resort.
Terence, gb13 night romance trip
Exceptional
Great experience
Our stay exceeded our expectations. The staff knows how to make us feel at home and treats us like family. This is not the first AM resort where we are staying and we always feel at home. The entertainment team also has found the right balance between being always present but not pushy and take the time to chat with you. It is obvious that the staff is dedicated to making you have a great time
Juliette, gb3 night romance trip
Exceptional
Paradise
The most fantastic place we have ever stayed. Beautiful location and views. Staff were so helpful and attentive.
Malcolm, gbFamily trip
Exceptional
Amazing hotel! Great experience!
Awsome experience and fantastic service! There is nothing bad I can say about it, all good words. The staff is incredible and the resort in general fantastic. If I had to add an improvement that would be more beef in the Cafe Market as normally there was only fish and chicken in the buffet and rarely beef. I will come back! Highly recommended!
JAVIER, gbFamily trip
Fair
Disappointing stay
My wife, 10 month old baby and I had a 7 night stay at the Now Sapphire. Just the facts. Bad : - Asked at check-in whether 3rd floor was OK for baby as they had no lifts. When we said we'd prefer ground floor we were bluntly told we had not requested this and they had no ground floor rooms available. Why ask the question only to make your guests feel bad? - Made to wait 90 minutes for help with luggage to ground floor room on next day despite saying it'd be 15 minutes, and only after 3 chasing calls. - Next room stank of damp, was told this can happen and they would use spray and a dehumidifier. - Was served raw chicken at the grill. My wife felt sick the day after. Concierge said they can send a doctor, but if they can't prove it was the chicken, we'd have to pay the fee. (They stepped down after I said they shouldn't have served raw chicken in the first place.) - Dirty water poured onto our balcony (and into drinks) on a sunny afternoon. Clearly from staff cleaning windows and floors on balcony upstairs (I've seen them do this), but front desk said 'let me check it might be guests'. Never heard back. - Lots of cigarette butts on beach - not great for babies. Good : - One great concierge (Jesus) who offered us a room upgrade, fizz and spa vouchers after the initial debacle. Jesus was ironically sick during the raw chicken incident. Andres the head bellhop was also excellent. - Awesome Coatis. - Close to Puerto Morelos. - Nice mexican restaurant.
Alvin, gbFamily trip
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