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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Now Sapphire Riviera Cancun All Inclusive

4-star4 stars
Great for familiesThis property has good facilities for families.
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with 7 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here

Notes

From 10,054 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Pool
Great pool
Bar
Bar is awesome
Food
Delicious food

Now Sapphire Riviera Cancun All Inclusive

from £189
  • Dlx Jr Suite Tropical View King Bed
  • Preferred Club Jr Suite Tropical View
  • Preferred Club St Ocean Front King Bed
  • Deluxe Jr Suite Tropical View Two Dbl Bd
  • Preferred Club JrSt OceanFrontTwo Dbl Bd
  • Preferred Club St Tropical View Two Dbl
  • Deal of the Day
  • Preferred Club Junior Suite Beach Front Two Double Beds
  • Preferred Club Junior Suite Beach Front King Bed
  • Deal of the day Preferred
  • Preferred Club Junior Suite Beach Front Swim Out King
  • Preferred Club Junior Suite Beach Front Swim Out Double
  • Preferred Club Governor Suite
  • Family Junior Suite Tropical View
  • Preferred Club Family Junior Suite Tropical View
  • Preferred Club Master Suite Ocean Front King
  • Preferred Club Master Suite Beach Front Swim Out King

What’s around Now Sapphire Riviera Cancun All Inclusive

Landmarks

  • On the beach
  • Crococun Zoo (32-minute walk)
  • Ojo de Agua Beach (42-minute walk)
  • Puerto Morelos Town Square - 2.8 mi / 4.5 km
  • San Jose Catholic Parish - 2.8 mi / 4.5 km
  • Artisans Market - 2.9 mi / 4.6 km
  • Puerto Morelos Reef - 2.9 mi / 4.6 km
  • Sanctuary of Hope and Time Capsule - 4.9 mi / 7.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 22-min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) 123-min drive

At a glance

Key facts

Size

  • 488 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 3-12)

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 22 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Windsurfing on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
Working away
  • Business centre
  • Conference space
  • Conference space size (feet) - 8295
  • Conference space size (meters) - 771
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 14
  • Year Built – 2001
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities
  • Kayaking
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 3 and 12 years old

Entertainment
  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

Now Spa By Pevonia has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby

Now Sapphire Riviera Cancun All Inclusive’s small print

Also known as

  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos

Policies

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 65 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.6 From 456 reviews

Exceptional 10.0
Almost a perfect venue
Great service. We did have trouble with people slamming bedroom doors - there needs to be a soft close mechanism installed on all bedroom doors - this is the only thing preventing us returning to a great resort.
Terence, gb13 night romance trip
Exceptional 10.0
Great experience
Our stay exceeded our expectations. The staff knows how to make us feel at home and treats us like family. This is not the first AM resort where we are staying and we always feel at home. The entertainment team also has found the right balance between being always present but not pushy and take the time to chat with you. It is obvious that the staff is dedicated to making you have a great time
Juliette, gb3 night romance trip
Exceptional 10.0
Paradise
The most fantastic place we have ever stayed. Beautiful location and views. Staff were so helpful and attentive.
Malcolm, gbFamily trip
Exceptional 10.0
Amazing hotel! Great experience!
Awsome experience and fantastic service! There is nothing bad I can say about it, all good words. The staff is incredible and the resort in general fantastic. If I had to add an improvement that would be more beef in the Cafe Market as normally there was only fish and chicken in the buffet and rarely beef. I will come back! Highly recommended!
JAVIER, gbFamily trip
Fair 4.0
Disappointing stay
My wife, 10 month old baby and I had a 7 night stay at the Now Sapphire. Just the facts. Bad : - Asked at check-in whether 3rd floor was OK for baby as they had no lifts. When we said we'd prefer ground floor we were bluntly told we had not requested this and they had no ground floor rooms available. Why ask the question only to make your guests feel bad? - Made to wait 90 minutes for help with luggage to ground floor room on next day despite saying it'd be 15 minutes, and only after 3 chasing calls. - Next room stank of damp, was told this can happen and they would use spray and a dehumidifier. - Was served raw chicken at the grill. My wife felt sick the day after. Concierge said they can send a doctor, but if they can't prove it was the chicken, we'd have to pay the fee. (They stepped down after I said they shouldn't have served raw chicken in the first place.) - Dirty water poured onto our balcony (and into drinks) on a sunny afternoon. Clearly from staff cleaning windows and floors on balcony upstairs (I've seen them do this), but front desk said 'let me check it might be guests'. Never heard back. - Lots of cigarette butts on beach - not great for babies. Good : - One great concierge (Jesus) who offered us a room upgrade, fizz and spa vouchers after the initial debacle. Jesus was ironically sick during the raw chicken incident. Andres the head bellhop was also excellent. - Awesome Coatis. - Close to Puerto Morelos. - Nice mexican restaurant.
Alvin, gbFamily trip

Now Sapphire Riviera Cancun All Inclusive

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