Now Sapphire Riviera Cancun All Inclusive

Our stay exceeded our expectations. The staff knows how to make us feel at home and treats us like family. This is not the first AM resort where we are staying and we always feel at home. The entertainment team also has found the right balance between being always present but not pushy and take the time to chat with you. It is obvious that the staff is dedicated to making you have a great time

The most fantastic place we have ever stayed. Beautiful location and views. Staff were so helpful and attentive.

Awsome experience and fantastic service! There is nothing bad I can say about it, all good words. The staff is incredible and the resort in general fantastic. If I had to add an improvement that would be more beef in the Cafe Market as normally there was only fish and chicken in the buffet and rarely beef. I will come back! Highly recommended!

My wife, 10 month old baby and I had a 7 night stay at the Now Sapphire. Just the facts. Bad : - Asked at check-in whether 3rd floor was OK for baby as they had no lifts. When we said we'd prefer ground floor we were bluntly told we had not requested this and they had no ground floor rooms available. Why ask the question only to make your guests feel bad? - Made to wait 90 minutes for help with luggage to ground floor room on next day despite saying it'd be 15 minutes, and only after 3 chasing calls. - Next room stank of damp, was told this can happen and they would use spray and a dehumidifier. - Was served raw chicken at the grill. My wife felt sick the day after. Concierge said they can send a doctor, but if they can't prove it was the chicken, we'd have to pay the fee. (They stepped down after I said they shouldn't have served raw chicken in the first place.) - Dirty water poured onto our balcony (and into drinks) on a sunny afternoon. Clearly from staff cleaning windows and floors on balcony upstairs (I've seen them do this), but front desk said 'let me check it might be guests'. Never heard back. - Lots of cigarette butts on beach - not great for babies. Good : - One great concierge (Jesus) who offered us a room upgrade, fizz and spa vouchers after the initial debacle. Jesus was ironically sick during the raw chicken incident. Andres the head bellhop was also excellent. - Awesome Coatis. - Close to Puerto Morelos. - Nice mexican restaurant.

The start was bumpy with Andrea who was unfriendly at preferred club check in. She was only complaint we have once Hector made everything amazing for both of my daughters birthdays. Luis at breakfast buffet was absolutely amazing. Pedro at Cibu was fantastic also! Everyone works so hard at resort and super friendly.