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Dreams Sapphire Resort & Spa - All Inclusive

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Exterior
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Overview of Dreams Sapphire Resort & Spa - All Inclusive

VIP Access

Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Puerto Morelos beachfront property with free water park, spa

8.0/10 Very good

1,001 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is £286
Price available on 28/11/2022
Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 25.8 miles/41.5 km

Restaurants

  • Dona Sonia - 7 min drive
  • Fonda Americana Grill - 7 min drive
  • El Sazon Jarocho - 8 min drive
  • Las Koras - 8 min drive
  • Tanino’s - 9 min drive

About this property

Dreams Sapphire Resort & Spa - All Inclusive

At Dreams Sapphire Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll have access to on-site scuba-diving, snorkelling and kayaking. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 7 restaurants, and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 5 bars/lounges, a nightclub and a fitness centre. Fellow travellers say great things about the helpful staff and location.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 488 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Archery
  • Mini golf
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Shopping
  • Pool table
  • Table football
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (8295 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 14 buildings/towers
  • Built in 2001
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Spa

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.

Also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property
Now Sapphire Riviera Cancun
Dreams Sapphire Resort Spa All Inclusive
Now Sapphire Riviera Cancun All Inclusive

Frequently asked questions

Does Dreams Sapphire Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Sapphire Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?
As of 26 Nov 2022, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on 28 Nov 2022 start from £286, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Dreams Sapphire Resort & Spa - All Inclusive?
This property confirms that on-site COVID-19 testing (antigen/rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Dreams Sapphire Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Dreams Sapphire Resort & Spa - All Inclusive?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times at Dreams Sapphire Resort & Spa - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Dreams Sapphire Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, archery and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Dreams Sapphire Resort & Spa - All Inclusive also has 2 poolside bars, 5 bars and a nightclub, as well as a sauna and a steam room.
Are there restaurants at or near Dreams Sapphire Resort & Spa - All Inclusive?
Yes, there are 7 on-site restaurants. Nearby restaurants include tanino’s (2.6 mi), Blue Morelos (2.6 mi) and John Gray's Kitchen (2.7 mi).
Does Dreams Sapphire Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Dreams Sapphire Resort & Spa - All Inclusive like?
Dreams Sapphire Resort & Spa - All Inclusive is located on the waterfront, a short 4-minute walk from Arrecife de Puerto Morelos National Park and 4 minutes' walk from Puerto Morelos Beach. Travellers give top marks for the property's prime location.

Overall score and ratings

8.0

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very good

Vicente, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Nice stay if looking for an affordable option
The resort is not bad but you can’t use the beach at all because of the seaweed and smell. The French restaurant had good crème brûlée and onion soup! The rest of the food was just so so. Not the freshest fish available which was disappointing. Feliciano is the best worker there! I also got a massage and was happy with it.
Ani, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

kimberly, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean, fun, staff is so friendly and amazing service. My family and i really enjoyed our stay. There was something to do for everyone and great entertainment. I would definitely come back!
iftakh, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

The property was nice. It was clean and there was a variety of things to do for adults and kids.
Anita, 7-night family trip
Verified Expedia guest review

8/10 Very good

Marcelo, 7-night trip
Verified Expedia guest review

2/10 Poor

Courtney, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The workers were plenty of fun, great pool, and all the different restaurants were great!
DeAnna, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

All staff were very friendly and welcoming.
Pamela, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Aleshia, 6-night trip
Verified Expedia guest review