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1 room, 2 adults

The Ritz-Carlton, Santiago

5-star5 stars
Calle El Alcalde 15, Las Condes, Santiago, Region Metropolitana, 6772208, Chile

Mountain hotel with spa, near Costanera Center
  • Free Internet
  • Collect nightsYou can collect™ Rewards nights here
Awesome vibe
Fantastic service
Great wellness & sports facilities
Value for money could be better

The Ritz-Carlton, Santiago

from £214
  • Deluxe Room, 1 King Bed, City View
  • Executive Suite, 1 King Bed, Business Lounge Access, City View
  • Club Room, 1 King Bed
  • Junior Suite, 1 King Bed, Business Lounge Access, City View
  • Deluxe Room, City View
  • Club Room, Business Lounge Access, City View
  • Junior Suite, Business Lounge Access
  • Executive Suite, 1 King Bed, Business Lounge Access, City View
  • Club Room, 2 Queen Beds
  • Junior Suite, 2 Queen Beds
  • Deluxe Room, 2 Queen Beds

What’s around The Ritz-Carlton, Santiago


  • Heart of Santiago
  • Costanera Center (13-minute walk)
  • Peru Plaza (6-minute walk)
  • Los Leones Golf Club (9-minute walk)
  • Gran Torre Santiago (15-minute walk)
  • Vivo Panorámico (20-minute walk)
  • Bicentennial Park (20-minute walk)
  • Drugstore (21-minute walk)

Getting around

  • Santiago (SCL-Arturo Merino Benitez) 26-min drive
  • Santiago Central Station 23-min drive
  • El Golf Station 1-min walk
  • Alcantara Station 7-min walk
  • Tobalaba Station 8-min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 205 rooms
  • This hotel is arranged over 14 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed *


  • WiFi in public areas *

  • Free wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Conference space size (feet) - 9,000
  • Conference space size (meters) - 1
  • Conference centre
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Grab bar - near toilet
  • Lever door handles
Languages Spoken
  • English
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Partially open bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
  • Daily housekeeping
  • In-room safe

Special features


The Spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.


Estro – On-site restaurant.

The Ritz-Carlton, Santiago’s small print

Also known as

  • Ritz-Carlton Santiago Hotel
  • The Ritz-Carlton, Santiago Santiago
  • The Ritz-Carlton, Santiago Hotel Santiago
  • Ritz-Carlton Santiago
  • Santiago Ritz Carlton
  • The Ritz-Carlton Santiago Hotel Santiago
  • Ritz Santiago
  • The Ritz Carlton, Santiago
  • The Ritz-Carlton, Santiago Hotel
  • The Ritz-Carlton, Santiago Santiago
  • The Ritz-Carlton, Santiago Hotel Santiago


Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

Optional extras

Self parking is available for an extra charge

Valet parking is available for an extra charge

Pets are allowed for an extra charge of USD 125 per pet, per stay

Airport shuttle service is offered for an extra charge of USD 77 per vehicle (one-way)

WiFi is available in guestrooms for USD 17 per day (rates may vary)

WiFi is available in public areas for USD 19 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.2 From 129 reviews

Good 6.0
Not what we expected from a Ritz-Carlton
Hotel is in a great area and rooms are modern and spacious. Check in was a bit of a hassle as we had to show them our reservation email confirming free breakfast and club level access which they each wanted to charge us extra for. We did not have a turn down service on our first day and nobody came to clean the room on our second day. Had to call room service to get someone to clean the room at 4pm. When we came back two hours later we noticed the bed was made but no towels replaced and no water or coffee replenished. Spa services (massage and body wrap) were very good but spa facility (dressing room, showers, relaxation area) did not look as good as our local gym’s at home. Overall, we enjoyed our stay but expected more from this hotel given the name branding.
us3 night romance trip
Good 6.0
The service was sporadic and the hotel is in need of a number of common area upgrades, to include the Spa. Number of items, like the steam room, did not even work. We had service issues in the bar with the staff forgetting our food altogether after an hour and the concierge lacked training, creating more issues with our trip. Car and spa services were unavailable most of the time. The location of the hotel is ok, not great. You could hear everything in the hotel from your room. It is not quiet. It’s more of a business hotel, not a resort hotel. Fundamentally, there seems to be a serious a lack of management at this hotel.
Ben, usOther trip
Exceptional 10.0
excellent hotel to use on the way to our cruise.
Manager Mario and Concierge Michael went out of their way to help after we were "duped" by a bogus tourist official at the airport. Tip. Beware if you are being met at Santiago airport. Do not take offer of BLUE taxis. They are not taxis and charge ridiculous prices. We really enjoyed our short stay at the Ritz Carlton and would recommend it to anyone looking for the best you can get
gbBusiness trip
Exceptional 10.0
The hotel is beautiful - modern and comfortable with great amenities. The area is 100% safe for walking around and there are a ton of great restaurants within a very short walk. It's a bit of a hike to the central part of old town but we walked, took the subway which is nearby and easy to navigate, and there are lots of taxis + Uber. The bar is quite nice and especially reasonable at happy hour. Highly recommend this hotel.
Robb, ca4 night romance trip
Exceptional 10.0
Elegant hotel in business district
Tasteful, comfortable hotel in the heart of Santiago's business district. Excellent staff as expected with any Ritz-Carlton property, warm and able to help with any need. We had access to the Club area, which provided us with speedy check-in and a place to relax and recharge in between outings. Pool and rooftop deck offer dramatic views of Santiago and the Andes. For business travel, the Ritz is ideally situated to the downtown area, however the main nightlife/restaurant/historical area is about 6 miles southwest, which is a short metro or car ride away.
Darryl, us2 night romance trip

The Ritz-Carlton, Santiago

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