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Brook Mollington Banastre Hotel and Spa

Victorian hotel with 2 bars/lounges, near University of Chester

  • Free WiFi and free parking
From
£63

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  • Pool
  • Pool
  • Indoor Pool
  • Executive Double Room, 1 King Bed - Bathroom
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Parkgate Road, Mollington, Chester, CH1 6NN, England, United Kingdom
6.2.Good.
  • The hotel was severely short staffed. Took 10 mins to be served at the bar and didn't…

    Nov 20, 2021

  • Rooms were very dated and carpets were not clean. Skirting boards were thick with dust.…

    Nov 19, 2021

See all 325 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Easy parking
Convenient
Safe
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 63 smoke-free guestrooms
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • 1 indoor pool
  • Breakfast available

For families

  • Free cots/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • University of Chester - 25-min walk
  • Countess of Chester Hospital - 26-min walk
  • Chester City Walls - 39-min walk
  • Chester Zoo - 41-min walk
  • Chester Racecourse - 43-min walk
  • Cheshire Oaks Designer Outlet - 6 mi / 9.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double Room, 1 Queen Bed
  • Executive Double Room, 1 King Bed
  • Family Room
  • Standard Triple Room
  • Standard Twin Room

What’s around

Landmarks

  • University of Chester - 25-min walk
  • Countess of Chester Hospital - 26-min walk
  • Chester City Walls - 39-min walk
  • Chester Zoo - 41-min walk
  • Chester Racecourse - 43-min walk
  • Cheshire Oaks Designer Outlet - 6 mi / 9.6 km
  • Ness Botanic Gardens - 7.9 mi / 12.7 km

Getting around

  • Liverpool (LPL-John Lennon) 30-min drive
  • Manchester Airport (MAN) 35-min drive
  • Bache Station 29-min walk
  • Chester Station 5-min drive
  • Capenhurst Station 7-min drive
map
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Parkgate Road, Mollington, Chester, CH1 6NN, England, United Kingdom

At a glance

Hotel size

  • This hotel has 63 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests planning to arrive outside of the posted check-in hours should contact the hotel in advance. Additional charges may apply.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Specific rooms only*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • English breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service
  • Barbecue grills

Things to do

  • Number of indoor pools - 1
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Yoga classes/instruction on site
  • Pool sunloungers
  • Health club
  • Number of spa tubs - 1
  • Steam room
  • Sauna

Working away

  • Number of meeting rooms - 9
  • Conference space
  • Conference space size (feet) - 4261
  • Conference space size (meters) - 396

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers: 1
  • Year Built – 1896
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • English
  • German

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Mollington Health Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Garden Restaurant – Overlooking the garden, this restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Yoga classes/instruction on site

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 15 for adults and GBP 15 for children (approximately)
  • Early check-in can be arranged for an extra charge of GBP 20 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 20 (subject to availability)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for GBP 15.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of GBP 15 per pet, per night
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation to request a pet-friendly room

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 6:00 AM to 10:00 PM
  • Children under 16 years old are not allowed in the spa without adult supervision
  • Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
  • Guests under 16 years old are not allowed in the health club
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

  • Brook Mollington Banastre Hotel Chester
  • Mollington Hotel
  • Brook Mollington Banastre Spa
  • Brook Mollington Banastre Hotel and Spa Hotel
  • Brook Mollington Banastre Hotel and Spa Chester
  • Brook Mollington Banastre Hotel and Spa Hotel Chester
  • Brook Mollington Banastre Hotel
  • Brook Mollington Banastre Chester
  • Brook Mollington Banastre
  • Brook Mollington Banastre Spa
  • Brook Mollington Banastre Hotel and Spa Hotel
  • Brook Mollington Banastre Hotel and Spa Chester
  • Brook Mollington Banastre Hotel and Spa Hotel Chester
  • Mollington Banastre Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Brook Mollington Banastre Hotel and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
  • Yes, there's an indoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
  • Yes, pets are welcome, with a limit of 1 per room. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - 5:30 AM. There's a charge of GBP 20 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 20 (subject to availability). Express check-out and contactless social distancing and check-out are available.
  • Yes, Garden Restaurant offers Modern European cuisine and garden views. Nearby restaurants include Bull and Stirrup (2.1 mi), Bombay Palace (2.1 mi) and Pacinos (2.1 mi).
  • On-site recreation at Brook Mollington Banastre Hotel and Spa includes aerobics , pilates and racquetball/squash. Indulge in a treatment at the spa and soothe your senses in the hot tub. Brook Mollington Banastre Hotel and Spa also has 2 bars, an indoor pool and a sauna, as well as a steam room, a picnic area and a garden.
6.2.Good.
  • 2.0.Poor

    Absolutely disgusting! Mould in our room on the walls and bedding. We were moved but needs a total revamp. It’s a lovely location but never again will I stay here. Staff so helpful it’s a real shame. Even the bus driver said do not stay there!!!

    Kevin, 1 night trip with friends, Nov 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice no steam or sauna working in mens. Out dated decor but clean

    Stephen, 2 night family trip, Oct 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Lovely family stay

    We had a very pleasant stay nice big family room our only issue was it was so hot had to ask twice for the heating to be turned off as couldn’t do it ourself old radiators but it was eventually turned off. Breakfast and dinner was lovely couldn’t fault the food more than a 3* overall a lovely family break and the pool was good too

    Jennifer, 2 night family trip, Oct 28, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    A rather dated interior. Bedroom huge but the mattress was way past it's use by date. Friendly efficiant staff although only 1 member of staff for the breakfast service distinct shortage.

    Bridget, 2 night trip, Oct 11, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Look elsewhere

    Could do with a refurbishment badly, very run down and not the cleanest. Not worth the money at all. Wont be staying again that's for sure!

    Paul, 2 night business trip, Sep 27, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Awful hotel

    When we arrived the hotel looked nothing like the photos! It’s extremely dated. We asked what time dinner was served till 9:30pm. We got to our room it took the key card over 10 attempts to work. When eventually got into the room it’s was freezing cold! My partner has asthma and COPD we had to sleep in clothing. The heating didn’t work it blew our cold air. The room had a dusty smell to it, the godlike was uneven. The shower head was full of mildew and trickled out. We phoned in the day to ask if the pool and the jacuzzi were working be we were told yes. When we got to the spa on the the pool was working and the water was a very strange cloud the jacuzzi was half covered over. We went down for dinner at 08:45 and was very rudely told that we couldn’t have a table as it was only her and the chef working. After an argument in which brought our daughter to tears the hotel manager intervened and allocated us a dinner. The wait was over an hour and the steak!! Well it had never been a steak and the chips were microwave chips. Overall the the stop was horrible the hotel was vile the food horrific and the service disgusting

    Chirmarn, 1 night family trip, Sep 24, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The staff were accommodating with needs of a toddler which was fab but modernisation of room toilet etc should be considered

    Tracey, 1 night family trip, Sep 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Brilliant location, lovely breakfast. Beautiful gardens. Would stay again.

    Hayley, 3 night family trip, Aug 31, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Basic hotel. Convinient for what we needed

    Louise, 1 night romance trip, Aug 27, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Terrible

    My room did not get cleaned once there was mold on the bottom of the curtains with bugs living there paid for the hotel thinking jacuzzi and sauna and that were open all off or shut wouldnt recommend anyone to go there place is filthy

    Kieran, 3 night family trip, Aug 27, 2021

    Verified Hotels.com guest review

See all 325 reviews