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Omni Cancun Hotel and Villas, Cancun

4 stars4 stars
Blvd. Kukulkan, L-48 KM. 16.5 M.53CancunQROO77500Mexico
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Excellent4.1 / 5
  • Overall very good, Food quality good as long it is local food. All considering Italian or…Aug 31, 2015
  • Loud house music from 9am at the main pool - weird... Low level of service of hotel…May 1, 2015
944See all 944 Hotels.com reviews
From 5,658 reviewsTripAdvisor Traveller Rating

Omni Cancun Hotel and Villas, Cancun

from £378
  • Villa
  • Executive Suite
  • Deluxe Room, Lagoon View
  • Deluxe Room, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 346 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 5 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Parking

  • Free valet parking

  • Free nearby parking

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Omni Cancun Hotel Villas All Inclusive
  • Omni Cancun Hotel And Villas
  • Omni Hotel Cancun
  • Omni Hotel Villas All Inclusive
  • Omni Cancun Villas
  • Omni Villas
  • Omni Cancun Hotel & Villas All Inclusive
  • Omni Cancun Hotel All Inclusive
  • Omni Hotel Villas All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the fitness facility.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of USD 910

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 14.95 per night (rates may vary)

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 7 restaurants
  • 7 bars/lounges
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Free use of nearby fitness center
  • Tennis on site
  • Spa tub
  • Pool umbrellas
  • Steam room
Working away
  • Business center
  • Meeting rooms 9
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1988
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping (daily)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 5 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Tennis lessons
  • Tennis racquets
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Minibar
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Omni SPA has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath and a spa tub.

Guests under 16 years old are not allowed in the spa.

Dining

La Vista - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Pina Colada - This beachfront restaurant specializes in seafood and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Da Vinci - This poolside fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Viva Mexico - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Sushi Bar - This poolside restaurant specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Omni Cancun Hotel and Villas, Cancun’s small print

Also known as

  • Omni Cancun Hotel Villas All Inclusive
  • Omni Cancun Hotel And Villas
  • Omni Hotel Cancun
  • Omni Hotel Villas All Inclusive
  • Omni Cancun Villas
  • Omni Villas
  • Omni Cancun Hotel & Villas All Inclusive
  • Omni Cancun Hotel All Inclusive
  • Omni Hotel Villas All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the fitness facility.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of USD 910

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 14.95 per night (rates may vary)

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 944 reviews

Omni Cancun Hotel and Villas, Cancun
Excellent4.0 / 5
Everything and everyone was excellent except the ridiculous "making reservations" to eat at the dinner restaurants. We tried to make reservations as soon as they opened he day after our arrival and were told all booked except 9pm. We have a one year old baby! Especially when going to see if we could by chance get in and 80% of the tables empty. The other downfall was the noise late into the night and early in the morning. The staff moved us to the "hotel" level instead of timeshare level and it was much better.
5 night family trip
Omni Cancun Hotel and Villas, Cancun
Outstanding5.0 / 5
Best customer service!
Omni's employees are one of the best!
4 night family trip
Omni Cancun Hotel and Villas, Cancun
Good3.0 / 5
A few concerns...
Omni Cancun's greatest assests are their wait staff! My girlfriends and i stayed there for my 35th birthday gateaway. I was really disappointed with two things: The hotel was undergoing construction at the front lobby. This was not disclosed on the hotel's website or on hotels.com. It was annoying to hear the constant banging throughout the day. Secondly, the hotel advertises 8 restaurants and bars for the All-inclusive package. However, because we went at a non-peak season, most of the restaurants were never opened whiles we were there. My girlfriends and i were only able to eat from two restaurants the entire time we were there. The only thing that was superior among all things at this hotel was the incredible services provided by the wait staff. They're the best!!! If you're going there, look for SANTIAGO!
4 night trip with friends
Omni Cancun Hotel and Villas, Cancun
Fair2.0 / 5
Construction ongoing without notice.
The hotel was under construction. No notice was given by the hotel when booking. Relaxing afternoons in the hotel room where out of the question with all the noise.
3 night business trip

See all reviews

Omni Cancun Hotel and Villas, Cancun

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