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1 room, 2 adults

Crowne Plaza London - Docklands

4-starThis establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Western Gateway, Royal Victoria Dock, London, England, E16 1AL, United Kingdom

Waterfront hotel with spa, near Excel Exhibition Centre
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,192 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Breakfast
Tasty breakfast
Comfort
Very comfortable
Wellness
Great wellness & sports facilities
Pool
Ordinary pool

Crowne Plaza London - Docklands

from £95
  • Standard Room
  • Executive Room, 1 King Bed, Non Smoking
  • Room, 1 Double Bed, Non Smoking
  • Superior Room
  • Suite, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Room, 1 Double Bed with Sofa bed, Non Smoking
  • Room, 2 Double Beds, Non Smoking
  • Room, 1 Double Bed, Accessible, Non Smoking (Mobility)
  • Executive Room, 2 Double Beds, Non Smoking

What’s around Crowne Plaza London - Docklands

Landmarks

  • In Docklands
  • Excel Exhibition Centre (14-minute walk)
  • Westfield Stratford City - 2.9 mi / 4.6 km
  • O2 Arena - 3.7 mi / 5.9 km
  • London Stadium - 3.7 mi / 5.9 km
  • Tower of London - 4.5 mi / 7.3 km
  • Cutty Sark - 4.6 mi / 7.4 km
  • Tower Bridge - 4.7 mi / 7.6 km

Getting around

  • London (LCY-London City) 8-min drive
  • London (LHR-Heathrow) 66-min drive
  • London (LGW-Gatwick) 73-min drive
  • London West Ham Station 5-min drive
  • London Limehouse Station 7-min drive
  • Stratford Station 8-min drive
  • Royal Victoria Station 3-min walk
  • Custom House for ExCel Station 7-min walk
  • West Silvertown Station 14-min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 210 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self parking (limited) *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
  • Spa tub
  • Sailing nearby
  • Windsurfing nearby
  • Steam room
  • Sauna
Working away
  • Business centre
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 28-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Quad Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Crowne Plaza London - Docklands’s small print

Also known as

  • Crowne Plaza London Docklands Hotel
  • Crowne Plaza London - Docklands Hotel London
  • Crowne Plaza London - Docklands London
  • Crowne Plaza London - Docklands Hotel London
  • Crowne Plaza Docklands Hotel
  • Crowne Plaza London Docklands
  • Crowne Plaza Docklands
  • Crowne Plaza London - Docklands England
  • Crowne Plaza London - Docklands Hotel London
  • Crowne Plaza London Docklands
  • Crowne Plaza London - Docklands Hotel
  • Crowne Plaza London - Docklands London

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: GBP 50 per night

Optional extras

Self-parking costs GBP 20.00 per day with in/out privileges

Rollaway beds are available for GBP 30.00 per night

English breakfast is offered for an extra charge of GBP 18.95 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 421 reviews

Fair 4.0
Lovely hotel great location shame it was so loud
Unfortunately it was spoiled by other guests being really loud in the hall outside our room, one had lost her key so they keeped dancing singing and banging on door, also we had been located a room on first floor above a very load wedding on the floor below , i would have thought that the hotel would given all rooms on the floor above to the guests of the wedding and put us in a quieter floor, i made a complaint to the reception desk but nothing was done the guest services said they would send security up but they did not come. and the noise and shouting girls outside our room went on until gone 2.30am. Also our room was missing robes and slippers which was quite annoying when we wanted to use the pool and spa and other guests all had them, i find it really difficult to get to sleep and with all the disturbances and noise i bearly sleeped and our son was woken repeatedly so all in all not what we expected from our family night in what we had hoped was a luxury night away for our family, i think if the hotel had located guests better, on there website it said they had quite zone rooms so we was looking forward to a quiet restful relaxing stay and as this is a rare treat we left a disappointed
Donna, gb1 night family trip
Good 6.0
Convenient and mainstream
When they say that customer satisfaction is utmost priority, I do not think it is entirely true. We booked a room for three adults (1 double bed and 1 sofabed) but when we arrived in the room the sofabed was not set up and no towels or extras for the third adult were provided. The bed linen was rectified on the spot but we had to ask for an extra towel again late at night when we got back from sightseeing. In the evening we went to the bar around 22:30 and they were playing a music TV channel with quite loud aggressive rap music; not my idea of relaxing in a hotel bar or how a hotel bar should be. Breakfast was ok, no frills. The coffee machine kept breaking down. We used the pool facilities; everything was clean. The sauna is located in the men's changing rooms! So if you are a woman and you are bothered by that, beware, because you will inevitably see naked men. I think that is poorly designed. The pool was really busy with lots of kids splashing around; I blame Easter weekend but I also blame the parents for not teaching their kids to be respectful to others. I would not stay there again, sorry. IHG need to up their game.
gbOther trip
Exceptional 10.0
Increible staff - especially the breakfast team!!
We had a truly exceptional stay. From the moment we were welcomed at the desk to the fantastic welcome and interaction at breakfast. I have been impressed by the level of service offered here at the Crowne Plaza Docklands. We were not special customers who they were making extra effort or in a more expensive room, the staff just had a positive and friendly atmosphere and this really showed in all of our interactions. I spend at least 50 nights away in Hotels with work a year and have become very used to the pleasant as standard service. This made the welcome and continuous greetings all the more obvious and impressive. Thankfully this trip was for my wedding anniversary and not work and wife and I enjoyed every second of our stay - easy travel into the centre of London and a very comfortable and pleasant stay at the hotel. I really couldn't recommend this hotel more. Thanks so much for making our trip that bit more special. Well done for keeping the customer service at the front of what you are doing.
James, gb2 night family trip
Exceptional 10.0
Fabulous hotel.
Hotel was very lovely for a family to stay out. Location is a little “outside” of the main part of London but I thought perfect really as quiet and not too mad when you’ve been sightseeing all day. Handily there is a Tesco express next door. Reception- fantastic service. Complementary fruit / water Rooms- we had a double bed room for a family. Very spacious and clean. The fridge was an added bonus for our snacks and drinks we brought from Tesco. Food/drink- breakfast choice was brilliant! Lots of selection and choices were available. We had a children’s meal in the bar and a shared pizza which was lovely! Cocktails lovely too. Facilities - gym was great as was the pool. Brilliant addition to the hotel which others in London don’t have. Staff- very attentive and helpful. Couldn’t complaint at all. Other- make sure you look at your key card flyer, there were various offers on there (eg 241 cocktails, exchange a bottle of unopened water in your room for wine!!)
Lynsey, gb2 night family trip
Exceptional 10.0
Reasonably priced accommodation for the evening
We stayed here to be close to the O2 for a show. The room was nice and the view not bad. Nice and close to the DLR and the cable car to the O2. The staff were all very nice... the girl who checked us in less so and check in a bit slow, but sometimes computers don’t cooperate I guess may have been the issue. She also told us there is no shuttle to the airport even though we’d arranged one with someone the day before by calling the hotel and that information was also listed on the Expedia website... The room was clean and spacious. The bed was slightly smaller than I thought it would be but still fairly comfortable. The light from the air conditioning unit drove me a bit crazy in the otherwise very dark room at night so I finally got up and hang an article of black clothing over the power light. One other thing to note is check out is 11, not noon as stated on the Expedia website also.
R, gbOther trip

Crowne Plaza London - Docklands

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