Estalagem Muchaxo Hotel

Unfortunately we had a disappointing stay in this hotel- which has such great potential. On arrival it was complete chaos with no where to park- after going to reception we were shown the locked garage but there was no offer to help with baggage....the staff member just stood there. Check in was very quick with no warmth or welcome. Our room- had a lovely view but was very basic. It was in the wing that had been finished/ still under construction. There were wires hanging out of the wall and the room looked nothing like the pictures online with colour and art work and extra touches. This was a completely bare room. The shower had left over hair and sand from previous guests (but was cleaned and removed the second day and rectified). Breakfast buffet was very basic...Whenever we walked past reception no one spoke to us- in fact we did not see or were addressed by any staff our whole trip - apart from check out and check in. We felt a little uncomfortable and unwelcome. When asking for beach towels for the three of us- there was only one available?! So we had to share. After two nights we had decided to go in to Lisbon and double book another hotel as we just weren't happy here. Even when we checked out we were not asked if everything was ok and why were were leaving early. Also we were extremely disappointed the pool was green and locked....even though it was warm and the beach very busy. Our daughter was very disappointed. Great potential but lacking warmth and welcome.

What I liked is only one thing - location which is perfect, on a beach with a beautiful view! Everything else was really bad: 1. I could not see any of the 4* this hotel claims to have - it should be rather named a Sufers Hostel, not a hotel. 2. Room was not clean, it wasn't vacuumed and cleaned properly, leaving a lot of dirt and dust 3. Swimming pool was not working, which I wasn't told earlier, it was a big disappointment (it starts from June, which wasn't indicated) 4. Breakfast quality and choice was poor like in a no-star hotel; natural yoghurt was available only on the first day; then not anymore, when I asked about it and kept asking day after day, I was told by the waiter that it's not and will not be available; this is unimaginable in a 4* hotel 5. On one day cleaning staff took my sun cream; I ran after them, first one pretended she doesn't know anything, when I insisted that I needed it and it was in the bathroom, she brought it after a few minutes; I will leave it without any further comment, had to lock everything up during following days for fear more things disappear. 6. Wifi Internet was not available in rooms, only in public spaces, which is very disappointing in a 4* hotel these days 7. TV in my room was micro size, maybe 20-22", I haven't seen those in years... it may not be the most needed thing for me, but still, disappointing 8. Last and positivie - reception staff was rather friendly and helpful during check-in and check-out I do hope you consider it.

We had a wonderful few days at the Muchaxo hotel but it could have been so much better if the hotel had actually been finished! It was built in 1964 & was used by the cast & crew of the Bond film "Her Majesty's Secret Service" & in it's hey day must have been fantastic but areas haven't been updated since! The hotel is in the process of being updated but that wasn't communicated to us before we arrived. We booked a family room for the 4 of us (2 adults & 2 children) but found 2 single beds pushed together, a single bed & a camp bed squeezed into a double room which was intended to only accommodate a couple not a family of 4! The room was so brand new it wasn't finished, no fridge in the cupboard for the mini bar, no extractor fan in the bathroom, no hooks to hang dressing gowns or beach towels on, no storage as the wardrobes hadn't been built yet, bare plaster above the mirror in the bathroom. As it was a double there were only towel rails for 2 towels not a family of 4. We had a sea view over the building site where a surf shop/school & beach bar were being constructed. We did complain but couldn't be moved so we put up with it & received a substantial amount off our room rate (nearly half) & a free meal in the restaurant. We loved the massive swimming pool even though the whole area could do with improving but it has character. The location on Guincho beach is superb & once the work is completed it will be great.

The location and sea view are stunning, but I can't recommend this place because it doesn’t deliver on what is advertised in the listing and what we paid for. The first room we were given did not have soundproof windows, heating or AC, Wi-Fi or internet, hairdryer or safe. After a noisy and cold first night, we complained and were given a second room which was a bit better but still with no internet. The windows in the new room were soundproof but the fan in the bathroom was very noisy and impossible to turn off even during the night, which meant that since the bathroom door latch was faulty, it was difficult to fall asleep with the noise. We also found the cleaning/housekeeping lacking: there was no toilet paper in the bathroom when we arrived back at the end of one of the days, the toiletries were just a couple of shampoo sachets (no shower gel, just a small square of hand soap), dirty pillowcases weren’t changed, shower drain was clogged and caused flooding... Will not stay again. Definitely not a 4 star experience.

The location, on a quite beach is why we booked this hotel. We had stayed close to this hotel / beach before so we thought we knew exactly what we would getting. Unfortunately there's building works out side on the beach side, a new shop and restaurant? The work stared at 07:00. Diggers, concrete pumps etc. All hotels need refurbishment at some point, but this information was not passed on. We would not have booked this hotel had we known. A few other items to note, the bath room was dirty due to age e.g. Shouter curtains mouldy, (not glass screen) plus shower head holder broken. Another problem is the card reader door locks do not close properly, the latch stay out so every time someone goes in and out of their room they have slam the door. You will hear this from all the rooms around the balcony any time of day and night. Lastly the pool was not open when we were staying around 1st May onwards.