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Hard Rock Hotel Madrid

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Rock Star Suite | Down duvets, minibar, in-room safe, desk
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Rock Star Suite | Terrace/patio
Terrace/patio

Overview of Hard Rock Hotel Madrid

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Hard Rock Hotel Madrid

4.5 star property
Luxury hotel with restaurant, connected to a railway/underground station, near El Retiro Park

9.4/10 Exceptional

482 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is £119
Price available on 1/2/2023
Map
Ronda de Atocha 17, Madrid, 28012

Room options

About this area

What's nearby

  • In Arganzuela
  • El Retiro Park - 10 min walk
  • Prado Museum - 14 min walk
  • Puerta del Sol - 20 min walk
  • Gran Via Street - 20 min walk
  • Plaza Mayor - 21 min walk
  • Royal Palace of Madrid - 28 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 7 min drive
  • Plaza de Santa Ana - 10 min drive
  • Puerta de Alcala - 12 min drive
  • WiZink Center - 13 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 25 min drive
  • Madrid (XOC-Atocha Train Station) - 5 min walk
  • Atocha Cercanías Station - 9 min walk
  • Madrid Atocha Station - 9 min walk
  • Estación del Arte - 5 min walk
  • Lavapies Station - 7 min walk
  • Palos de la Frontera Station - 9 min walk

Restaurants

  • O Pazo de Lugo - 3 min walk
  • La Libre - 3 min walk
  • El Pedal - 4 min walk
  • Hong - 4 min walk
  • El Brillante - 4 min walk

About this property

Hard Rock Hotel Madrid

Hard Rock Hotel Madrid puts you within a 15-minute drive of Puerta del Sol and Gran Via Street. After visiting the 24-hour fitness centre for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a seasonal outdoor pool and a terrace. The property is only a short walk to public transportation: Estación del Arte is 5 minutes and Lavapies Station is 7 minutes.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 24 lb per pet)*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • On-site garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Designer shops on site

Accessibility

  • Lift
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Hand-held shower heads
  • Closed-captioned TV
  • Height-adjustable showerheads
  • Visual fire alarm
  • Doorbell and phone notifications
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Dressing gowns

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Sessions – This restaurant overlooks the pool and garden.
GMT+1 – On-site lobby lounge.
RT60 – On-site rooftop bar. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 12.5 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from October 25 2022 to April 1 2023 (dates subject to change):
  • Swimming pool

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 50 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 7:00 PM
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Frequently asked questions

Does Hard Rock Hotel Madrid offer free cancellation for a full refund?
Yes, Hard Rock Hotel Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hard Rock Hotel Madrid?
As of 27 Jan 2023, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Madrid on 1 Feb 2023 start from £119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Madrid?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Madrid?
Yes, there's a seasonal outdoor pool. Guests have pool access from 11:00 AM to 7:00 PM. The swimming pool will be unavailable from October 25 2022 to April 1 2023 (dates subject to change).
Are pets allowed at Hard Rock Hotel Madrid?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 24 lb per pet. There's a charge of EUR 50 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at Hard Rock Hotel Madrid?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an on-site casino at Hard Rock Hotel Madrid?
No, this hotel doesn't have a casino, but Casino de Madrid (4-min drive) is nearby.
What is there to do at Hard Rock Hotel Madrid and nearby?
Hard Rock Hotel Madrid has a seasonal outdoor pool and a 24-hour fitness centre, as well as a garden.
Are there restaurants at or near Hard Rock Hotel Madrid?
Yes, Sessions offers al fresco dining and garden views. Nearby restaurants include El Pedal (4-min walk), Hong (4-min walk) and El Brillante (4-min walk).
What's the area around Hard Rock Hotel Madrid like?
Hard Rock Hotel Madrid is a short 5-minute walk from Estación del Arte and 20 minutes' walk from Puerta del Sol.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Luis, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Luis, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jesus, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent City break
Great location, rooms were well equipped, stylish and clean! The only thing is the extras left out for ‘sale’ could be misleading if you’re not careful. Great service in the reception bar, good selection drinks and bar menu. An excellent stay and would return.
Samantha, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect hotel
Hotel was lovely, staff were so nice . I was there with partner and 21 year old daughter and there is music in hall area but we had no problem with it ,,, breakfast was good nice to see not loads of food out and and being wasted . Close to train and bus station to get to airport.
Gary, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Great Staff
Carlos, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel, attentive staff
The hotel is beautiful, newly renovated. The staff is very attentive. They even packed us picnic breakfast since we had to leave before breakfast time window.
Simone, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

NYE 2022-2023
Lovely service, lovely food. We booked an overnight on my arrival to Madrid late on NYE since the past 2 years we could not really celebrate in our little studio in Madrid. I arrived at 10:30 pm and we were still able to have a light supper and ring in the New Year with the other guests. I highly recommend the hotel.
Sheila, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

HardRock hotel Madrid, really Rocks
Excellent location, close to train station Atocha and walking distance of the beautiful park El Retiro and the museums El Prado a and Queen Sofia
Ernedgli, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review