Guests
All properties in Puerto de la Cruz, Canary Islands, Spain

Be Live Experience Orotava

4-star hotel in Puerto de la Cruz with outdoor pool and restaurant

  • Free WiFi
From
£63

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 46.
1 / 46Outdoor Pool
Avenida Aguilar y Quesada, 3, Puerto de la Cruz, 38400, Tenerife, Spain
7.6.Good.
  • The restaurant is in the basement and is filled with smoke due to insufficient…

    Feb 16, 2020

  • The floors deco could do with an upgrade, also the beds were not that comfortable &…

    Jan 12, 2020

See all 144 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 236 guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Heart of Puerto de la Cruz
  • Orotava Valley - 1-minute walk
  • Playa Martianez - 3-minute walk
  • San Telmo Promenade - 4-minute walk
  • Sitio Litre Garden - 4-minute walk
  • Playa de San Telmo - 5-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double or Twin Room
  • Single Room
  • Standard Double Room, Partial Sea View
  • Standard Single Room, Partial Sea View
  • Standard Double Room (3 adults)
  • Standard Double Room (2 adults and 1 child)
  • Standard Room, Partial Sea View (3 adults)
  • Standard Room, Partial Sea View (2 adults and 1 child)
  • Double Room, Sea View (Single Use)
  • Double Room, Sea View (2 Adults)
  • Double Room, Sea View (2 Adults and 1 Child)
  • Double Room, Sea View (3 Adults)

What’s around

Landmarks

  • Heart of Puerto de la Cruz
  • Orotava Valley - 1-minute walk
  • Playa Martianez - 3-minute walk
  • San Telmo Promenade - 4-minute walk
  • Sitio Litre Garden - 4-minute walk
  • Playa de San Telmo - 5-minute walk
  • Lago Martianez Swimming Pools - 7-minute walk
  • Casino Puerto de la Cruz - 7-minute walk
  • Church of Nuestra Senora de la Pena de Francia - 8-minute walk
  • Timanfaya Theater - 8-minute walk
  • Puerto de la Cruz Town Hall - 8-minute walk

Getting around

  • Tenerife (TFS-Tenerife South) 59-min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) 29-min drive
map
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Avenida Aguilar y Quesada, 3, Puerto de la Cruz, 38400, Tenerife, Spain

At a glance

Hotel size

  • This hotel has 236 rooms

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site garage
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Things to do

  • Number of outdoor pools - 1
  • Pool sunloungers
  • Fitness facilities
  • Golfing nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6456
  • Conference space size (meters) - 600
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Lift
  • Designated smoking areas
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Grab bar - near toilet

Languages Spoken

  • English
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Be Live Experience Orotava are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

La Cascada Buffet – This buffet restaurant specialises in local cuisine and serves breakfast, lunch and dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Day gala dinner fee for stays on 25 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 0.01 per person (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

  • Be Live Experience Orotava Hotel Puerto de la Cruz
  • Be Live Experience Orotava Hotel Puerto de la Cruz
  • Be Live Experience Orotava Hotel
  • Be Live Experience Orotava Puerto de la Cruz
  • Be Live Experience Orotava Hotel Puerto de la Cruz
  • Be Live Experience Orotava Hotel
  • Be Live Experience Orotava Puerto de la Cruz
  • Be Live Experience Orotava
  • Be Live Experience Orotava Tenerife/Puerto De La Cruz
  • Orotava Palace Hotel
  • Be Live Orotava Hotel Puerto De La Cruz
  • Be Live Experience Orotava Hotel
  • Be Live Experience Orotava Puerto de la Cruz

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Be Live Experience Orotava does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - anytime. Check-out time is noon.
  • Yes, La Cascada Buffet offers local cuisine. Nearby restaurants include El Camino (3-min walk), The Gramophone Bar (3-min walk) and El Libanito (3-min walk).
  • No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (7-min walk) is nearby.
  • Be Live Experience Orotava has an outdoor pool and a fitness centre.
7.6.Good.
  • 2.0.Poor

    This IS NOT a 4 star hotel. Not even close!! This is a dated and tired hotel with very poor facilities. The rooms are not anything like the pictures that are used to advertise this hotel and are very basic. The buffet food is basic to say the least. Very small selection and what there is is often cold and tepid. Most families i watched and spoke to struggled to find their kids anything to eat after a day or so. One family even resorted to eating at burger king across the road every day! The pool area is ok but there is virtually no entertainment for kids apart from 1 or maybe 2 short games of table skittles or aqua aerobics. The staff are very rude and are happy to keep you waiting at the pool bar so they can disappear into a stock room and chat on the phone. The only exception to this is Toni, an older guy, as when he is on the pool bar he cant do enough for you. After a week we really couldnt face this hotel anymore so i booked and paid for a seperate hotel via a different website and we moved to Costa Adeje for the last 3 days. The other issue you have when booking via expedia is you have no rep or support whilst in resort so when i complained to the hotel reception on the day we booked out we were told we needed to take our complaint up with expedia once we got home!!! The guy on reception was so rude to us and laughed at us when we said we were moving hotels. I would rate this hotel as a 2.5 star hotel at best. Do yourself a favour and book somewhere else!!!

    11 night family trip, Aug 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Top value for money 3 min from the beach surrounded by shopping and cafes larger rooms vast assortment at meals and across the street from a supermarket. What more could anyone need?

    2 night trip with friends, May 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Absolutely outstanding value for money, very close to the beach, across the street from a shopping centre, pool area, larger rooms, and huge choices at meal times. Nothing else in this area comes with better value.

    3 night trip with friends, May 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful stay

    Very good hotel, clean and quiet. Central, walking distance to everything. Very helpful and positive staff :) Good food. Have vegetarian choises, not much food for vegans.

    1 night romance trip, Apr 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderfully located and well run. Clean, safe, across the street from a Mercadona supermarket with amazing food choices. Have been to this hotel three times and will return

    3 night trip, Mar 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Unbeatable value for money sizeable rooms located a 2 min walk to the waterfront promenade and outstanding choices at meal times

    3 night trip, Mar 1, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great hotel; thoroughly enjoyed my stay there. The food was good quality with a wide selection, the staff at reception were always on hand to help and offer advice, and the rooms were extremely comfortable and cosy. Great location as well; walking into Peurta de la Cruz takes only a few minutes - it’s a very well kept town with lots to do and plenty of places to eat.

    3 night family trip, Feb 28, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Free WiFi - is So bad it is NOT WORTH considering, you cant do anything at all with it! they have a Premium Wif fi that you pay for at 5 -10 euro a day which I did not bother to try and was expecting Free WiFi that worked! Large Air con fan/Cover was hanging down from the roof, look like it could fall out of the ceiling. Breakfast was OK but bacon was not crispy and dripping in grease, the scrambled egg was runny and mushy, there was no TOAST on offer, the cofee was nice from a coffee machine that you would possibly see at an airport that you put coins in. Power points in the hotel room are badly placed, no power points near the mirror in the bedroom area but instead the power points are put under the TV or one nexto the bed, however if you want to do your hair in front of a mirror you have to stand in the bathroom as there is a power point nexto the mirror in the bathroom. If your hotel room is facing the road and shops it will be very noisy at night, you will hear some strange train, bikes, cars, all through the night right up until 5am... Room Fridge is not good, it is very small and not cold enough if you want to use it for drinks. The bed was fantastic and the pillows also, I also found a high quality blanket in the large storage by the door with a spare pillow if needed.

    1 night trip, Feb 9, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Loved every minute

    Such a nice hotel we decided to stay with the same chain for our last week in Adeje and it is even better

    Andrew D., 6 night trip, Feb 6, 2019

    Verified Vrbo guest review

  • 4.0.Fair

    Hotel was good .Pool are was being maintained.Pool was closed most time we were there .Emailed the company thinking maybe we would get some kind compensation as this main reason for booking hotel they were not interested.

    7 night trip, Jan 20, 2019

    Verified Expedia guest review

See all 144 reviews