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All properties in Puerto de la Cruz, Canary Islands, Spain
1 room, 2 adults

Be Live Experience Orotava

4-star4 stars
Avenida Aguilar y Quesada, 3, Puerto de la Cruz, Tenerife, 38400, Spain

4-star hotel with outdoor pool, near Lago Martianez Swimming Pools
  • Free WiFi
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Restrictions related to your trip

Canary Islands may have restrictions in place due to COVID-19. Find out more

Property renovations and closures

This property is closed from September 27 2020 to May 27 2021 (dates subject to change).
  • The restaurant is in the basement and is filled with smoke due to insufficient…Feb 16, 2020
  • The floors deco could do with an upgrade, also the beds were not that comfortable &…Jan 12, 2020

Be Live Experience Orotava

from £61
  • Standard Double or Twin Room
  • Single Room
  • Superior Double Room, View
  • Superior Single Room, Partial Ocean View
  • Standard Double Room (3 adults)
  • Standard Double Room (2 adults and 1 child)
  • Superior Room, View (3 adults)
  • Superior Room, View (2 adults and 1 child)
  • Double Room, Sea View (Single Use)
  • Double Room, Sea View (2 Adults)
  • Double Room, Sea View (2 Adults and 1 Child)
  • Double Room, Sea View (3 Adults)

What’s around Be Live Experience Orotava

Landmarks

  • Heart of Puerto de la Cruz
  • Lago Martianez Swimming Pools - 7-minute walk
  • Loro Park - 36-minute walk
  • Plaza del Charco - 11-minute walk
  • Taoro Park - 14-minute walk
  • Garden Beach - 21-minute walk
  • Orotava Valley - 1-minute walk
  • Playa Martianez - 3-minute walk

Getting around

  • Tenerife (TFS-Tenerife South) 59-min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) 26-min drive

At a glance

Key facts

Hotel size

  • This hotel has 236 rooms

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Canary Islands may have restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • On-site garage

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
Things to do
  • Outdoor pool
  • Pool sunloungers
  • Fitness facilities
  • Golfing nearby
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6456
  • Conference space size (meters) - 600
  • Conference centre
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Multilingual staff
Facilities
  • Lift
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Grab bar - near toilet
Languages Spoken
  • English
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Be Live Experience Orotava are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

La Cascada Buffet – This buffet restaurant specialises in local cuisine and serves breakfast, lunch and dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Be Live Experience Orotava’s small print

Also known as

  • Be Live Experience Orotava Hotel Puerto de la Cruz
  • Be Live Experience Orotava Hotel Puerto de la Cruz
  • Be Live Experience Orotava Hotel
  • Be Live Experience Orotava Puerto de la Cruz
  • Be Live Experience Orotava Hotel Puerto de la Cruz
  • Be Live Experience Orotava Hotel
  • Be Live Experience Orotava Puerto de la Cruz
  • Be Live Experience Orotava
  • Be Live Experience Orotava Tenerife/Puerto De La Cruz
  • Orotava Palace Hotel
  • Be Live Orotava Hotel Puerto De La Cruz
  • Be Live Experience Orotava Hotel
  • Be Live Experience Orotava Puerto de la Cruz

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property accepts credit cards, debit cards and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Day gala dinner fee for stays on 25 December
  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Be Live Experience Orotava

  • Does Be Live Experience Orotava offer free cancellation for a full refund?
    Yes, Be Live Experience Orotava does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Be Live Experience Orotava currently open?
    This property is closed from 27 September 2020 to 27 May 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Be Live Experience Orotava?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Be Live Experience Orotava?
    Yes, there's an outdoor pool.
  • Are pets allowed at Be Live Experience Orotava?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Be Live Experience Orotava?
    You can check in from 3 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near Be Live Experience Orotava?
    Yes, La Cascada Buffet offers local cuisine. Nearby restaurants include El Camino (3-min walk), The Gramophone Bar (3-min walk) and Poco Loco (4-min walk).
  • Is there an on-site casino at Be Live Experience Orotava?
    No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (7-min walk) is nearby.
  • What is there to do at Be Live Experience Orotava and nearby?
    Be Live Experience Orotava has an outdoor pool and a fitness centre.

Recent reviews

Good 7.8 From 52 reviews

Poor 2.0
This IS NOT a 4 star hotel. Not even close!! This is a dated and tired hotel with very poor facilities. The rooms are not anything like the pictures that are used to advertise this hotel and are very basic. The buffet food is basic to say the least. Very small selection and what there is is often cold and tepid. Most families i watched and spoke to struggled to find their kids anything to eat after a day or so. One family even resorted to eating at burger king across the road every day! The pool area is ok but there is virtually no entertainment for kids apart from 1 or maybe 2 short games of table skittles or aqua aerobics. The staff are very rude and are happy to keep you waiting at the pool bar so they can disappear into a stock room and chat on the phone. The only exception to this is Toni, an older guy, as when he is on the pool bar he cant do enough for you. After a week we really couldnt face this hotel anymore so i booked and paid for a seperate hotel via a different website and we moved to Costa Adeje for the last 3 days. The other issue you have when booking via expedia is you have no rep or support whilst in resort so when i complained to the hotel reception on the day we booked out we were told we needed to take our complaint up with expedia once we got home!!! The guy on reception was so rude to us and laughed at us when we said we were moving hotels. I would rate this hotel as a 2.5 star hotel at best. Do yourself a favour and book somewhere else!!!
gb11 night family trip
Exceptional 10.0
Top value for money 3 min from the beach surrounded by shopping and cafes larger rooms vast assortment at meals and across the street from a supermarket. What more could anyone need?
gb2 night trip with friends
Exceptional 10.0
Absolutely outstanding value for money, very close to the beach, across the street from a shopping centre, pool area, larger rooms, and huge choices at meal times. Nothing else in this area comes with better value.
gb3 night trip with friends
Exceptional 10.0
Wonderful stay
Very good hotel, clean and quiet. Central, walking distance to everything. Very helpful and positive staff :) Good food. Have vegetarian choises, not much food for vegans.
gb1 night romance trip
Exceptional 10.0
Wonderfully located and well run. Clean, safe, across the street from a Mercadona supermarket with amazing food choices. Have been to this hotel three times and will return
gb3 night trip
Exceptional 10.0
Unbeatable value for money sizeable rooms located a 2 min walk to the waterfront promenade and outstanding choices at meal times
gb3 night trip
Very good 8.0
Great hotel; thoroughly enjoyed my stay there. The food was good quality with a wide selection, the staff at reception were always on hand to help and offer advice, and the rooms were extremely comfortable and cosy. Great location as well; walking into Peurta de la Cruz takes only a few minutes - it’s a very well kept town with lots to do and plenty of places to eat.
gb3 night family trip
Very good 8.0
Free WiFi - is So bad it is NOT WORTH considering, you cant do anything at all with it! they have a Premium Wif fi that you pay for at 5 -10 euro a day which I did not bother to try and was expecting Free WiFi that worked! Large Air con fan/Cover was hanging down from the roof, look like it could fall out of the ceiling. Breakfast was OK but bacon was not crispy and dripping in grease, the scrambled egg was runny and mushy, there was no TOAST on offer, the cofee was nice from a coffee machine that you would possibly see at an airport that you put coins in. Power points in the hotel room are badly placed, no power points near the mirror in the bedroom area but instead the power points are put under the TV or one nexto the bed, however if you want to do your hair in front of a mirror you have to stand in the bathroom as there is a power point nexto the mirror in the bathroom. If your hotel room is facing the road and shops it will be very noisy at night, you will hear some strange train, bikes, cars, all through the night right up until 5am... Room Fridge is not good, it is very small and not cold enough if you want to use it for drinks. The bed was fantastic and the pillows also, I also found a high quality blanket in the large storage by the door with a spare pillow if needed.
gb1 night trip
Fair 4.0
Hotel was good .Pool are was being maintained.Pool was closed most time we were there .Emailed the company thinking maybe we would get some kind compensation as this main reason for booking hotel they were not interested.
gb7 night trip
Very good 8.0
Location good
Good location....breakfast quite a nice choice...room a bit dated but good size. Friendly staff nightly entertainment
JILL, gb2 night romance trip

Be Live Experience Orotava