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All properties in Puerto de la Cruz, Canary Islands, Spain
1 room, 2 adults

Smy Puerto de la Cruz

4-star4 stars
Great for familiesThis property has good facilities for families.
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400, Spain

4-star hotel with 2 outdoor pools, near Lago Martianez Swimming Pools
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Service
Fantastic service
Location
Great location
Cleanliness
Clean
Food
Food is all right

Smy Puerto de la Cruz

  • Single Room
  • Double or Twin Room
  • Family Room
  • Double or Twin Room, Ocean View
  • Double or Twin Room (with extra bed adult)
  • Superior Double or Twin Room
  • Single Room, Sea View
  • Superior Double or Twin Room, Sea View (high floor)
  • Economy Twin Room
  • Double or Twin Room (extra bed child up to 11 years old)
  • Suite
  • Double or Twin Room, Ocean View (1 child up to 11 years old)
  • Family Room, Sea View
  • Family Room (3 Adults and 1 Child)
  • Family Room (2 Adults and 2 Children)
  • Family Room, Sea View (3 Adults and 1 Child)
  • Family Room, Sea View (2 Adults and 2 Children)
  • Suite (3 Adutls and 1 Child)
  • Suite (2 Adults and 2 Children)
  • Double or Twin Room, Ocean View (with extra bed adult)

What’s around Smy Puerto de la Cruz

Landmarks

  • Loro Park - 40-minute walk
  • Lago Martianez Swimming Pools - 12-minute walk
  • Garden Beach - 25-minute walk
  • Orotava Valley - 1-minute walk
  • La Paz Lookout - 3-minute walk
  • Sitio Litre Garden - 5-minute walk
  • Botanical Garden of La Orotava - 8-minute walk
  • San Telmo Promenade - 8-minute walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) 25-min drive
  • Tenerife (TFS-Tenerife South) 65-min drive
  • Free shopping centre shuttle

At a glance

Key facts

Hotel size

  • This hotel has 300 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is noon

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking (limited) *

  • Free nearby parking

Offsite

  • Free shopping centre shuttle

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis court
  • Playground on site
  • Golfing nearby
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Conference space
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1973
  • Lift
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks and local beverages included

Entertainment
  • On-site live performances

Not included
  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Off-site tours
  • Transport to off-site activities

Dining

La Palma – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Smy Puerto de la Cruz’s small print

Also known as

  • Hotel Puerto Cruz
  • Smy Puerto de la Cruz Hotel
  • Smy Puerto de la Cruz Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel Puerto de la Cruz

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October until 01 July.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and safety measures are currently in place.

Guests are provided with hand sanitiser.

Personal protective equipment, including masks and gloves, will be available to guests.

For traveller safety, the following measures are in place: contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self-parking costs EUR 8 per day

Safes in guestrooms can be used for EUR 2.20 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Smy Puerto de la Cruz

  • Is there a pool at Smy Puerto de la Cruz?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Smy Puerto de la Cruz?
    Sorry, pets aren't allowed.
  • Is parking offered at Smy Puerto de la Cruz?
    Yes. Self-parking costs EUR 8 per day. Parking spaces may be limited.
  • What are the check-in and check-out times at Smy Puerto de la Cruz?
    You can check in from 2:00 PM to 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Smy Puerto de la Cruz?
    Yes, there's an on-site restaurant that serves international cuisine. Nearby restaurants include La Luna (1-min walk), El Toro Negro (1-min walk) and Lava (1-min walk).

Recent reviews

Very good 8.0 From 157 reviews

Very good 8.0
Hotel in a great location
This is our second time that we stayed in this hotel. Again we had a wonderful time the staff is very friendly and helpful. The hotel is located on top of a hill and has beautiful views from the higher levels. To walk to the town is quite steep. However the hotel provides a shuttle bus service free of charge. The area around the hotel is quite residential and has some very nice restaurants doted around. Also the public bus which is very reasonable and takes you to various places on the Island, the bus stop is just a few minutes walk from the hotel.
Renate, gb6 night romance trip
Very good 8.0
The hotel is located on a hill with great views from the top level to the sea and on the other side the mountain. Steep walk to the town center. However the hotel offers free of charge a bus shuttle service. The hotel has two pools. But pool towels are require a deposit. Use of a Safe, Kettle and mini fridge are also chargeable.
Renate, gb7 night romance trip
Very good 8.0
A little dated, but good value
The hotel was well located near to the centre. A little dated, but comfortable and good value for money. Car parking is problematic with very few spaces in an underground car park with very tight spaces. The food offering was plentiful and varied.
David, gb2 night romance trip
Very good 8.0
Food for thought if you are disabled or asthmatic
Beware - the hotel is only suitable for ablebodied guests! I survived for two weeks only because I had hire car. Without one, I would have been stuck at the hotel - Puerto de la Cruz is very hilly! Parking brought its own problems and was incredibly stressful. The hotel only has two disabled parking spaces in an underground car park that was difficult to access. They really should have direct access to the hotel via a lift, rather than expecting disabled guests to walk up a steep ramp out of the car park, and then another steep hill up to the hotel. It was horrendous! Another big disappointment was the pool. It was freezing! Why not install solar panels to heat the water? The hotel needs serious funding to modernise it and make it more comfortable for guests. One more thing: this hotel is not suitabe for asthmatic guests. If there is a rule for smoking on the balconies, it is not enforced properly. I was unable to use my own balcony or leave the door open because guests on either side smoked. In a hotel with no air conditioning, this is a serious problem. I really wanted to leave my door open at night but couldn't. I reported this to the reception staff three times but was totally ignored. This hotel caters chiefly to tour groups (mostly German) and a solo travellers tend to get ignored. I expected better.
Kirsti, gb14 night trip
Exceptional 10.0
Disappointing meat and fish dishes in restaurant. Excellent salads.
gb10 night romance trip
Exceptional 10.0
Value for money hotel stay Puerto del la Cruz.
This hotel is certainly value for money, very good breakfast choices and spotlessly clean. I would like to have had tea and coffee facilities in the room but it will not distract me from giving it a 9.99 out of 10.
Terence James, gb1 night family trip
Very good 8.0
The hotel was nice overall, good buffet breakfast, excellent WiFi connection.
gb3 night romance trip
Very good 8.0
Short stay Dercember 2017
Last minute boking at hotel for bed and breakfast and very pleased with accommodation and hotel. Reception staff very friendly and efficient, free parking in garage if availability, location quiet despite being adjacent busy road. Had mountain view room with views of Mount Tiede and afternoon sun on balcony.
Michael, gb3 night romance trip
Very good 8.0
great place to stay - really good quality food
check in took a long time as we were behind a tour group but was very friendly and efficient once we got to the counter. large reception area with lots of seating and English, Spanish and German newspapers available to read there. three efficient lifts, wide bright clean corridors. fair size room overlooking pool was clean, with quality bedding, large tv with English channels, desk, bedside tables and balcony with table and chairs. bath tub in fair size bathroom. However a/c would not work and reception advised "it is switched off for the winter" We were not happy as the temperature in the room was 75 F and were moved to a larger room with working fan which was fine. nice views to sea and/or Teide from most rooms, especially on higher floors. nice pool - hogging bedchairs not allowed but most of the time there were plenty available. great food in restaurant buffet style. plenty of variety at breakfast with quality bacon and omelette chef. dinner even better with grill cook for meats and fish and lots of pasta and casserole dishes as well plus local potatoes cooked in salt water - delicious. my wife is gluten intolerant and they provided gluten free bread etc at breakfast and cooked her evening meal separately. thoroughly recommended. nb public transport just across the road to PDLC oceanside, airport (N) and Santa Cruz
Mr d, gb3 night romance trip
Exceptional 10.0
Lovely views
I booked with half-board, and while the food was generally quite good, I was a little surprised to have to pay for any beverages at dinner, including water. The hotel itself was lovely with two pools, and the room was comfortable. It is on a large hill, do returning from the main downtown area is a big climb. WiFi was a bit spotty on the 7th floor, and TV had limited English channels. All in all, I would stay again.
Susan, ca6 night trip

Smy Puerto de la Cruz

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