Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Skip to main content.
All properties in London, England, United Kingdom
1 room, 2 adults

Novotel London ExCeL

4-starThis establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Great for families

Good to know

  • Free cots/infant beds
  • Beach nearby
  • Connecting/adjoining rooms available
  • Free WiFi
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA, United Kingdom

4-star hotel with restaurant, connected to the convention centre, near Royal Victoria Bridge
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Beach nearby
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Beautiful clean hotel with a view and parking. Excellent breakfast , highly recommend. Feb 19, 2020
  • Stayed here with my son, had a great time, hotel is fantastic, staff are great, rooms are…Feb 12, 2020

Novotel London ExCeL

  • Superior Room, 1 Queen Bed with Sofa bed
  • Standard Room, 2 Single Beds
  • Premium Room, 1 Queen Bed (Premium)
  • Standard Room, 1 Queen Bed with Sofa bed
  • Standard Room, 1 Queen Bed
  • Room, 1 Queen Bed

What’s around Novotel London ExCeL


  • In Docklands
  • Excel Exhibition Centre - 12-min walk
  • O2 Arena - 42-min walk
  • Royal Victoria Bridge - 4-min walk
  • Emirates Air Line Royal Docks Station - 4-min walk
  • The Crystal - 6-min walk
  • Thames Barrier Park - 16-min walk
  • ISKCON Bhaktivedanta Manor - 18-min walk

Getting around

  • London (LCY-London City) 6-min drive
  • London (LHR-Heathrow) 79-min drive
  • London (LGW-Gatwick) 68-min drive
  • London West Ham Station 5-min drive
  • London Limehouse Station 7-min drive
  • Stratford Station 8-min drive
  • Custom House for ExCel Station 5-min walk
  • Royal Victoria Station 5-min walk
  • West Silvertown Station 11-min walk

At a glance

Key facts

Hotel size

  • This hotel has 257 rooms
  • This hotel is arranged over 9 floors


  • Check-in time 2 PM-5:00 AM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • Pets allowed *

  • Restrictions apply *


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Steam room
  • Sauna
  • Sailing nearby
Working away
  • Business centre
  • Meeting rooms
  • Conference space size (feet) - 4530
  • Conference space size (meters) - 421
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built – 2004
  • Lift
  • ATM/banking
  • Terrace
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
Languages Spoken
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Upper Deck – This brasserie serves breakfast, lunch and dinner.

Novotel London ExCeL’s small print

Also known as

  • Novotel London ExCeL Hotel
  • Novotel London ExCeL Hotel London
  • Accor London Excel
  • Novotel London ExCeL England
  • Novotel London Excel Hotel London
  • Novotel London ExCeL Hotel
  • Novotel London ExCeL Hotel
  • Novotel London ExCeL London
  • Novotel London ExCeL Hotel London
  • Novotel ExCeL Hotel
  • Novotel London ExCeL
  • Novotel ExCeL
  • Accor London Excel
  • Novotel London Excel Hotel London
  • Novotel London ExCeL England
  • Novotel London ExCeL Hotel
  • Novotel London ExCeL London


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast.

The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self-parking costs GBP 18 per night with in/out privileges

Buffet breakfast is offered for an extra charge of GBP 16.45 per person (approximately)

Pets are allowed for an extra charge of GBP 15 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel London ExCeL

  • Does Novotel London ExCeL offer free cancellation for a full refund?
    Yes, Novotel London ExCeL does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Novotel London ExCeL currently open?
    This property is closed from 17 May 2020 to 13 September 2020 (dates subject to change).
  • Is parking offered at Novotel London ExCeL?
    Yes. Self-parking costs GBP 18 per night.
  • Are pets allowed at Novotel London ExCeL?
    Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Novotel London ExCeL?
    You can check in from 2 PM to 5:00 AM. Check-out time is noon.
  • Are there restaurants at or near Novotel London ExCeL?
    Yes, there's an on-site restaurant. Nearby restaurants include Cafe Bonnane (3-min walk), Caffe Fratelli (4-min walk) and Fatboy's Diner (1.6 mi).
  • What is there to do near Novotel London ExCeL?
    Recommended spots to visit include Royal Victoria Bridge (4-min walk) and Emirates Air Line Royal Docks Station (4-min walk), along with The Crystal (6-min walk) and Excel Exhibition Centre (12-min walk).

Recent reviews

Fabulous 8.8 From 637 reviews

Exceptional 10.0
Excellent hotel, excellent service! Booked a room for myself and a friend for a weekend in london for her birthday and the hotel kindly upgraded us to an amazing room and even created a balloon arch as her surprise for her! Very thoughtful and appreciated. This is what brings customers back and I always look to booking Novotel hotels now!
gb1 night trip with friends
Exceptional 10.0
Great hotel in a good location
Had a good stay at the hotel with family.
gb4 night family trip
Exceptional 10.0
Perfect stay
As usual great service and hotel, enjoyed the breakfast buffet and is well worth pre-booking
HANYA, gb1 night trip
Exceptional 10.0
Tranquility within LONDON
A lovely weekend break in a tranquil location within LONDON. Restaurant was excellent . Staff very friendly and pleasant . A superb stay
PAULA, gb2 night family trip
Exceptional 10.0
Great hotel, friendly staff, modern comfortable rooms.
Mr a j briggs, gb1 night trip
Exceptional 10.0
Novotel Excel..
Expensive for parking and also for the bar!! although it is next to Docklands Excel so is to be expected..
Robert, gb2 night business trip
Exceptional 10.0
Lovely hotel, nothing i didnt like. Tesco nearby Stayed for a show on at the O2, get cable car over and taxi back
Janet, gb1 night trip
Good 6.0
Mixed review..
Was in room roadside- noise from boy racers late at night revving their cars. Then woken varios times during the night from guests shouting and banging doors. Room had a strange layout with toilet seperate from handsink. Didnt think this was very hygienic. Bed was comfortable.
bruce, gb1 night trip
Exceptional 10.0
Such a great location and great service at all times.
Joseph, gb2 night trip
Exceptional 10.0
Very good business hotel
Very comfortable business hotel and good location.
Chris, gb1 night business trip

Novotel London ExCeL

Is the description of this property not correct? Tell us