2/10 Poor
1 Feb 2023
Very disappointed by the stay. I booked Charming House DD724 for my colleagues (business trip) a couple of times and it went well. This time, we were moved from DD724 to their IQS suites due to refurbishment at DD724. Not an issue until my colleagues arrived and had to cancel their first meeting to collect the keys (this was not indicated when I confirmed the booking, no mention on reception being unavailable during the day). The rooms were dirty. Free croissants were offered in the morning, which is a nice touch. However they were being served by a member of staff who entered in the room at 9am. I have never expected a member of staff opening the door while the guest is still in! As said, very disappointing experience. I will no longer book Charming House.
Aurelie
Aurelie, 1-night business trip
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