All properties in Madrid, Community of Madrid, Spain


Luxury hotel with 3 restaurants, near Puerta del Sol

  • Free WiFi

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Duplex, 1 Queen Bed - Bathroom
  • Suite - Bathroom
  • Rooftop Pool
Rooftop Pool. Image 1 of 78.
1 / 78Rooftop Pool
  • Modern hotel in the heart of the Congressional area of Madrid. Welcome glass of cava upon…

    Feb 8, 2021

  • Great all round stay. Room not the biggest, but well designed. Great bed, great shower.…

    Dec 4, 2020

See all 340 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 96 guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Seasonal outdoor pool

What’s around

  • In Literary Quarter
  • Puerta del Sol - 4-min walk
  • Prado Museum - 10-min walk
  • Plaza Mayor - 10-min walk
  • El Retiro Park - 12-min walk
  • Museo Nacional Centro de Arte Reina Sofia - 15-min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room
  • Duplex, 1 Queen Bed
  • Junior Suite
  • Suite

What’s around


  • In Literary Quarter
  • Puerta del Sol - 4-min walk
  • Prado Museum - 10-min walk
  • Plaza Mayor - 10-min walk
  • El Retiro Park - 12-min walk
  • Museo Nacional Centro de Arte Reina Sofia - 15-min walk
  • Royal Palace of Madrid - 16-min walk
  • Plaza de Cibeles - 10-min walk
  • Puerta de Alcala - 14-min walk
  • Santiago Bernabeu Stadium - 2.8 mi / 4.5 km

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 21-min drive
  • Madrid Recoletos Station 15-min walk
  • Madrid Atocha Station 18-min walk
  • Atocha Cercanías Station 19-min walk
  • Sevilla Station 3-min walk
  • Sol Station 5-min walk
  • Anton Martin Station 6-min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 96 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*


  • Pets allowed*
  • Up to 33 lbs
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Airport shuttle (available 24 hours)*


  • On-site self-parking (EUR 27.50 per day)
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor seasonal pool
  • Pool sunloungers
  • Fitness facilities

Working away

  • Business centre
  • Conference space
  • Conference space size (feet) - 3240
  • Conference space size (meters) - 301
  • One meeting room


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter


  • Number of buildings/towers: 1
  • Year Built – 2005
  • Lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • LCD TV
  • Satellite TV channels
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


CEBO – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Glass Mar – This tapas bar specialises in Mediterranean cuisine. Open selected days.

Small print

Also known as

  • Urban Hotel Madrid
  • Urban Hotel
  • Urban Madrid
  • Madrid Urban Hotel
  • Hotel Urban Madrid
  • Urban Hotel
  • Urban Madrid
  • Urban Hotel Madrid

Optional extras

Self-parking costs EUR 27.50 per day

Buffet breakfast is offered for an extra charge of EUR 26 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 33 per pet, per night

Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (one-way)


Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

  • The seasonal pool is open from June to September.
  • Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

    Enhanced food service safety measures are in place.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    For transfers, guests must contact the property before arrival on the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


    • Yes, Urban does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self-parking costs EUR 27.50 per day.
    • Yes, there's a seasonal outdoor pool.
    • Yes, pets are welcome, with a maximum weight of 15 kg per pet. There's a charge of EUR 33 per pet, per night. Food and water bowls are available.
    • You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
    • Yes, there are 3 on-site restaurants, featuring Mediterranean cuisine. Nearby restaurants include Starbucks (4-min walk).
    • Yes, an airport shuttle is available. The charge is EUR 90 per vehicle one-way.
    • No, this hotel doesn't have a casino, but Casino de Madrid (4-min walk) and Casino Gran Via (7-min walk) are both nearby.
    • Urban has a seasonal outdoor pool and a fitness centre.
    • 10.0.Exceptional

      excellent - the only place I stay when in Madrid 5

      excellent service and accommodation. Its the only place I now stay when I visit Madrid

      Howard, 1 night business trip, Mar 3, 2020

      Verified guest review

    • 10.0.Exceptional

      The museum was brilliant, very unique. The overall design of the hotel was very impressive much better than the average hotel of the same standard. The welcome glass of Cava was a nice touch.

      5 night romance trip, Feb 22, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Good location

      Very welcoming. Doormen particularly friendly and helpful. Good choice at breakfast. Convenient location with easy walking to the centre and Huertas. There was just the problem with the bar. My daughter and I wanted a drink before we went out for dinner. It was 7:30pm. We were told by the barman we couldn’t sit down because they were keeping tables for diners. There were others just drinking. We felt unwanted and wondered where guests at this hotel get a pre dinner drink. It was a shame as this one barman could have spoiled our stay.

      Joy, 4 night family trip, Feb 15, 2020

      Verified guest review

    • 10.0.Exceptional

      Staff was excellent . Hotel was clean. Perfect location in the city to walk to see things

      2 night romance trip, Feb 8, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Amazing hotel in great location

      Amazing staff, very friendly and helpful throughout our stay. 5/5

      Alice, 3 night trip, Jan 9, 2020

      Verified guest review

    • 6.0.Good

      The decor of the hotel is very nice. I like the free mini bar amenities as well as the complimentary water every day. The room is clean in general. However, the details of the room can be improved. As a five star hotel, I expect the floors to be polished/maintained and the edges of the cupboard were also chipped. The electricity plugs on either side of the bed were not working (even though the staff and the handyman tried to fix it, it seems like the wall needs to be ripped open to fix the circuit). The sound proofing in the hotel is not adequate as we could hear the rubbish truck in the early morning hours. We could also hear our next door neighbours loud and clear. These are not very pleasant when you want to have a good rest after a long day of walking around the city.

      3 night romance trip, Dec 25, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Staff, rooms and general ambience were good. Gym and pool facilities were fairly basic

      7 night family trip, Oct 17, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Lovely hotel, best staff in the world.

      Brilliant. The staff could not have been any better. I have stayed in hundreds of hotels all over the world and the staff at Hotel Urban are the best I have ever met!

      Graham, 3 night business trip, Sep 3, 2019

      Verified guest review

    • 10.0.Exceptional

      Excellent service, very attentive door and reception staff. Lovely roof bar and pool. Very hot weather whilst there so tried to find shade so perhaps a canopy or some sort of shading would be good on the roof bar , the streets in old Madrid had done this really well . Definitely recommend this hotel

      3 night trip, Aug 26, 2019

      Verified guest review

    • 8.0.Very good

      Lovely greeting from all the staff. Friendly efficient and knowledgable. Great rooms with comfy bed. The pool is rather a large cold bath with only 4 sun loungers which was disappointing. Very overpriced drinks at €8 euros for a small bottle of beer. However ideal location and thoroughly enjoyed Madrid

      3 night romance trip, Aug 17, 2019

      Verified Expedia guest review

    See all 340 reviews