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Urban

Photo gallery for Urban

Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Superior Room | Premium bedding, free minibar items, in-room safe, desk
Suite | View from room
Suite | Premium bedding, free minibar items, in-room safe, desk

Overview of Urban

Urban

5.0 star property
Luxury hotel with restaurant, near Puerta del Sol

9.2/10 Superb

1,014 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is £144
Price available on 12/2/2023
Map
Carrera San Jeronimo 34, Madrid, Madrid, 28014

Room options

About this area

What's nearby

  • In Madrid Centro
  • Puerta del Sol - 4 min walk
  • Gran Via Street - 6 min walk
  • Prado Museum - 10 min walk
  • Plaza Mayor - 10 min walk
  • El Retiro Park - 12 min walk
  • Royal Palace of Madrid - 16 min walk
  • Plaza de Santa Ana - 2 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 5 min drive
  • Puerta de Alcala - 8 min drive
  • WiZink Center - 9 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 22 min drive
  • Madrid Recoletos Station - 15 min walk
  • Atocha Cercanías Station - 19 min walk
  • Madrid Atocha Station - 19 min walk
  • Sevilla Station - 3 min walk
  • Sol Station - 5 min walk
  • Anton Martin Station - 6 min walk
  • Airport shuttle (surcharge)

Restaurants

  • La Venencia - 2 min walk
  • Chuka Ramen Bar - 2 min walk
  • El Fontán - 2 min walk
  • El Lacón - 2 min walk
  • Carbones 13 - 2 min walk

About this property

Urban

Putting you within a 10-minute drive of Gran Via Street and Prado Museum, Urban features a rooftop terrace and offers an airport shuttle (available 24 hours) for EUR 90 per vehicle. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at CEBO, which serves Mediterranean cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include a poolside bar, a fitness centre and a terrace. The breakfast and location get great marks from fellow travellers. Public transportation is only a short walk: Sevilla Station is 3 minutes and Sol Station is 5 minutes.

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered on-site self-parking (EUR 33 per day)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

Working away

  • Business centre
  • Meeting room
  • Conference space (3240 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness centre
  • Seasonal outdoor pool

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

CEBO – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.
Glass by Sips – This cocktail bar specialises in Mediterranean cuisine. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35.20 per person
  • Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Covered self-parking costs EUR 33 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Urban Hotel
Urban Hotel Madrid
Urban Madrid
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel
Urban Madrid
Urban Hotel Madrid

Frequently asked questions

Does Urban offer free cancellation for a full refund?
Yes, Urban does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Urban?
As of 6 Feb 2023, prices found for a 1-night stay for 2 adults at Urban on 12 Feb 2023 start from £144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Urban?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Urban?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Urban?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Urban?
Yes. Self-parking costs EUR 33 per day. Electric car charging is available.
Is an airport shuttle service offered by Urban?
Yes, an airport shuttle is available. The charge is EUR 90 per vehicle one-way.
What are the check-in and check-out times at Urban?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
Is there an on-site casino at Urban?
No, this hotel doesn't have a casino, but Casino de Madrid (5-min walk) is nearby.
What is there to do at Urban and nearby?
Urban has a seasonal outdoor pool and a fitness centre.
Are there restaurants at or near Urban?
Yes, CEBO offers Mediterranean cuisine. Nearby restaurants include La Trucha (3-min walk) and AskuaBarra (4-min walk).
What's the area around Urban like?
Urban is in Madrid Centro, a short 3-minute walk from Sevilla Station and 4 minutes' walk from Puerta del Sol. Travellers love the hotel's prime location.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

8.9/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

rami, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hava, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Israel, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

5 Star Hotel for 4 Star Price
Everything was amazing! Will definitely stay here next time we’re back.
Christopher, 2-night trip
Verified Hotels.com guest review

4/10 Fair

really not 5 star
The cleaning staff and doormen at this hotel could not be more helpful. But the property itself is long overdue refurbishment! Our room was not sound proofed - my mornings started by waking to the sound of our neighbour making morning phone calls. The artworks in the atrium are thick with dust. The gym does not have a treadmill. The helpful staff made the stay as nice as possible, but hotel is not the luxury experience advertised.
Jessica, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriel, 6-night trip
Verified Hotels.com guest review

6/10 Good

Chwen, 4-night trip
Verified Hotels.com guest review

2/10 Poor

KHALID, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amnon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

24-hour stay in madrid. great location. customer service was above and beyond. room was clean and comfortable. would recommend and stay in the future.
1-night trip
Verified Hotels.com guest review