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Kuukum Tulum Hotel

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Family Apartment | Premium bedding, down duvets, in-room safe, blackout curtains
Dining room
Shower, designer toiletries, hair dryer, soap

Overview of Kuukum Tulum Hotel

VIP Access

Kuukum Tulum Hotel

4.5 star property
Tulum upmarket hotel with outdoor pool

7.6/10 Good

34 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is £122
Price available on 25/3/2023
Aldea Zama, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Fridge
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains

Room options

About this area

What's nearby

  • Tulum National Park - 3 min drive
  • Tulum Beach - 14 min drive
  • Playa Paraiso - 15 min drive
  • Tulum Mayan Ruins - 18 min drive
  • Gran Cenote - 15 min drive
  • Sian Ka'an Biosphere Reserve - 29 min drive
  • Xel-Há Park - 23 min drive


  • Guacamole Club - 17 min walk
  • La Baguette - 14 min walk
  • Coati Café Tulum - 17 min walk
  • Safari Comedor Zama - 2 min walk
  • Rossina Cafe - 5 min walk

About this property

Kuukum Tulum Hotel

When you stay at Kuukum Tulum Hotel, you'll be 3.1 mi (4.9 km) from Tulum Beach and 3.5 mi (5.6 km) from Playa Paraiso. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. This luxurious hotel is also 4 mi (6.4 km) from Tulum Mayan Ruins.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 34 rooms


  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities


  • 24-hour front desk


  • Terrace
  • An outdoor pool


  • Upper floors accessible by stairs only


  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LED TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Kitchen island


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).


<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

Does Kuukum Tulum Hotel offer free cancellation for a full refund?
Yes, Kuukum Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Kuukum Tulum Hotel?
As of 24 Mar 2023, prices found for a 1-night stay for 2 adults at Kuukum Tulum Hotel on 25 Mar 2023 start from £122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Kuukum Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kuukum Tulum Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Kuukum Tulum Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Kuukum Tulum Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Kuukum Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Contactless social distancing and check-out are available.
What is there to do at Kuukum Tulum Hotel and nearby?
Kuukum Tulum Hotel has an outdoor pool.
What's the area around Kuukum Tulum Hotel like?
Kuukum Tulum Hotel is located a short 19-minute walk from Tulum National Park.







Staff & service




Property conditions & facilities




2/10 Poor

Would not book again
It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.
Richard, 4-night trip
Verified guest review

10/10 Exceptional

Ana, 7-night trip
Verified guest review

10/10 Exceptional

Really a nice place to choose. The people here are very respectful and kind. You don’t need to worry anything. Just to enjoy!
Verified Expedia guest review

2/10 Poor

I never received VIP status with them, they never honored it. The hotel is in the middle of the jungle and around buildings that are being constructed. Do your self a favor and book near centro or the beach, avoid this place
Verified Expedia guest review

10/10 Exceptional

Gorgeous place! Great staff! Of course once of the concierges will push activities into you at hiked your prices but be adamant and book on your own. The place is new in the middle of an area under HEAVY construction and most taxis got lost but we didn’t mind because the price was exceptional. I (31 year old single female) traveled alone with my preteen son and we felt safe the entire time. But because there was lots of construction around, I did verify that all the doors locked properly and one didn’t but this was quickly fixed.
EMILIANA GONZALEZ, 5-night family trip
Verified Expedia guest review

4/10 Fair

We didn’t have power 3 times during our 5day trip. The power was out more than 6hours each time. All other hotels around us had power but our hotel. No power means no water too. No bathroom water to flush the toilet. We also got robbed by Mexican police in front of the hotel. Took all our money we had on us and even tried to take my husband iPhone too.
Jamel, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel and very kind staff. Definitely worth getting the luxury apartment with rooftop private pool!
Steven, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hidden Gem !!!!
What An amazing time my boyfriend and i had at Kuukum Tulum Blanca was a breath of fresh air with her inviting presence I truly felt like home away from home the rooms were immaculate, spacious ,clean and stocked the premises is vibrant soothing and calming and all facilities (ie pools, restrooms gym etc) were in proper working condition food on the property is literally to die for what a fully immersive experience this was 5 starts don’t think just book
shakeira, 3-night family trip
Verified guest review

10/10 Exceptional

The property is absolutely beautiful and the staff is extremely friendly and helpful. Lots of restaurants within walking distance
Harvey, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

All round winner
I absolutely loved this place, the apartment I had was beautiful, and all of the staff were really helpful and friendly. Fantastic English speaking on reception which I’m embarrassed to say I needed. Roof top pool was fab and I used it a lot. The area is nice, 5 min walk to a few lovely restaurants and a small supermarket, 15 min walk to the start of the strip going up into Tulum town. I’m a lone female but felt safe walking around even after dark although I would advise having a torch to hand to walk back as the road is still being developed so no street lights yet. The beach is about 4 miles so I hired a bike from the hotel to get there but they can organise a taxi for about 200$mx. I stayed for 2 weeks, and could of easily extended my stay, I may even go back on my return route to Cancun. WiFi was strong and it also has a small gym which I use most days with basic but decent equipment. The kitchen in my apartment had basic utensils, pans and crockery but it was more than adequate to cook a meal and prepare breakfast. I only ate at the restaurant once, and the food was fab. There is a lot of construction happening around the hotel but it’s happening everywhere in that area at the moment and to be honest when I was inside I didn’t hear it at all. The staff are what make this place the best though.
Jade, 14-night trip
Verified guest review