2/10 Poor
30 Jan 2023
Would not book again
It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.
Richard
Richard, 4-night trip
Verified Hotels.com guest review
