8/10 Very good
15 Nov 2022
Disappointed
We were delighted on arrival with hotel's location, appearance, & friendliness of staff. Unfortunately, in their zeal to save energy, our lights went out at 11:00 the first night - making it impossible to use the bathroom (no window) in the dark. We reported it & staff came to our room to fix the problem. Next night, THE SAME THING HAPPENED after we'd already gone to bed. My husband went to the lobby in his bathrobe to complain. They taught him to override the circuit, but we had to do that every single time we came back to the room for 5 days. We also requested no AC twice (in November, mind you); in fact, we asked for heat but were told it had not yet been turned on for the year. We were chilly (nights in the low 50s). Breakfast was fine, location excellent, front desk staff either incompetent, messing with us, or simply didn't care.
Would I stay there again? Not sure that I would.
rachel
rachel, 5-night trip
Verified Hotels.com guest review