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La Casa de la Playa by Xcaret - All Inclusive Adults Only

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Outdoor pool, pool umbrellas, pool loungers
Exterior
Suite, Oceanfront | Egyptian cotton sheets, premium bedding, free minibar, in-room safe
Restaurant
Outdoor pool, pool umbrellas, pool loungers

Overview of La Casa de la Playa by Xcaret - All Inclusive Adults Only

La Casa de la Playa by Xcaret - All Inclusive Adults Only

5.0 star property
Adults-only beachfront hotel with free water park, near Xplor Theme Park
9.4 out of 10 Exceptional
9.4/10 Exceptional

83 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free WiFi
Map
Carr. Chetumal-Puerto Juarez KM 282, Lote 023 2, 77710, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 5 bars/lounges
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Free airport shuttle
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach towels
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Private pool
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels

Room options

About this area

What's nearby

  • On the beach
  • Xplor Theme Park - 29 min walk
  • Xcaret Eco Theme Park - 40 min walk
  • Ferry to Cozumel - 11 min drive
  • Playa del Carmen Maritime Terminal - 12 min drive
  • Playa del Carmen Main Beach - 12 min drive
  • Playacar Golf Club - 14 min drive
  • Mamitas Beach - 13 min drive
  • Quinta Avenida - 14 min drive
  • Gran Coyote Golf - 15 min drive
  • El Camaleón Mayakoba Golf Course - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 60 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.7 miles/20.5 km
  • Free airport shuttle

Restaurants

  • Blue Moon Beach Bar Sandos Select Club - 10 min drive
  • Cafeteca - 1 min walk
  • El Mercado de San Juan - 1 min walk
  • Festival Grand Buffet - 10 min drive
  • Cayuco - 2 min walk

About this property

La Casa de la Playa by Xcaret - All Inclusive Adults Only

At La Casa de la Playa by Xcaret - All Inclusive Adults Only, you can spend time at the beach practicing yoga, plus you'll be within a 10-minute drive of Xplor Theme Park. The free water park and outdoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 4 restaurants, and the 5 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a free airport shuttle, a lazy river and a poolside bar.

All-inclusive

All-inclusive room rates at La Casa de la Playa by Xcaret - All Inclusive Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Entertainment

On-site entertainment and activities

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a USD 140 on-site COVID-19 testing (PCR screening) is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 63 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 11 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-lead area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured on-site self-parking
  • Free secured on-site valet parking
  • Electric vehicle charging point on site

Transfers

  • Free airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • 4 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Free bike hire
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2021
  • ATM/banking
  • Garden
  • Terrace
  • Library
  • 24-hour fitness centre
  • An outdoor pool
  • Free water park
  • Designer shops on-site
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Steam room
  • Water slide
  • Wine-tasting room
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible path to lift
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Hand-held shower heads
  • Grab bar near toilet
  • Grab bar in bath
  • Grab bar in shower
  • Accessible bath
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium digital channels
  • Netflix

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private pool
  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a USD 140 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Casa By Xcaret Inclusive
La Casa de la Playa All Fun Inclusive
La Casa de la Playa by Xcaret All Inclusive Adults Only
La Casa de la Playa by Xcaret All Fun Inclusive Adults Only
La Casa de la Playa by Xcaret - All Inclusive Adults Only Hotel

Frequently asked questions

Does La Casa de la Playa by Xcaret - All Inclusive Adults Only offer free cancellation for a full refund?
Yes, La Casa de la Playa by Xcaret - All Inclusive Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at La Casa de la Playa by Xcaret - All Inclusive Adults Only?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, free on-site COVID-19 testing (antigen/rapid screening is available, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at La Casa de la Playa by Xcaret - All Inclusive Adults Only?
Yes, there's an outdoor pool.
Are pets allowed at La Casa de la Playa by Xcaret - All Inclusive Adults Only?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 11 lb per pet. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at La Casa de la Playa by Xcaret - All Inclusive Adults Only?
Yes, there's free self and valet parking. Electric car charging is available.
Is an airport shuttle service offered by La Casa de la Playa by Xcaret - All Inclusive Adults Only?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at La Casa de la Playa by Xcaret - All Inclusive Adults Only?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at La Casa de la Playa by Xcaret - All Inclusive Adults Only?
No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min drive) is nearby.
What is there to do at La Casa de la Playa by Xcaret - All Inclusive Adults Only and nearby?
Have fun with on-site activities such as beach yoga and cycling. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. La Casa de la Playa by Xcaret - All Inclusive Adults Only also has 5 bars, a lazy river and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near La Casa de la Playa by Xcaret - All Inclusive Adults Only?
Yes, there are 4 on-site restaurants.
Does La Casa de la Playa by Xcaret - All Inclusive Adults Only have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does La Casa de la Playa by Xcaret - All Inclusive Adults Only have any outdoor private spaces?
Yes, every room features a private pool and a balcony.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.5/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

AMIR, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!
Arlene, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Was perfect vacation!
VLADISLAV, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Magical!
Nicole, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
Katiria, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Extended my stay because it was so great. Guillermo is the best concierge!!
Katiria, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Renee, 2-night trip
Verified Expedia guest review

10/10 Exceptional

No word can express my stay from 1st day pleasure staff accommodation any time any request simple amzing amzing
chaim, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Stafff need to comunícate more
Verified Expedia guest review