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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Emporio Cancun

3.5-star3.5 stars
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500, Mexico

3.5-star beachfront resort with 24-hour fitness, near Maya Cancun Museum
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • It says the property is all inclusive but it’s not we wanted bottle of water they said it…Nov 13, 2019
  • I liked the peace and quiet. I didn't like the fact I did not get my promised 10%…Aug 6, 2019

Emporio Cancun

from £62
  • Deluxe Double Room
  • Standard Room
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Deluxe Double Room, Ocean View
  • Deluxe Suite, 1 King Bed with Sofa bed, Ocean View
  • Deluxe Room, 2 Double Beds, Sea View
  • Deluxe Suite, 1 King Bed with Sofa bed, Sea View
  • Deluxe Double Room, 2 Double Beds, Pool View
  • Deluxe Room, 1 King Bed with Sofa bed, Pool View

What’s around Emporio Cancun

Landmarks

  • In Zona Hotelera
  • Aquaworld - 16-minute walk
  • Delfines Beach - 18-minute walk
  • El Rey Ruins - 26-minute walk
  • Maya Cancun Museum - 3-minute walk
  • Ballenas Beach - 19-minute walk
  • Marlin Beach - 37-minute walk
  • Luxury Avenue Shopping Mall - 41-minute walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 21-min drive

At a glance

Key facts

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
Things to do
  • Beach towels
  • Number of outdoor pools - 3
  • Pool sunloungers
  • 24-hour fitness facilities
  • Playground on site
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Pool umbrellas
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 8288
  • Conference space size (meters) - 770
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Luggage storage
  • Porter
Facilities
  • Number of buildings/towers - 12
  • Year Built – 1983
  • Lift
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Hair dryer
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Condimento Restaurant – Overlooking the ocean and pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Emporio Cancun’s small print

Also known as

  • Emporio Hotel Cancun Condo
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Hotel Condo
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel
  • Emporio Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Cancun Resort

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 10:00 PM
  • Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

    Contactless check-out is available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: USD 1.40 per accommodation, per stay

    Optional extras

    Late check-out can be arranged for an extra charge of USD 80

    Buffet breakfast is offered for an extra charge of USD 18 for adults and USD 10 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Emporio Cancun

    • Does Emporio Cancun offer free cancellation for a full refund?
      Yes, Emporio Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is there a pool at Emporio Cancun?
      Yes, there are 3 outdoor pools. Guests have pool access from 8:00 AM to 10:00 PM.
    • Are pets allowed at Emporio Cancun?
      Sorry, neither pets and nor service animals are allowed.
    • What are the check-in and check-out times at Emporio Cancun?
      You can check in from 3:00 PM to anytime. Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability).
    • Are there restaurants at or near Emporio Cancun?
      Yes, there are 2 on-site restaurants.

    Recent reviews

    Very good 8.2 From 1,022 reviews

    Good 6.0
    Sorry, but I cannot recommend this place
    The rooms at the Emporio are in dire need of upgrading. Parts of the hotel is currently undergoing refurbishment, but the parts which have yet to be done are quite desperate. Our room (superior with ocean view) was damp (mould on ceiling, nothing ever dried in the room and our clothes in the drawers got damp from being in the room), furniture was falling apart, lampshades were cracked, the aircon was so loud (and old fashioned - settings were either on or off) we had to turn it off at night, and the room was riddled with small termites or similar creepy crawlies. Not a pleasant stay..the pool area was nice enough, and the bar/kids club staff were friendly, however I cannot recommend this hotel to anyone. We booked this hotel 8 months in advance, asking for a room away from the bar due to having young children - they placed us directly opposite the bar area. Hmmm... I wonder if we didn't book early enough and all the quieter rooms were already allocated, or most likely our polite request was ignored.
    lise, gb5 night family trip
    Exceptional 10.0
    great
    Staff room everything was great!
    Veronica, us1 night trip with friends
    Poor 2.0
    Construction site
    Booked an acean view and got a construction site view. Told the front desk and they shrugged it off. They also shrugged off our Uber driver being attacked by Taxi Driver's who were parked on hotel property and coordinated the attack using two way radios to plan the attack. I did not feel safe after the hotel clerk shrugged both of these issues off at the same time. I will not stay at any Emporio hotel again.
    us1 night trip
    Exceptional 10.0
    convenient
    The Convenience is amazing, no need to leave hotel, Decent Restaurant, 3 nice bars one on beach, beach access 24/7. Only con is no cash only card use for payment.
    Angel, us1 night family trip
    Exceptional 10.0
    Awesome hotel
    Everyone is very nice
    jose, us3 night family trip
    Very good 8.0
    Great stay
    We stayed for three days prior to a week long visit at another resort. This was the perfect location to spend a couple of days on the beach. Our rooms were rather dated, thus, the low price. A lot of the resort is updated and construction is ongoing. Not a huge resort, but the beach is great, which is exactly what we wanted.
    us2 night family trip
    Exceptional 10.0
    The hotel is beautiful and clean. The room is oceanview so we had stunning views. He bed and pillows were very comfortable.
    Barbara, us1 night trip
    Exceptional 10.0
    Emporio
    Amazing service , specially on the beach , waiters were very good and fast . Clean hotel and the food was excellent
    patrick, ca4 night trip
    Good 6.0
    Nice but loud
    It was very noisy at night. We had a room facing the street near the lobby and every night we were woken up at 3 am by drunk screaming people. The room lost power 4 times and twice I was in the shower so twice I finished my shower in complete darkness. Also the maid tried on my shoes. Nothing was taken but still uncomfortable knowing someone put my shoes on. I know this because I never untie my shoes when I take them off and when I came back, my shoes were untied and the tongues were flipped up as if someone put them on. I didn't report anything because what are they really going to do, but all of these things combined would make me go somewhere else. Location was good, buses and downtown was easy access. Beds were comfy. Shower needs a good cleaning but as a whole the hotel was in good condition. The noise was obnoxious though.
    Lori, us7 night trip
    Exceptional 10.0
    10 stars!!
    Great hotel experience!! First time in Cancun and everyone was so pleasant and nice to me and my wife! We loved everything about the hotel! I will recommend the hotel to friends and family!! 10 stars!!!!
    Dwight, us4 night trip

    Emporio Cancun

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