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Emporio Cancun

Photo gallery for Emporio Cancun

Aerial view
On the beach, beach towels
On the beach, beach towels
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers

Overview of Emporio Cancun

Emporio Cancun

4.0 star property
Upmarket beachfront aparthotel with outdoor pool, near Delfines Beach

8.2/10 Very good

1,230 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
The price is £241
Price available on 28/2/2023
Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 19 min walk
  • Iberostar Cancun Golf Course - 1 min drive
  • La Isla Shopping Mall - 5 min drive
  • Cancun Convention Center - 17 min drive
  • Tortuga Beach - 19 min drive
  • Langosta Beach - 20 min drive
  • Riviera Cancun Golf Resort - 18 min drive
  • Turtle Beach - 24 min drive
  • Puerto Cancun Marina Town Center - 27 min drive
  • Plaza Las Americas - 30 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Xkat-ik - 4 min walk
  • Da Vinci - 4 min walk
  • Restaurante Benazuza - 10 min walk
  • Mole - 20 min walk
  • Casitas - 3 min drive

About this property

Emporio Cancun


Property Location
With a stay at Emporio Cancun in Cancun (Zona Hotelera), you'll be a 3-minute walk from Maya Cancun Museum and within a 5-minute drive of El Rey Ruins. This beach resort is 1.4 mi (2.3 km) from Aquaworld and 2.8 mi (4.4 km) from Cancun Interactive Aquarium.

Rooms
Make yourself at home in one of the 443 air-conditioned rooms featuring plasma televisions. Complimentary wireless Internet access is available to keep you connected. Conveniences include phones, as well as safes and coffee/tea makers.

Amenities
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional amenities at this resort include complimentary wireless Internet access, gift shops/newsstands, and tour/ticket assistance.

Dining
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at Condimento Restaurant, one of the resort's many dining establishments, which include 2 restaurants and a coffee shop/café. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to noon for a fee.


Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has facilities measuring 8288 square feet (770 square meters), including conference space.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach towels

Pool/Spa

  • Outdoor Pool
  • Umbrellas
  • Sunloungers
  • Massages
  • Spa services

Internet

  • Wi-Fi available, with a speed of 25+ Mbps (fee applies)

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking

Family friendly

  • Children stay for free (see details)
  • Children's pool
  • Playground

Restaurants on site

  • CúA Culinary Artisans
  • Bacoli Trattoria
  • Sunset Grill
  • Legacy Room

Food and drink

  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily: USD 20 for adults and USD 12 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Snack bar/deli
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Eco-friendly toiletries
  • Towels provided
  • Hairdryer
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch TV with cable service

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Conference space (8288 square feet)

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Porter/bellboy
  • 24-hour front desk
  • Gift shop/newsstand
  • Banquet hall

Things to do

  • 24-hour fitness centre
  • Scuba diving nearby
  • Parasailing nearby
  • Golf nearby
  • Waterskiing nearby
  • Kayaking nearby
  • Surfing/body boarding nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 450 rooms
  • 9 floors
  • 12 buildings
  • Built in 1983

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

CúA Culinary Artisans – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sunset Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
Legacy Room – On-site sports bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 3.85 per accommodation, per night
  • Sanitation services: USD 4 per night

Optional extras

  • WiFi is available in guest rooms for USD 0 per day (rates may vary)
  • WiFi is available in public areas for USD 0 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 12 for children (approximately)
  • Late checkout can be arranged for an extra charge of USD 80 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Frequently asked questions

Does Emporio Cancun offer free cancellation for a full refund?
Yes, Emporio Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Emporio Cancun?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Emporio Cancun on 28 Feb 2023 start from £241, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Emporio Cancun?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Emporio Cancun?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Emporio Cancun?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Emporio Cancun?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Emporio Cancun?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Emporio Cancun and nearby?
Have fun with activities such as kayaking, parasailing and scuba-diving, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include 2 poolside bars and a 24-hour fitness centre. Emporio Cancun also has spa services and a garden.
Are there restaurants at or near Emporio Cancun?
Yes, there are 3 on-site restaurants, featuring international cuisine and garden views. Nearby restaurants include Xkat-ik (4-min walk), Da Vinci (4-min walk) and Restaurante Benazuza (10-min walk).
What's the area around Emporio Cancun like?
Emporio Cancun is a short 7-minute walk from Iberostar Cancun Golf Course and 19 minutes' walk from Delfines Beach. Travellers say that this aparthotel is in a good location.

Reviews

8.2

Very good

8.9/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

mike, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Acceptable but nothing special
Overall - the property is nice. Very close to the Mayan Museum of Cancun which was very cool. The one issue we had is that the hot tubs were extremely cold, which was a bummer considering we happened to be there when it was unusually cold and rainy. Can't help the weather - could warm up the hot tub just a tad.
Anna, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Rodney, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Karen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great time!
We had an amazing time at Emporio. We got a great ocean front room and enjoyed our meals. We really appreciated the fun and happy vibes from the Emporio staff, especially Deysi! We definitely recommend staying at the Emporio!
Emily, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Luis Mariano, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible
Broken toilet handle, TV flickered in and out, people at front desk were slow, very little English. Horrible communication. Construction going on all day, so while laying at the pool, all i hear is banging and saws. Sunday night, i was trying to sleep, and there was a loud band outside, so no sleep until 10 pm. Overall, I would never stay here again, or recommend it to anyone else.
Vincent, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Hotels.com guest review

8/10 Very good

My stay was very pleasant. The Hotel is HUGE!!! There were parts I could not explore, but overall a very good experience. The pools are amazing, the beach is amazing, very clear water compared to other hotels I saw during my stay. Very easy to get local transportation in front of the hotel, only 5 mints drive to the clubs and activities of the area. OVERALL, AMAZING! Would come again..
perla, 4-night trip with friends
Verified Expedia guest review

6/10 Good

While the staff is as friendly as ever, and the quality of the food in the Fasano restaurant is well above average for an all-inclusive, Emporio has consistently gotten worse over the 3 times in the past two years I’ve been staying here. For starters, several pools were green with algae when we arrived and weren’t cleaned until the following day (but realistically never should have been neglected enough to turn green to begin with). The hotel is still under construction after two years and while the noise is minimal, it’s still a nuisance. I wound up accidentally using the family bathroom by the Fasano restaurant and pool, and due to maintenance issues wound up being trapped inside for 15 minutes due to a faulty lock. They tried to blame me rather than trying to offer me any sort of compensation (even a 15 minute massage) for holding me prisoner in their bathroom. Ok I should mention that All Inclusive means ALL. It doesn’t mean partially inclusive or mostly inclusive, it means all food and drink (with the exception of specific high value liquors) is free. Two years ago Emporio was free. Now they nickle and dime you charging you $300 pesos to deliver room service, $55 for a cappucino with your breakfast, or charging you to order off the normal breakfast menu at their restaurant (when it never was this way in the past). They also charge you for a can of coke (which you’re going to ask for because almost all coke they serve is flat). All in all won’t be back.
Nicole, 3-night romance trip
Verified Orbitz guest review