Check-in & First Impressions: Smooth and welcoming. Friendly staff carried our bags, and the main hotel grounds looked clean, modern, and promising.
The Room: The excitement ended at our door. The room was filthy (makeup stains on the sofa we had to wipe ourselves), dated, and reeked of old smoke. The sofa bed was unusable—the middle metal bar stuck out by inches, causing genuine physical pain. Staff promised a double mattress topper but instead handed us a single topper, duvets, and a thin protector, none of which fixed the issue. Nobody offered to help make the bed, and a promised full mattress never arrived. With no AC in 30°C heat, opening doors meant being swarmed by mosquitoes. The bin (full of dirty nappies) wasn't emptied for 2.5 days. Exhausted, we nearly left, but staff members Nicky and Bryony saved the trip by finally moving us to a lovely, modern AC room in the main building.
Dining & Service: Food is okay, but service is painful. We waited 45 minutes for coffees that never arrived, weren't told about hot breakfast options, and watched understaffed servers perform an awkward, time-wasting "tableside salad prep" while other tables sat waiting for bills. Young staff frequently chatted in corners while guests were ignored.
Verdict: The hotel is an active construction site. Avoid until at least next summer when renovations are complete and staff receive proper management.