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Nerea Tulum

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Beachfront Rooftop | Premium bedding, down duvets, pillow-top beds, free minibar
On the beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Terrace/patio
Deluxe Swim-Up King | Balcony

Overview of Nerea Tulum

Nerea Tulum

4.0 star property
Tulum beachfront hotel with outdoor pool, restaurant

9.6/10 Exceptional

23 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
Map
Fraccionamiento tankah III Mza 3 Lote 21, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • On the beach
  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 16 min drive
  • Xel-Há Park - 14 min drive
  • Gran Cenote - 23 min drive
  • Dos Ojos Cenote - 110 min drive
  • Tulum Beach - 29 min drive
  • Playa Paraiso - 31 min drive
  • Akumal Beach - 19 min drive
  • Sian Ka'an Biosphere Reserve - 47 min drive

Restaurants

  • Oscar & Lalo - 4 min drive
  • Casa Cenote - 7 min drive
  • Frosty's - 8 min drive
  • La Coqueta - 10 min drive
  • La Chula - Parilla de Playa - 10 min drive

About this property

Nerea Tulum

At Nerea Tulum, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll have access to on-site snorkelling, surfing/body boarding and kayaking. The outdoor pool and lazy river provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, facials and aromatherapy. The restaurant is a great spot for a bite to eat, and cold drinks are served at the pool bar. Other highlights at this upmarket hotel include a hot tub, a seasonal outdoor pool and free bike rentals.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO), COVID-19 Guidelines (CDC) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 22 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • Free secured, uncovered on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning
  • Restaurant
  • Poolside bar
  • Private dining

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Kayaking
  • Snorkelling
  • Surfing/body boarding
  • Ecotours nearby
  • Golf lessons nearby
  • Boat tours nearby
  • Scooter/moped hire nearby
  • Zip-lining nearby
  • Fishing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • Terrace
  • 27 holes of golf
  • An outdoor pool
  • Spa services
  • Golf clubhouse on site
  • Lazy river
  • Hot tub
  • Massage/treatment rooms

Accessibility

  • Visual alarms in hallways
  • Handrails in stairwells
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • 50-inch Smart TV
  • Premium digital channels
  • Netflix

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Free international and local calls
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge of USD 50 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from January to December
  • Guests under 6 years old are not allowed in the swimming pool or hot tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (WHO)
  • COVID-19 Guidelines (CDC)
  • Safe Travels (WTTC - Global)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p>

Frequently asked questions

Does Nerea Tulum offer free cancellation for a full refund?
Yes, Nerea Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Nerea Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Nerea Tulum?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Nerea Tulum?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Nerea Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Nerea Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Nerea Tulum and nearby?
Have fun with on-site activities such as kayaking, snorkelling and surfing. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Nerea Tulum also has a lazy river and spa services.
Are there restaurants at or near Nerea Tulum?
Yes, there's an on-site restaurant. Nearby restaurants include Oscar & Lalo (3.3 mi), Casa Cenote (5.6 mi) and Frosty's (7.3 mi).
Does Nerea Tulum have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Nerea Tulum like?
Nerea Tulum is located on the waterfront, a short 1-minute walk from Cenote Manatí.

Reviews

9.6

Exceptional

9.5/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.5/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Wonderful
Verified Expedia guest review

4/10 Fair

This whole experience was poor from nearly the moment of arrival and it was difficult to relax as something went wrong (no exaggeration) every day that I was there. The property overpromises on basic amenties and "premium" amenities that they do not deliver on. It was disappointing and the reception staff was disinterested (and rude) about actually fixing issues -focused on placating and condescension. Not worth the money, time, energy, effort.
ASHANDRA, 3-night trip
Verified Expedia guest review

10/10 Exceptional

There’s not enough words to describe this property. Very nice, clean and quiet. The staffs were extremely friendly and helpful. I’ll definitely visit again
Fran, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property was beat and staff was very friendly
shevette, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Super friendly staff and very helpful! If you want quiet this is your place!
Jessica, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lian, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing Bohemian Getaway
This was an amazing place to stay and would definitely recommend it for couples or for a friend get-away. Amazing view with a very bohemian vibe. The staff was amazing! A special thanks to Abraham and Iza. I wish I could remember everyone’s name because the entire staff was so friendly and attentive. The food was very good and if you decide not to dine with this hotel, there are two sister hotels just steps away. There is also a nearby cenoté that is walking distance. This is about 7 miles from the heart of Tulum, so if you are looking for a quiet place this is it. I do recommend renting a car or motorbikes as the taxi service can get quite pricey at around $30 USD/ per way into town. I would also pay the extra to stay in the rooftop suite as it does have their own private pool which was so special. Can go on and on about this place and I will definitely be back
Malissa, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

lovely stay!
the staff was welcoming, friendly and incredibly attentive in this new hotel. beach access is awesome. room is clean and cozy. ours had a private plunge pool above that had the best view. just be careful of all the mosquitoes at night! overall, nerea is great. it’s a perfect stay for travelers who want to stay beachside and relax without all the noise and partying of the touristy “tulum” south of the beach.
Jillian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice property and amenities, spacious and confortable room, great staff and service.
Isabelle, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Robert, 1-night trip
Verified Hotels.com guest review