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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

The Royal Islander - An All Suites Resort

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
  • On beach
Blvd. Kukulcan, Km. 17, Lote 50, Zona Hotelera, Cancun, QROO, 77500, Mexico

3.5-star beachfront resort with outdoor pool, near Delfines Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
    • On beach
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Pool
Great pool
Beach
Beautiful beach
Cleanliness
Clean
Value
Best value for money

The Royal Islander - An All Suites Resort

from £80
  • Double Standard Room
  • 1 Bedroom Suite with Fully Equipped Kitchen
  • 2 Bedroom Master Suite with Fully Equipped Kitchen
  • Standard Double Room, 2 Double Beds, Beachfront
  • Suite, 1 Bedroom, Kitchen, Beachfront
  • Suite, 2 Bedrooms, Kitchen, Beachfront

What’s around The Royal Islander - An All Suites Resort

Landmarks

  • In Zona Hotelera
  • Delfines Beach - 10-minute walk
  • El Rey Ruins - 19-minute walk
  • Aquaworld - 24-minute walk
  • Maya Cancun Museum - 11-minute walk
  • Ballenas Beach - 28-minute walk
  • Costa Occidental de Isla Mujeres National Park - 2.4 mi / 3.8 km
  • Marlin Beach - 2.4 mi / 3.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 20-min drive
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 179 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Front desk staff will greet guests on arrival. Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 25

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Extended parking

Offsite

  • Free area shuttle

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Basketball on site
  • Free bicycles on site
  • Volleyball on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Business centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 8
  • Year Built – 1993
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
More
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Recreation

On Site

  • Outdoor tennis courts -
  • Tennis on site
  • Basketball on site
  • Free bicycles on site
  • Volleyball on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

The Royal Islander - An All Suites Resort’s small print

Also known as

  • Royal Islander All Suites Resort Cancun
  • The Royal Islander - An All Suites Resort Resort Cancun
  • Royal Islander Suites Resort
  • The Royal Islander An Suites
  • The Royal Islander - An All Suites Resort Resort
  • The Royal Islander - An All Suites Resort Cancun
  • The Royal Islander - An All Suites Resort Resort Cancun
  • Royal Islander All Suites Resort
  • Royal Islander All Suites Cancun
  • Royal Islander All Suites
  • The Royal Islander An All Suites Resort
  • Royal Islander Suites Resort
  • The Royal Islander An Suites
  • The Royal Islander - An All Suites Resort Resort
  • The Royal Islander - An All Suites Resort Cancun

Policies

Housekeeping is not available on Sundays and public holidays.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

Deposit: MXN 1500 per night

Optional extras

Late check-out can be arranged for an extra charge of MXN 1500

Buffet breakfast is offered for an extra charge of MXN 260 for adults and MXN 260 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Royal Islander - An All Suites Resort

  • Does The Royal Islander - An All Suites Resort offer free cancellation for a full refund?
    Yes, The Royal Islander - An All Suites Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Royal Islander - An All Suites Resort?
    Yes, there's free self parking.
  • Is there a pool at The Royal Islander - An All Suites Resort?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at The Royal Islander - An All Suites Resort?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The Royal Islander - An All Suites Resort?
    You can check in from 4 PM to midnight. Check-out time is 11 AM. Late check-out is available for a charge of MXN 1500 (subject to availability).
  • Are there restaurants at or near The Royal Islander - An All Suites Resort?
    Yes, there are 4 on-site restaurants.

Recent reviews

Fabulous 8.6 From 647 reviews

Exceptional 10.0
Royal Islander
Service was amazing very comfortable everything was great
Oscar, us6 night family trip
Exceptional 10.0
Cancun 2020
We really enjoyed our stay!! The opportunity to have a variety of different foods/different nights pool side was really enjoyable!! Carla did a wonderful job getting everyone involved in the activities - - we really enjoyed the pool volleyball and beach volleyball. Marvin did a great job arranging excursions for us and made wonderful recommendations for authentic local restaurants!! We especially enjoyed Isaac Barrera playing the trumpet at dinner- - He was remarkable!! We look forward to our next visit!!
Gregory A, us6 night trip
Poor 2.0
Never ever ack again!
The procedure of checking out is so complicated, the staffs are rude and hey asked tips even I parked my car myself!!! We were told we need to change our room during our stay here for some reason, it's fine, the staff helped us to move baggages and we paid him the tips, but we the new room was yet to clean! We called the front desk couple times and waiting at least 3 hous then some one coming to clean... it's already dark. Both room had terrible leak when you use the bathromm, feel like living in a pool.]SOOOOOOO WET! The room was old and not clean, the smells is so bad, it's reallu not deserve the price please save money and go to another hotel! When we planed to drive to the airport, one staff stopped us and asked tips for unknow reason!!! Nobody helped us with our baggage!!!!!!! That guy stood behind my car..... I would never ever recommond this place again!!!
us2 night trip
Very good 8.0
WARNING - the pictures shown for the rooms on this site are NOT the ones that you will actually get! We had to spend nearly two hours upon arrival fighting with both the management of the resort and the website to get it straightened out. It was a VERY disappointing beginning to our trip. Be forewarned that pictures shown do not match to rooms given. After that disappointing start was ironed over, things did improve. The resort is centrally located in the hotel zone and has an absolutely beautiful beach. The pool is also excellent, warm, and well maintained. The staff at the restaurants are absolutely top notch (and the food equally as amazing) although the front desk staff could use a bit of training in making guests feel more like individuals. Overall, if you get a room that matches the pictures of the one you booked, I imagine most travelers would not regret choosing this hotel.
John, us4 night family trip
Exceptional 10.0
Great stay
The Islander is a great resort - stayed here many times - lots of amenities
Jim, us4 night trip
Exceptional 10.0
Wonderful
Very beautiful place. Great staff. LOVED the restaurant there.
Linda, us2 night trip

The Royal Islander - An All Suites Resort

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