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All properties in Norwich, England, United Kingdom
1 room, 2 adults

Best Western Brook Hotel Norwich

3-star3 stars
2 Barnard Road, Norwich, England, NR5 9JB, United Kingdom

Suburban hotel with restaurant, near Earlham Park
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Hotel needs a refurbishment. Sink in bathroom smelt terrible yet that maybe the area. Sep 21, 2020
  • Had a really good experience here, one thing that stood out was how good the air…Sep 8, 2020

Best Western Brook Hotel Norwich

from £54
  • Standard Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 3 Single Beds, Non Smoking
  • Standard Room, Multiple Beds, Non Smoking
  • Suite, 1 Queen Bed, Non Smoking

What’s around Best Western Brook Hotel Norwich

Landmarks

  • In Bowthorpe
  • University of East Anglia - 40-min walk
  • Earlham Park - 36-min walk
  • UEA Sportspark - 38-min walk
  • Norwich Theatre Royal - 3.5 mi / 5.6 km
  • The Forum - 3.6 mi / 5.8 km
  • Norwich Cathedral - 3.8 mi / 6.1 km
  • Norwich Riverside Walk - 12.1 mi / 19.4 km

Getting around

  • Norwich (NWI-Norwich Intl.) 17-min drive
  • Spooner Row Station 15-min drive
  • Salhouse Station 16-min drive
  • Wymondham Station 17-min drive

At a glance

Key facts

Hotel size

  • This hotel has 81 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

  • No cots (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self-parking on site

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English

In the room

Home comforts
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Brook Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Brook Bar – This bar specialises in international cuisine and serves lunch and dinner. Open daily.

Best Western Brook Hotel Norwich’s small print

Also known as

  • Best Western Brook Hotel Norwich
  • Best Western Brook Hotel
  • Best Western Brook Norwich
  • Best Western Brook
  • Best Brook Norwich Norwich
  • Best Western Brook Hotel Norwich Hotel
  • Best Western Brook Hotel Norwich Norwich
  • Best Western Brook Hotel Norwich Hotel Norwich

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitisation practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Cooked-to-order breakfast is offered for an extra charge of GBP 10.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Best Western Brook Hotel Norwich

  • Does Best Western Brook Hotel Norwich offer free cancellation for a full refund?
    Yes, Best Western Brook Hotel Norwich does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Best Western Brook Hotel Norwich?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Best Western Brook Hotel Norwich?
    Yes, there's free self parking.
  • Are pets allowed at Best Western Brook Hotel Norwich?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Best Western Brook Hotel Norwich?
    You can check in from 3:00 PM to anytime. Check-out time is 11 AM.
  • Are there restaurants at or near Best Western Brook Hotel Norwich?
    Yes, there's an on-site restaurant. Nearby restaurants include The Kings Head (2.1 mi), The Copper Beech (2.1 mi) and The Little Fish Bar (2.1 mi).
  • What is there to do near Best Western Brook Hotel Norwich?
    Recommended spots to visit include Earlham Park (1.9 mi) and UEA Sportspark (2 mi), along with University of East Anglia (2.1 mi) and Norwich Theatre Royal (3.5 mi).

Recent reviews

Good 7.4 From 324 reviews

Very good 8.0
Good location, hotel needs some tlc.
We felt the hotel suffered as a result of covid 19. Room was ok but corridors/ communal areas needed a good deal of TLC. Excellent location for travelling around Norfolk.
Gwyn H., gb4 night trip
Fair 4.0
Dirty hotel room
The reception staff member was friendly and the area appeared clean. However, tge room was disgusting. There were hairs on the bed, toilet, bath and sink and alot of dust aswell as a stale smell and glitter on the chair, clearly hadn't been cleaned. We asked to move rooms, the receptionist was apologetic and accomodating, however the 2nd room we were given was worst. Lots of hairs again, dusty, stale smell and the tea tray was wet indicating rhe mugs had just been rinsed. We moved again, this room was better, there were no hairs visible in the bed or sink but loads of dust. We didn't dare complain again,ater we noticed pubic hairs on the back of the toilet. I find this disgraceful when we are in the middle of a deadly pandemic, rooms should be deep cleaned with anti bacterial spray. This was shoddy, perhaps the room hadnt been cleaned since covid due to no guests but the pubic hair and other hair suggests otherwise, the roims shoukd be checked and freshened up. I was horrified as we are all meant to be working togwther to combat this disease but a filthy room is breeding germs. The bar was clean however and staff friendly.
Rebecca, gb1 night trip
Exceptional 10.0
Great location
I have stayed here many times before but this was the first visit since lockdown. Several hand sanitiser stations, really helpful lady on reception, requested a high floor and it’s wasn’t an issue. Restaurant really well set out for evening meal and breakfast. Room was fine and great location for the work I was doing in the area.
David, gb1 night business trip
Fair 4.0
Short break
Key card system is poor. I had 11 key card changes or reboots over a week stay and this was a ongoing problem with other guests. The general staff however were very friendly and work very hard.
Vincent, gb7 night trip
Very good 8.0
t was okay
Air con was faulty but we got a new room. Very attentive managers. Beer had poor selection and food wasn’t great. Otherwise it was okay
Stuart, gb1 night trip
Good 6.0
1 night stay
Very quiet, rooms getting a bit dated, Down stairs very nice & staff pleasant.
gb1 night trip
Very good 8.0
pleasant stay
My family and I had a quite pleasant stay at the Brook hotel. The family room was fairly spacious with most things you need including iron, ironing board, hair dryer, kettle and Freeview tv also a very good free WiFi. All in all the room was like the rest of the hotel a little bit rough around the edges but for a 3* hotel it was fine. The staff coped very well considering the Covid restrictions, the breakfast was ok and the evening bar meals satisfactory.
Lester, gb2 night family trip
Good 6.0
Staff were lovely and efficient. The hotel it's self could do with a good bit of work doing to it. A bit rundown to say the least.
Craig, gb2 night business trip
Very good 8.0
Perfect
Happy with hotel, rooms nice and clean, restaurant was good.
Steve, gb2 night business trip
Fair 4.0
Land hotel with unhelpful staff
Air-conditioned room didn't have a functioning AC on the hottest day of the year, all we had was a deskfan to cover an entire family. They did little to help.
Jay, gb2 night family trip

Best Western Brook Hotel Norwich

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