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All properties in Bansko, Blagoevgrad Province, Bulgaria

Kempinski Hotel Grand Arena

5-star ski-in/ski-out hotel with spa, near Bansko Ski Resort

  • Free WiFi
From
£102

Image gallery

  • Exterior
  • Exterior
  • Outdoor Pool
  • Poolside Bar
  • Exterior
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Pirin Street 96, Bansko, 2770, Bulgaria
9.6.Exceptional.
  • All staff and facilities excellent but could provide better for Vegans, with at least a…

    Jun 10, 2021

  • Amazing location, amenities and service. Highly recommend this hotel

    Jun 11, 2020

See all 73 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Dining options
Convenient
Quiet
Walkable
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 123 smoke-free guestrooms
  • Daily housekeeping
  • Ski-in/ski-out access
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool

What’s around

  • In a national park
  • Bansko Ski Resort - 1-minute walk
  • Dobrinishte Ski Resort - 5.6 mi / 9.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed, View (Town View)
  • Junior Suite, Mountain View
  • Alpine Suite
  • Deluxe Room, 1 King Bed, Mountain View
  • Executive Room, 1 King Bed
  • Deluxe Room, 2 Single Beds, Mountain View
  • Junior Suite, View (Town View)
  • Deluxe Suite
  • Deluxe Room, 2 Single Beds, View (Town View)

Location

Pirin Street 96, Bansko, 2770, Bulgaria
  • In a national park
  • Bansko Ski Resort - 1-minute walk
  • Dobrinishte Ski Resort - 5.6 mi / 9.1 km

What’s around

Landmarks

  • In a national park
  • Bansko Ski Resort - 1-minute walk
  • Dobrinishte Ski Resort - 5.6 mi / 9.1 km

Getting around

  • Sofia (SOF) 118-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 123 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed*
  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • On-site self-parking (EUR 5 per day)
  • On-site valet parking (EUR 10 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast
  • 3 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafés
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Downhill skiing on site
  • Snowmobiling on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Working away

  • Business centre
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 2691
  • Conference space size (meters) - 250

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 5
  • Year Built – 2005
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Bathroom emergency pull cord

Languages Spoken

  • Bulgarian
  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 27-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The Spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Gallery Restaurant – This poolside buffet restaurant specialises in international cuisine and only serves breakfast. Guests can enjoy drinks at the bar.

Come Prima Restaurant – Overlooking the pool and garden, this restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Sushi Bar and Teppanyaki – This restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Downhill skiing on site
  • Snowmobiling on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Small print

Also known as

  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Grand Arena Hotel Bansko
  • Kempinski Hotel Bansko
  • Kempinski Resort Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Hotel Grand Arena Hotel
  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Grand Arena Hotel Bansko
  • Kempinski Hotel Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Grand Arena
  • Kempinski Hotel Bansko
  • Kempinski Resort Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Hotel Grand Arena Hotel
  • Kempinski Hotel Grand Arena Bansko

Optional extras

Self-parking costs EUR 5 per day

Valet parking costs EUR 10 per day

Rollaway beds are available for EUR 20.0 per night

Cots/Infant beds are available for EUR 20.0 per night

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 160 per person (one-way)

Local area shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The seasonal pool is open from June until October.

Pool access available from 9:00 AM to 9:00 PM.

Guests under 16 years old are not allowed in the fitness facility.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Kempinski Hotel Grand Arena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs EUR 5 per day. Valet parking costs EUR 10 per day.
  • Yes, there's an indoor pool, a seasonal outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
  • Yes, pets are welcome, with a limit of 1 per room and maximum weight of 10 kg per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3 PM - 3 PM. Check-out time is noon.
  • Yes, there are 3 on-site restaurants, featuring international cuisine, garden views and poolside dining. Nearby restaurants include Euphoria Bar & Grill (3-min walk), Tomahawk (5-min walk) and La Skara (5-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 160 per person one-way.
  • During the winter, enjoy on-site recreation such as downhill skiing and snowmobiling, and return when the snow melts for some tennis lessons. Additional recreation on-site includes aerobics . Enjoy treatments at the spa and relax in the indoor and outdoor pools. Kempinski Hotel Grand Arena also has 2 bars, a seasonal outdoor pool and a 24-hour fitness centre, as well as a sauna and a garden.
9.6.Exceptional.
  • 10.0.Exceptional

    The staff were excellent The receptionist was very helpful We will stay again

    Andrew, 1 night romance trip, Mar 10, 2020

    Verified Expedia guest review

  • 6.0.Good

    Let down by the food

    Hotel as good as ever in evert respect but evening meal in the Gallery restaurant and breakfast was very poor. Spoilt the whole stay.

    KENNETH, 1 night trip, Mar 4, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great service, great location, lovely spa and body products, excellent breakfast, loved the bed and bed linen, welcome chocolate on the arrival was yummy as well as the homemade honey at the check-out.

    4 night trip with friends, Mar 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Loved the ski room, vip lift paces and spa. The staff we so friendly and accommodating. Will be back next year.

    7 night family trip, Feb 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel, amazing location

    Great value and service. Good for intermediate ski and relaxing after. Ski in and out of the hotel made life very easy Good hotel and great service Thank you to Anton and Natalia for making our stay great

    Daniel, 4 night family trip, Feb 17, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Superb hotel in a superb location with the added benefit exclusively for hotel guests of VIP lift passes to bypass the gondola queues in the morning. Staff were excellent and very accommodating to all requests both prior to arrival and while we were there. Excellent breakfast included in the package.

    6 night romance trip, Feb 12, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Bansko stay

    Great hotel this was our third stay in Bansko and second stay in the Kempinski. Great food and SPA facilities and the VIP gondola pass saves the queuing time. Only problem we had was not being given a refund on the ski pass for a day when the gondola was not working. This was from the on premise Elite ski desk.

    Steven, 4 night trip with friends, Jan 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel

    A truly wonderful - great rooms, breakfast and spa area. Autumn prices made it a real bargain. Only thing I didn't like: they charge for parking even when the parking is made in the adjacent ski gondola parking which is closed and therefore free of charge off season.

    Ram, 2 night family trip, Oct 7, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    חווייה נהדרת

    חובה להיות במלון הזה! מלון מקסים על צלע ההר, חדרים גדולים עם מרפסת לנוף. ספא מפנק עם ג׳קוזי חיצוני חם ופנימי, בריכה חיצונית חמה, שאונות וחדר שלג לאמיצים. ארוחת בוקר מעולה. המלון ממוקם על הרכבל בחורף זה מעולה לסקי. ממליצה מאוד! אין ספק שנחזור. אחד המלונות הכי מפנקים שיש

    dikla, 2 night trip, Oct 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    amazing hotel

    It is my fourth time in Kempinski Bansko and I always feel it is the only hotel I would ever consider to stay The breakfast is amazing , the pools areas are great , the proximity to the gondola , the Supreme service by all staff , the hotel areas are always very clean , the rooms are large and comfortable

    Daniel, 3 night trip, Sep 19, 2020

    Verified Hotels.com guest review

See all 73 reviews