Guests
All properties in Bournemouth, England, United Kingdom

The Durley Dean Hotel

4-star hotel in West Cliff with spa and indoor pool

  • Free WiFi
From
£95

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  • Pool
  • Pool
  • Indoor Pool
  • Single Room - Bathroom
  • Pool
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28 West Cliff Road, Bournemouth, BH2 5HE, England, United Kingdom
7.6.Good.
  • We enjoyed our 2 night stay at the Durley Dean Hotel. We had a bright and spacious room (…

    Sep 17, 2021

  • Great location, helpful staff and good breakfast buffet. Made good use of the on-site gym…

    Sep 5, 2021

See all 244 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Safe
Quiet
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 115 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In West Cliff
  • Durley Chine Beach - 6-minute walk
  • Middle Chine Beach - 7-minute walk
  • Bournemouth Beach - 8-minute walk
  • Bournemouth International Centre - 9-minute walk
  • Alum Chine Beach - 9-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double or Twin Room
  • Single Room
  • Double Room
  • Family Room, Connecting Rooms (with Air Conditioning)
  • Compact Double Room
  • Superior Double or Twin Room (with Air Conditioning)
  • Superior Family Room (2adults + 1 children) with Air Conditioning
  • Superior Family Room (2adults + 2 children) with Air Conditioning
  • Superior Family Room (2adults + 3 children) with Air Conditioning

What’s around

Landmarks

  • In West Cliff
  • Durley Chine Beach - 6-minute walk
  • Middle Chine Beach - 7-minute walk
  • Bournemouth Beach - 8-minute walk
  • Bournemouth International Centre - 9-minute walk
  • Alum Chine Beach - 9-minute walk
  • The Square - 11-minute walk
  • Bournemouth Lower Gardens - 11-minute walk
  • Bournemouth Town Hall - 12-minute walk
  • Oceanarium - 12-minute walk
  • Bournemouth Pavillion Theatre - 14-minute walk

Getting around

  • Southampton (SOU) 37-min drive
  • Bournemouth (BOH-Bournemouth Intl.) 11-min drive
  • Branksome Station 4-min drive
  • Bournemouth Station 7-min drive
  • Christchurch Station 12-min drive
map
See on map
28 West Cliff Road, Bournemouth, BH2 5HE, England, United Kingdom

At a glance

Hotel size

  • This hotel has 115 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to COVID-19, pool access is limited to 6 guests at a time for maximum 1 hour. Pool reservations are required (subject to availability).

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (16 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 15.00 per night)
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sauna

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 1880
  • Lift
  • Safe-deposit box at front desk

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • Dutch
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Digital TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Beauty Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

No. 28 – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 14.95 per person (approximately)

PetsPay at property

  • Pets are allowed for an extra charge of GBP 10.00 per pet, per night
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Self-parking costs GBP 15.00 per night

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; reservations are required for some on-site facilities.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Parties and events are allowed on site.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, Diners Club and Barclaycard. Cash is not accepted.

Also known as

  • Durley Dean Hotel Bournemouth
  • Durley Dean Hotel Bournemouth
  • Durley Dean Hotel
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  • Durley Dean
  • Hotel The Durley Dean Hotel Bournemouth
  • Bournemouth The Durley Dean Hotel Hotel
  • Hotel The Durley Dean Hotel
  • The Durley Dean Hotel Bournemouth
  • Durley Dean Hotel
  • The Durley Dean Hotel Hotel
  • The Durley Dean Hotel Bournemouth
  • The Durley Dean Hotel Hotel Bournemouth
  • Durley Dean Bournemouth
  • Durley Dean
  • The Durley Dean Hotel Hotel
  • The Durley Dean Hotel Bournemouth
  • The Durley Dean Hotel Hotel Bournemouth

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Durley Dean Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs GBP 15.00 per night. Parking spaces may be limited.
  • Yes, there's an indoor pool.
  • Yes, dogs are welcome, with a limit of 1 per room. There's a charge of GBP 10.00 per pet, per night.
  • You can check in from 3:00 PM - midnight. Check-out time is 10:00 AM. Contactless social distancing and check-out are available.
  • Yes, No. 28 offers British cuisine. Nearby restaurants include The Goat and Tricycle (4-min walk), Brewhouse and kitchen (5-min walk) and Sorriso (5-min walk).
  • No, this hotel doesn't have a casino, but Genting Casino Bournemouth (14-min walk) is nearby.
  • Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. The Durley Dean Hotel also has a sauna and a fitness centre.
7.6.Good.
  • 6.0.Good

    Excellent location. Courteous staff. Good sized family room for 5. Bathroom shower- broken and missing side panels. Shower drainage system not optimal- water pools in shower base.

    Mohammed, 1 night family trip, Sep 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    weekend trip

    Although the Hotel is a bit dated it is clean and staff were very helpful. Bed was comfortable but room could do with a bit more cupboard space or a shelf, Breakfast was good and bar area comfortable. Great location close to beach, shops, bars, and restaurants . I arrived early and was lucky enough to get an on site parking space but there are limited spaces and didnt seem to be many spaces on nearby roads.

    C, 3 night trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    One night stay

    Just a one night stay nice room the lady on reception was very helpful. Room comfortable

    James, 1 night business trip, Sep 2, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Never again.

    Difficult hotel to stay at. Staff had no proactively about them. Very bureaucratic for everything. Breakfast included but was rationed. Swimming pool looks nice in photos but is tiny. I wouldn’t mind but we paid a fortune to stay here. Life is too short to stay in cheap hotels, I’ve learned.

    A S A, 2 night family trip, Aug 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fabulous

    Fabulous. We enjoyed it

    Ndabezinhle, 1 night family trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    A good one night stay. Staff are friendly.

    T.T., 1 night family trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Must try harder

    Ok so when I read other reviews, which said ‘just don’t stay here’, I never really expected it to be that bad. Well, it kind of was. The front entrance door glass was smashed, which is a 4 day stay they never replaced. I can’t understand why not, first impressions! 4 day stay, they failed to clean the room in 3 of those days, we received no clean towels. The rooms are dated and the bathrooms have peeling paint and rust. Oh and they do not have 24 hour room service, in fact you will be lucky if is they answer the phone at all. Really dissatisfied stay from start to finish, I can overlook the poor general maintenance of the hotel but the service is even worse and they don’t accommodate what is stated on this web site. They need to try harder, it’s really poor and I would not recommend this to any traveller with any budget.

    Daniel, 3 night family trip, Aug 20, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Whole hotel needs refit a bit shabby n rundown

    I think you get what you pay for at £200 pound a night with parking, No Breakfast, Room not great, the flooring was awful the whole floor boards either moved under your feet or they creaked, need carpet taking up and overboarding, the bathroom was so hot you could stay in it, sash window cord broken window stuck up, both fans fronts fell of with exposed fans Got up early drove home to have a rest

    Gary, 1 night trip, Aug 14, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Over priced awful place

    Hotel is awful rooms are so small and so hot very noisey fan provided couldn't sleep for the price charged air con is a must , would never stay here again over priced plus 15 to park shocking avoid

    1 night trip, Aug 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great family hotel

    Great family room, really spacious. Small pool but nice. Staff friendly but quite slow.

    Laura, 1 night family trip, Jul 31, 2021

    Verified Hotels.com guest review

See all 244 reviews