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Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

3.5 stars3.5 stars
8th St NorthBetween 5th Av. and the ocean, Playa del CarmenQROO77710Mexico
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Excellent4.1 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Food
Delicious food
145See all 145 Hotels.com reviews
From 1,315 reviewsTripAdvisor Traveller Rating

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

from £115
  • Deluxe Room, 1 King Bed, Partial Ocean View (Cabanas Vision)
  • Prestige Room
  • Mirage Room
  • Mirage Balcony

At a glance

Key facts

Hotel size

  • This hotel has 45 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) are not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • No parking

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Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival on the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast costs between MXN 150 and MXN 350 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 2208 per person (return)

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Maison Pierre – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen’s small print

Also known as

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  • Illusion Boutique Hotel Xperience Hotels Adults
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Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival on the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast costs between MXN 150 and MXN 350 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 2208 per person (return)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 145 reviews

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Excellent4.0 / 5
All the staff were really friendly and made us feel very welcome. The only problem we had and could happen anywhere, was we were sunbathing on the roof terrace, our umbrella took off in the wind and nearly knocked a lady over the balcony, bearing in mind we were 5 floors up, the staff were told about it but still the umbrellas don't get secured down properly.
5 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Excellent!!
Me and my wife thoroughly enjoyed our stay and thought the staff were really helpfull and very friendly, we would stay here again any time we are in playa del carmen
5 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Perfect for Playa
Very friendly staff, great location, great breakfast included. Thanks
6 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Good3.0 / 5
Room for improvement
Cleanliness and design of the the vision cabana room was excellent, hotel staff very friendly and helpful, great location too (there are building works close by, but not too loud or disruptive). However the hotel was let down by an apparent intermittent water pressure on the top 2 floors for 3 days running, leading to no shower facilities in the room (we did not experience the 'on' period, only the 'off' during both day and night) nor by the pool. This issue greatly marred an otherwise enjoyable stay.
6 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Great Stay!!!!
Great experience - Excellent Staff, welcoming, Great City, Romantic, Quiet, Less than 60 seconds to beach one way and 60 seconds to 5th Avenue other way. Cons- Firm bed and sometimes cold water. Overall- Just about everything at this hotel is great. When I come back, I plan to stay here.
7 night romance trip

See all reviews

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

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