All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com™ Rewards nights here

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

3.5 stars
8th St NorthBetween 5th Av. and the ocean, Playa del CarmenQROO77710Mexico, ‏0203 027 9779
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.1 / 5
Service
Fantastic service
Location
Great location
Breakfast
Breakfast is average
166See all 166 Hotels.com reviews
From 1,144 reviewsTripAdvisor Traveller Rating

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

Hotel Info: 020 3027 9803

from £57
  • Deluxe Room, 1 King Bed, Partial Ocean View (Cabanas Vision)
  • Prestige Room
  • Mirage Room
  • Mirage Balcony

At a glance

Key facts

Hotel size

  • This hotel has 45 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • No parking

Also known as

  • Illusion Boutique Hotel Xperience Hotels Playa del Carmen
  • Illusion Boutique Xperience Hotels Adults
  • Illusion Boutique Xperience Hotels
  • Illusion Boutique Xperience Hotels Adults
  • Illusion Boutique Hotel Xperience Hotels
  • Illusion Boutique Xperience Hotels Playa del Carmen
  • Illusion Boutique Xperience Hotels
  • Illusion Boutique Playa Del Carmen
  • Illusion Boutique Hotel By Xperience Playa Del Carmen
  • Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
  • Illusion Boutique Hotel Xperience Hotels Adults
  • Illusion Boutique Xperience Hotels Adults Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast costs between MXN 150 and MXN 350 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 2208 per person (roundtrip)

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Nuestra Casa - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen’s small print

Also known as

  • Illusion Boutique Hotel Xperience Hotels Playa del Carmen
  • Illusion Boutique Xperience Hotels Adults
  • Illusion Boutique Xperience Hotels
  • Illusion Boutique Xperience Hotels Adults
  • Illusion Boutique Hotel Xperience Hotels
  • Illusion Boutique Xperience Hotels Playa del Carmen
  • Illusion Boutique Xperience Hotels
  • Illusion Boutique Playa Del Carmen
  • Illusion Boutique Hotel By Xperience Playa Del Carmen
  • Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
  • Illusion Boutique Hotel Xperience Hotels Adults
  • Illusion Boutique Xperience Hotels Adults Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast costs between MXN 150 and MXN 350 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 2208 per person (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 166 reviews

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Excellent!!
Me and my wife thoroughly enjoyed our stay and thought the staff were really helpfull and very friendly, we would stay here again any time we are in playa del carmen
5 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Outstanding5.0 / 5
Perfect for Playa
Very friendly staff, great location, great breakfast included. Thanks
6 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Good3.0 / 5
Room for improvement
Cleanliness and design of the the vision cabana room was excellent, hotel staff very friendly and helpful, great location too (there are building works close by, but not too loud or disruptive). However the hotel was let down by an apparent intermittent water pressure on the top 2 floors for 3 days running, leading to no shower facilities in the room (we did not experience the 'on' period, only the 'off' during both day and night) nor by the pool. This issue greatly marred an otherwise enjoyable stay.
6 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Fair2.0 / 5
I was not happy with this hotel.
This Hotel looks much nicer on the website than it actually is. I paid for the most expensive "Cabana Room with a view" (Room 503) and it was not what I expected. it was a large room with a bathroom in it. The walls to the toilet did not go to the roof so there was practically no privacy. The TV was mounted crooked and was way too small for the room. The King Sized mattress on a wood frame was WAY too hard. The hotel is very stingy with towels! Only 2 bath towels and one hand towel are provided for two guests. The pool is about 10x15 and is more of a warm hot tub without the jets and is about 3 feet deep, you can't swim in it... This hotel is also very hard to find. Local Taxi Drivers and shuttle drivers could not find this hotel. Since traffic is not allowed past 5th street you have to roll your luggage about 1 block to the hotel. All the buildings around the hotel are under demolition or some type of construction. The noise was very loud! Positive points: Location is right in the center of Playa and about 100 yards to the beach. Staff seemed happy but spoke little English. I will not stay here again.
3 night romance trip
Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen
Good3.0 / 5
Good hotel if you want to be in loud Playa
We booked this hotel for the last 2 nights of our honeymoon and unfortunately upon arriving at Playa Del Carmen after spending 5 days in tranquil Tulum, we decided to leave and go back to Tulum. The area of the hotel is good if you want to shop or party, but if you just want to relax and have a romantic stay, I wouldn't recommend it. The condition of the hotel was also not up to our standards, unfortunately, but it's an okay hotel if you're just looking for a place to stay. I can say, however, that the front desk staff were very friendly, courteous and helpful and were very understanding with our rather odd change of plans.
2 night romance trip

See all reviews

Illusion Boutique Hotel by Xperience Hotels - Adults Only, Playa del Carmen

Is the description of this hotel not correct? Tell us