6/10 Good
27 Jun 2023
Disappointing stay
Overall disappointing. Some staff were nice, but at breakfast I was disappointed by the service. I asked for some ketchup with my meal, and was just bluntly told 'no we don't have any' without apology or any offer to find some (I can't believe a big hotel would not have any ketchup anywhere in it??). The same member of staff insisted I use a saucer for my teacup in a way that felt like policing me, and they continued to stand in the room glaring at the customers in a most unfriendly manner. It felt very uncomfortable.
The room was basic, and the bedding and bed was not very comfortable. The windows were also quite dirty. Also the air conditioning was poor and the room remained very warm throughout our stay. Overall I would not recommend this hotel or stay here again.
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review