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Hotel Puerta América

Luxury hotel in Prosperidad with 2 restaurants and 2 bars/lounges

  • Free WiFi
From
£98

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Avenida de America, 41 or, Madrid, 28002, Madrid, Spain
8.6.Fabulous.
  • Great hotel, great staff good location

    Jan 9, 2020

  • We stayed in one of the rooms designed by Zaha Hadid - an amazing white experience…

    Oct 28, 2019

See all 283 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Transport options
Quiet
Walkable
Convenient
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 315 guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Nightclub
  • Rooftop terrace
  • Breakfast available

What’s around

  • In Prosperidad
  • Golden Mile - 21-minute walk
  • Paseo de la Castellana - 22-minute walk
  • Parque de Berlin - 24-minute walk
  • Las Ventas - 24-minute walk
  • U.S. Embassy - 24-minute walk
The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room
  • Junior Suite
  • Zaha Hadid Space Club
  • Executive Suite

Location

Avenida de America, 41 or, Madrid, 28002, Madrid, Spain
  • In Prosperidad
  • Golden Mile - 21-minute walk
  • Paseo de la Castellana - 22-minute walk

What’s around

Landmarks

  • In Prosperidad
  • Golden Mile - 21-minute walk
  • Paseo de la Castellana - 22-minute walk
  • Parque de Berlin - 24-minute walk
  • Las Ventas - 24-minute walk
  • U.S. Embassy - 24-minute walk
  • Calle de Alcala - 25-minute walk
  • Santiago Bernabeu Stadium - 27-minute walk
  • ABC Serrano - 28-minute walk
  • Sorolla Museum - 30-minute walk
  • Arturo Soria Plaza Shopping Center - 31-minute walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 11-min drive
  • Nuevos Ministerios Station 30-min walk
  • Madrid Recoletos Station 5-min drive
  • Madrid Chamartín Station 7-min drive
  • Cartagena Station 3-min walk
  • Prosperidad Station 10-min walk
  • Avenida de America Station 10-min walk

At a glance

Hotel size

  • This hotel has 315 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (EUR 26.00 per day)
  • On-site extended parking (EUR 26.00 per night)
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Outdoor seasonal pool
  • Fitness facilities
  • Nightclub

Working away

  • Business centre
  • Number of meeting rooms - 5
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2005
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.

Karrara Terrace – This fine-dining restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.

Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 11 for children (approximately)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60.0 per day
  • Babysitting/childcare is available for an extra charge

ParkingPay at property

  • Self-parking costs EUR 26.00 per day
  • Extended parking costs EUR 26.00 per night

Pool, spa & gym (if applicable)Pay at property

  • The seasonal pool is open from June to July

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless checkout is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

  • Hotel Silken Puerta America Madrid
  • Hotel Puerta América Hotel Madrid
  • Puerta América Madrid
  • Puerta América
  • Hotel Puerta America
  • Silken Puerta America Hotel Madrid
  • Silken Puerta America Hotel
  • Hotel Puerta América
  • Hotel Silken Puerta America
  • Hotel Puerta América Hotel
  • Hotel Puerta América Madrid
  • Hotel Puerta América Hotel Madrid
  • Silken Puerta America Madrid
  • Silken Puerta America
  • Hotel Puerta América Madrid
  • Puerta América Madrid
  • Puerta América
  • Hotel Puerta América Hotel
  • Hotel Puerta América Madrid

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Puerta América does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs EUR 26.00 per day. Extended parking costs EUR 26.00 per night.
  • Yes, there's a seasonal outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, there are 2 on-site restaurants. Nearby restaurants include Min (4-min walk), Rias Bajas (4-min walk) and Reblochón (4-min walk).
  • No, this hotel doesn't have a casino, but Casino de Madrid (7-min drive) and Casino Gran Via (7-min drive) are both nearby.
  • Hotel Puerta América has 2 bars, a nightclub and a seasonal outdoor pool, as well as a fitness centre and a garden.
8.6.Fabulous.
  • 2.0.Poor

    - Longest check in process I have ever experienced. - they advertise bright white rooms and then offered us a pitch-Black one instead - roomservice waiting time about an hour - roomservice brought dirty dishes! - glasses in room were chipped - stained carpets, dusty ceilings, odd „old cupboard“ smell

    Bob, 1 night romance trip, Oct 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Value for money. Briliant staff. Will stay there again next time I visit.

    1 night trip, Sep 19, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Hotel room was perfect and clean. Didn’t use the pool as we was out most of the days. Breakfast was pricey so decided to eat out. Staff was helpful even last minute decorated my room for my other half 30th. Also helped with the language barrier to order us food over the phone.

    3 night romance trip, Aug 21, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    Lovely hotel only a few minutes walk to the Metro to travel around Madrid. Staff very friendly and helpful, would recommend staying at this hotel if visiting Madrid and you didn’t want to stay in the center.

    4 night family trip, Aug 13, 2019

    Verified Expedia guest review

  • 8.0.Very good

    very nice hotel, good position

    1 night business trip, Aug 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything are fine ,staffs are friendly , room is well design and cleanliness is brilliant , breakfast is delicious , it is hard to fault this hotel .

    5 night romance trip, Aug 3, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Style without end

    Amazing designer room which was a little difficult to live with. The "ice" styling made difficult to see where the styling ended. That said - nice hotel for food, good bar and mostly friendly staff.

    Michael, 2 night business trip, May 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Always such a pleasure and experience. Fairly close to the city center and airport. No complaints:-)

    Lasse, 2 night romance trip, May 3, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Hmmm

    Nice modern hotel but the light switches were difficult to comprehend and the drainage in the shower was too slow to accommodate the waterfall shower so water ended up spreading into the rest of the bathroom. Also there’s nowhere to put your toiletries whilst you’re having a shower

    1 night business trip, Jan 14, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    High quality and interesting

    Great and very interesting hotel. Stayed on the 7th floor in a space station style room. Very clever concept. Restaurants and drinks were expensive, however the food was very good. Will definitely return.

    Matthew, 1 night romance trip, Nov 22, 2018

    Verified Hotels.com guest review

See all 283 reviews