Hotel Puerta América

Photo gallery for Hotel Puerta América

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
TV with digital channels

Overview of Hotel Puerta América

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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants, near Santiago Bernabeu Stadium

8.6/10 Fabulous

428 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is £82
Price available on 14/8/2022
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Prosperidad
  • Santiago Bernabeu Stadium - 27 min walk
  • El Retiro Park - 34 min walk
  • Las Ventas - 7 min drive
  • WiZink Center - 10 min drive
  • Gran Via Street - 15 min drive
  • Puerta de Alcala - 14 min drive
  • Prado Museum - 17 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 17 min drive
  • Puerta del Sol - 21 min drive
  • IFEMA - 14 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 11 min drive
  • Madrid Recoletos Station - 5 min drive
  • Madrid Chamartín Station - 7 min drive
  • Nuevos Ministerios Station - 30 min walk
  • Cartagena Station - 3 min walk
  • Prosperidad Station - 10 min walk
  • Avenida de America Station - 10 min walk

About this property

Hotel Puerta América

Hotel Puerta América puts you within a 15-minute drive of Santiago Bernabeu Stadium and features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Cartagena Station is 3 minutes away and Prosperidad Station is 10 minutes.


English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 315 rooms
  • Arranged over 12 floors


  • Check-in time from 2:00 PM until anytime
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • On-site self-parking (EUR 26.00 per day)
  • On-site extended parking (EUR 26.00 per night)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Childcare in room (surcharge)

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • Seasonal outdoor pool
  • Nightclub


  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk


  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.
Karrara Terrace – This fine-dining restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per night

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 11 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from October 27 2021 to December 31 2022 (dates subject to change):
  • One of the dining venues
  • Entertainment facilities
The following facilities are closed seasonally each year. They will be closed from 15 September to 18 June:
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60 per night


  • Self-parking costs EUR 26.00 per day
  • Extended parking costs EUR 26.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 7:00 PM
  • The seasonal pool is open from June 18 to September 15

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

3-night business trip
Verified guest review

10/10 Exceptional

1-night trip with friends
Verified guest review

4/10 Fair

Everything in the hotel was close but for the lobby bar which is totally inacceptable for a pseudo 5 star rating hotel. The only thing worth more than a star was thé design of the hôtel and rooms.
Martin, 3-night trip
Verified Ebookers guest review

10/10 Exceptional

Alvaro, 4-night trip
Verified guest review

10/10 Exceptional

best place to stay!
Mahan, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Disappointing stay
The room was on the 4th floor. The room was tired (sections of the cabinet missing) and if anything, poorly designed. There was no mirror in the bedroom, only in the bathroom. There were no plug sockets next to the bed. The bathroom is glass and so there is zero privacy (including on the toilet). The main issue however was that you could not turn on the bathroom light without turning all the lights in the room meaning you couldn’t go to the toilet in the light without switching on all the lights. For a hotel based entirely on design - I was expecting better! Also, €10 for two bottles of water!
Harriet, 2-night trip
Verified guest review

2/10 Poor

Worst experience i’ve ever had
Omar, 2-night business trip
Verified guest review

10/10 Exceptional

Great hotel with friendly staff.
Frank, 3-night trip
Verified Expedia guest review

4/10 Fair

1-night trip
Verified guest review

10/10 Exceptional

Victor, 2-night business trip
Verified guest review