My third stay at the Inter City and I’m truly sad to say it was unpleasant. A far cry from previous stays.
a. From being pointedly ignored at the bar, with a drunken guest belching over my wife. Other guests being served over us and a reluctant and snide apology when we complained;
b. The corridor in front of our room was dirty when we arrived with disused surgical plaster wraps and fluff on the carpet, when we arrived on Friday night and still there on Monday morning. We complained about this on Sunday and now in keeping with what seems to be the trend, nothing was done. I shall single out the young blonde receptionist who was markedly friendly, attentive and efficient. In contrast to some of her colleagues.
c. I cannot speak for other guests but the standard we had gotten used to and enjoyed on previous visits (2023/2024) was absent. Previously, we had greatly enjoyed the amenities and friendly staff. We shall not return and while the hotel may not miss our business, I guess we can exercise our right to enjoy two good services and courtesy, where we are spending our money.