Inn at Aberdeen, Valparaiso

My stay at the Inn at Aberdeen was very disappointing. Several amenities didn't work or function properly including the fireplace, the door lock leading outside (had to sleep with a chair and table against the door for security), the dishes and eating utensils were dirty, the bed was haphazardly made, the tub wasn't cleaned the next morning after I used it, and the linens were torn to the point that should have been readily noticeable by the staff. I could go on, but the theme should be clear from my prior comments.

So disappointed! Arrived on 12/24/14 and checked in, leaving immediately afterwards for our Christmas Eve celebration with family, returning to the property after midnight. We were tired! We turned down the bed to find blood stains on the sheets. It was too late to do anything about it, so we slept on top of the covers. Absolutely disgusting! We took photos of the stains and emailed them to the hotel owner. Two months later, Feb.18th, no response from them. I called to follow up today and spoke to the owner. He clearly didn't take ownership of the problem, saying "Oh yes, I forwarded your email to the front desk mgr. on duty that night". Is that how they handle complaints? I ask for nothing, but a simple apology and a “we’ll look into it” would help. I own businesses and if I receive a complaint about my business, I personally handle it. I don't pass it along. His tone was dismissive. He actually questioned the “freshness” of the blood. It's unfortunate really. The place is beautiful, tastefully decorated with nice little touches and amenities. Mr. J, take a lesson in customer service. It will go far in customer retention.

We had just a short getaway and was very disappointed when we returned from a day of biking and at the beach that our room was never refreshed. Unmade bed, dirty towels and dishes...

My son had a baseball tourney at Valpo and we needed a one night stay. This B&B was about the same price as the local hotels so we took a chance. It was my son's first B&B experience and he loved it. Breakfast was good but not great. Service was very good and friendly. The furniture could use a reupholster here and there or the owners may want to do some additional antique shopping. Overall better than a hotel but average as a B&B.

I stayed at this Inn for 7 nights and I felt at home directly when I arrived. My room was upstairs and was spacious. It was little outdated but this comes with the venue I suppose. Breakfast in the morning was good with a yoghurt to begin with or some fruit followed by a hot breakfast dish. Being a healthy European these were sometimes too rich for me but they were made with passion by Bill. Complimentary tea, coffee and soda drinks are great if you hang around at the hotel. Could also use the community pool with the kids which was great.