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Hotel Santana

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Garden
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
In-room safe, desk, free WiFi, wheelchair access

Overview of Hotel Santana

Hotel Santana

4.0 star property
4-star hotel with spa, near Bugibba Square

7.4/10 Good

817 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is £35
Price available on 11/12/2022
Map
Triq il Maskli, Qawra, St. Paul's Bay, Malta, SPB1482

Room options

About this area

What's nearby

  • Heart of St. Paul's Bay
  • Malta Experience - 34 min drive

Getting around

  • Luqa (MLA-Malta Intl.) - 38 min drive

Restaurants

  • Red Lion - 2 min walk
  • InCognito Bar & Restaurant - 3 min walk
  • Koffee - 3 min walk
  • Carvv - 4 min walk
  • I Cannoli - 5 min walk

About this property

Hotel Santana

Take in the views from the rooftop terrace when you stay at Hotel Santana. You can visit the spa to indulge in hot stone massages, body wraps or manicures and pedicures, and Mediterranean cuisine is served at The Moire, which is open for breakfast and dinner. Other features of this upmarket hotel include an indoor pool, a poolside bar and a fitness centre. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

All-inclusive room rates at Hotel Santana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Hungarian, Italian, Lithuanian, Maltese, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of COVID-19 Protocols (Malta)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 252 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Free off-site parking nearby

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Beach nearby
  • Boat tours nearby
  • Scuba-diving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Hungarian
  • Italian
  • Lithuanian
  • Maltese
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Electric kettle

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Hotel Santana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Indigo Wellness Centre has 1 treatment room. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a spa tub.

Dining

The Moire – This buffet restaurant specialises in Mediterranean cuisine and serves breakfast and dinner.
Castagna – This coffee shop serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Malta Eco-Certified, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Destination fee: EUR 0.50 per person, per night

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 August to 31 August:
  • One of the swimming pools

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • The outdoor pool opens for the season in May
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Protocols (Malta) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Hotel Santana
Hotel Santana St. Paul's Bay
Santana Hotel
Santana St. Paul's Bay
Hotel Santana Hotel
Hotel Santana St. Paul's Bay
Hotel Santana Hotel St. Paul's Bay

Frequently asked questions

Does Hotel Santana offer free cancellation for a full refund?
Yes, Hotel Santana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Santana?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Santana on 11 Dec 2022 start from £35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Santana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Santana?
Yes, there's an indoor pool, a seasonal outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Hotel Santana?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Santana?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Santana?
You can check in starting at 2 PM. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at Hotel Santana?
No, this hotel doesn't have a casino, but Oracle Casino (5-min walk) and Dragonara Casino (20-min drive) are both nearby.
What is there to do at Hotel Santana and nearby?
Have fun with nearby activities such as boat tours, scuba-diving and waterskiing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel Santana also has a seasonal outdoor pool and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Hotel Santana?
Yes, The Moire offers Mediterranean cuisine. Nearby restaurants include Carvv (4-min walk), I Cannoli (5-min walk) and Garam Masalaa (5-min walk).
What's the area around Hotel Santana like?
Hotel Santana is located near Bugibba Beach, only a short 3-minute walk from The Malta Classic Car Collection and 2 minutes' walk from Red Lion. Travellers say that this hotel is in a good location.

Overall score and ratings

7.4

Good

7.7/10

Cleanliness

7.9/10

Staff & service

7.5/10

Amenities

7.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Malta connection
Arrived a little early as we were leaving from another hotel in a different part of Malta before arriving at the Santana, we were impressed with the outside appearance of the hotel until we tried to mount the stairs in the pouring rain, my husbands on crutches and although there is a ramp it was to steep and slick with the rain for him to use safely, after 5mins of struggling up the steps with 2 suitcases and helping my husband being watched by a staff member (no offer of help) I booked us in, as early was told we could put our luggage in storage and our room would be ready at 2pm, okay went into a lounge area for the football asked for keys at 2.15 not ready, seems a balcony had to be re-cleaned due to the rain!!, around 20mins later the receptionist arrived with keys, ground floor room lots of space, clean, tidy and disabled friendly, lifts to restaurant and indoor pool, buffet breakfast, plenty of and good selection, dining area better quality than others in the area, check out quick and easy and as going to a further hotel we were allowed to store luggage and watch the football, overall as this was a single nights stay we would book again for a longer period
christine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Whenever I visit Malta this is the only hotel I ever book. Over the years there have been many enhancements to the property and the Santana just keeps getting better and better. Staff are always friendly and the hotel is situated in the perfect spot to get to anywhere on the island with the bus station very close by. Last visit I got upgraded to an executive suite, so thank you Santana! :) Only one slight niggle, the linen and towels are the next thing to upgrade, they’re all a bit thin and worn. But overall, a brilliant place to stay.
Jan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It was amazing there is nothing wrong everything was perfect
Andrew, 1-night trip
Verified Expedia guest review

8/10 Very good

Colin James, 7-night romance trip
Verified Expedia guest review

6/10 Good

We stay often here
There was an issue on check out - reception team hassled me for a payment (which had been paid). I showed receipt and then emailed it to them. Their admin issue was not mine to sort. We had an unexpected knock on our door at 0200hrs. There should be tighter security on who they let into the hotel. We were two females and the man wanted to join us in our room! We were shocked as he had clearly followed us. Reception team were not interested in this report. We stay often here and this was the first poor service we have had
Kerry, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Sandra, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Kerry, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We had a lovely stay at Hotel Santana nice friendly staff very clean hotel lovely breakfast lovely indoor and outdoor pool
Brigid Ann, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Roberto, 2-night trip
Verified Hotels.com guest review

6/10 Good

Jessica, 3-night trip
Verified Expedia guest review