This all-inclusive hotel is fabulous for families, not ideal for adults or a romantic get-away. Rooms are very spacious, well-equipped and nicely decorated. Service was very friendly. The location is very good for walking to the Masapalomas Dunes and Yumbo Shopping Centre.
The food was decent and there was quite a good selection, though not always served hot. The shower had very low water pressure and changed from very hot to cold but maybe because my room was on the 5th floor (that's one way to conserve water!) There were so many families and noisy children running around the dining room that it was difficult to have a conversation. At the pool, it was impossible to find an empty chaise unless you left towels there early in the morning.
Our biggest complaint were the unexpected extra charges. Never in our very well-travelled lives, have we been asked to pay for the use of the room safe - 2 EUR per day. The coffee in the dining room was undrinkable, whichever one you chose in the machine, and for "real" coffee at the bar, there was a charge. (So instead we went to cafes outside the resort). The mixed cocktails were ridiculously sweet and also undrinkable. Wines on tap were not good and all other drinks were considered premium, including cava, for an extra cost.
Overall, I recommend it for families with young kids. They will love the kids' club, pools, playground and shows in the evenings.