London Heathrow Marriott Hotel, Hayes

stay with my 4 years old daughter for one night between flights. chose this o hotel for my experience with other Marriott properties over the years. the location and distance from the airport is ok, check in was fine, once we got into the room I right away wanted to order some room service so we can go to sleep after long flight and before another long one early next morning. the menu was dirty and stained, my call went unanswered for very long time and all other attempts to call the hotel operator or room service again met with a busy line, eventually I had to take my daughter and go down to the lobby to place the order in the front desk, the order arrived in decent time, her order of kids chicken dippers arrived as Fish fingers !! which she doesn't eat, I couldn't torture her with another trip to the lobby and no follow up call never bade to our room, she end up eating her French fries with ice cream for dinner. NOT VERY CONVENIENT for hotel that should be all about convenient. Other then that the room was fine and clean, bed comfortable, minibar was empty for some reason??, over all I expected much better.

Average hotel close to airport

This is an hotel which serves its purpose. It is large, modern, clean, efficient but totally devoid of character. We needed somewhere to lay our heads before an early morning flight. We got this. There is nothing to complain about at this hotel (apart from their capacity to charge) but nothing to recommend it either. You get what it says on the tin - an airport hotel

Had a brilliant time, everyone was grateful for the selection of this hotel, the pool and sauna clinched the deal. Walking distance form a bowling alley, Starbucks on site and excellent road links to other areas.

A problem with the room service food. Also it looked like no one vacuumed under the beds for quite a while. Please remember that what may look clean is not necessarily hygienic.