Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Riu Yucatan All Inclusive

Playacar beachfront property with 4 restaurants, spa

  • Free buffet breakfast, free WiFi and free parking

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1 / 65Riu Yucatan All Inclusive
Avenida Xaman-ha, Manzana 3, Lote 1, Playa del Carmen, 77710, QROO, Mexico
8.0.Very good.
  • Highly recommend. The place is beautiful and food delicious

    Aug 24, 2021

  • The hotel was very outdated. Room smells like moisture and the bed was very uncomfortable…

    Aug 16, 2021

See all 346 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Quiet
Shopping
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 507 guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • Free cots/infant beds
  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Playacar
  • Plaza Paraiso - 30-minute walk
  • Paseo del Carmen - 30-minute walk
  • Quinta Avenida - 32-minute walk
  • Playa del Carmen Maritime Terminal - 33-minute walk
  • Playa del Carmen Main Beach - 33-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double Room, Balcony (U)
  • Suite (U)
  • Standard Double Room, Balcony (M)
  • Standard Double Room, Balcony (L)
  • Standard Double Room, Balcony (E)
  • Double Room (B2C-US)
  • Suite (B2C-US)
  • Suite (M)
  • Junior Suite (L)
  • Suite (B2C CAN)
  • Double Room (B2C CAN)

What’s around

Landmarks

  • In Playacar
  • Plaza Paraiso - 30-minute walk
  • Paseo del Carmen - 30-minute walk
  • Quinta Avenida - 32-minute walk
  • Playa del Carmen Maritime Terminal - 33-minute walk
  • Playa del Carmen Main Beach - 33-minute walk
  • Playacar Golf Club - 34-minute walk
  • Yucatek Divers - 36-minute walk
  • 3D Museum of Wonders - 39-minute walk
  • Central Square - 40-minute walk
  • Nuestra Senora del Carmen Catholic Church - 42-minute walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 55-min drive
map
See on map
Avenida Xaman-ha, Manzana 3, Lote 1, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 507 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 4-12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 4 restaurants
  • 5 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Windsurfing on site
  • Golfing nearby
  • Waterskiing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 12
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Balcony

Freshen up

  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)
  • In-room spirit dispensers

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkelling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • On-site entertainment and activities

Not included
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkelling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna.

The spa is open daily.

Dining

La Hacienda – This buffet restaurant serves breakfast, lunch and dinner.

Shanghai – This buffet restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Sicilia – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

La Margarita – This steakhouse is located by the pool. Reservations are required. Open daily.

Cancun – On-site lobby lounge. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Fitness classes on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Waterskiing nearby

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or checkout:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

  • Riu Yucatan All Inclusive Playa del Carmen
  • Riu Yucatan Playacar Hotel Playa Del Carmen
  • Rui Yucatan
  • Riu Yucatan All Inclusive All-inclusive property
  • Riu Yucatan Inclusive inclusi
  • Riu Yucatan Inclusive Carmen
  • Riu Yucatan All Inclusive Playa del Carmen
  • Riu Yucatan All Inclusive All-inclusive property
  • Riu Yucatan All Inclusive
  • Riu Yucatan Playa del Carmen
  • Riu Yucatan
  • Riu Yucatan All Inclusive All-inclusive property
  • Riu Yucatan Inclusive inclusi
  • Riu Yucatan Inclusive Carmen
  • Riu Yucatan All Inclusive Playa del Carmen
  • Riu Yucatan All Inclusive All-inclusive property

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Riu Yucatan All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 4:00 PM - anytime. Check-out time is 11:00 AM.
  • Yes, there are 4 on-site restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include Lara & Luca (2 mi), Las Quekas (2.1 mi) and El Gran Taco (2.2 mi).
  • Have fun with on-site activities such as kayaking, sailing and windsurfing. Additional recreation on-site includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Riu Yucatan All Inclusive also has 5 bars, a water slide and a sauna, as well as a health club and a garden.
8.0.Very good.
  • 6.0.Good

    Ocean front

    4 night family trip, Jul 15, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Some good and bad

    Like every hotel there is good and bad. The room was generally clean but the drawers had brown dirt in most of them and the shower did not drain properly. There is also a liquor dispenser advertised and it was empty. The air conditioning also does not work well. It was very very hot and would not cool down. We notified the front desk and they said they will send someone.45 minutes later no one came so we called the desk from the room and they said someone was coming. Another 45 minutes later no one came so I went back to the front desk and was given a new room. The AC was working much better but did not reach the temperature it was set on the entire time. The covid testing is EXTREMELY disorganized. We followed the instructions and never received an appointment. We were told be patient but it was getting too close to our departure to be patient. After asking the front desk many times we were told to show up in a room and I joined an hour long line of people among them all but one had received no appointment time. During these times this causes a lot of stress on vacation. The staff were hot or miss. They were very friendly or rude. The activities staff are great. The food is hit or miss. The steakhouse and asian restaurant are terrible. The others are decent. Mexican restaurant is the best. The beach is nice but you get hassled a lot by people trying to sell activities, hats and drugs.Drinks were great! Bar service was also very quick and they don’t use cheap alcohol.

    4 night trip with friends, Jul 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Loved my stay at Riu Yucatan, the hotel is clean and well maintained, there are always a few details that could be improved but overall the resort is a great choice for a vacation in the Playacar area. Without a doubt the staff at the Riu Yucatan is one of its more valuable assets, everybody who works there makes their best to make guests feel welcome and their service is excellent. Food was good, and the resort has a variety of restaurants for dinner. I definitely recommend this resort and will gladly go back in future travels to the region.

    6 night trip, Jul 9, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Very dissapointed with RIU. I had always heard how RIU hotels are the best and what not and our RIU Yucatan experience was horrible. Would never recommend this place to anyone. Here are the cons and pros: Cons: Where do I start? - A/C was horrible. Did not cool the room. Not even at night time. It was absolutely impossible to be in the room from 3-6 pm because of how hot it would get in there. Told the staff about the problem said they would send a tech and he/she never showed up. -Cleaning service was horrible. Noticed a couple of times that the sheets were not changed and when they were some of the new sheets were stained. Nasty! -DO NOT BOOK A KING BED. They do not have king beds. All they do is put two full beds together. Ridiculous. -Entrance door to the room had a very poor seal. Light would come in through it, would not lock correctly without an extra push, and you can hear everything going on in the hallways. Luckily we were on the third floor. Which reminds me of my next con... -NO ELEVATORS. - Facility is outdated, needs some paint and renovations. Pros: -Good options of food throughout the day. From grilled food in the pool side to nice steakhouse dinner. Breakfast buffet is the same thing every day though. -Good entertainment and activities throughout the day. -lots of bars to make you forget all the cons of this hotel. -Beach is kept clean, lots of place to relax. Overall I'd give it two stars. Not recommended. Never staying here again.

    7 night romance trip, Jul 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We had a blast !!

    5 night family trip, Jul 7, 2021

    Verified Expedia guest review

  • 4.0.Fair

    the room had many insects

    8 night family trip, Jul 7, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Nice location. Poor service. Employees seem annoyed. Bacon at breakfast buffet LOOKS delicious, but is hard, chewy and tough. How do you mess up bacon?! Seems like they microwave it.

    7 night family trip, Jul 7, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Our experience at Riu Yucatan was excellent. The shows, the beach, the courteous staff, and the included restaurants were all top quality. The room could have been better with larger beds and a bathroom door to offer privacy.

    8 night family trip, Jul 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Always enjoyed our stay at any RIU resort’s. Excellent service and good food!

    5 night family trip, Jul 5, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Need better Staff Members

    5 night trip with friends, Jul 5, 2021

    Verified Orbitz guest review

See all 346 reviews