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Vila Galé Santa Cruz

Photo gallery for Vila Galé Santa Cruz

Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
View from room

Overview of Vila Galé Santa Cruz

Vila Galé Santa Cruz

4-star property
4-star hotel in Santa Cruz with 2 restaurants and spa

8.8/10 Fabulous

290 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is £91
Price available on 31/1/2023
Map
Rua de Sao Fernando, 5, Santa Cruz, 9100-157

Room options

About this area

What's nearby

  • In Santa Cruz

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 7 min drive

Restaurants

  • Los Nietos - 2 min walk
  • Bilheteira - 2 min walk
  • Bom Jesus - 2 min walk
  • Taberna do Petisco - 3 min walk
  • DO DIA PARA A NOITE - 3 min walk

About this property

Vila Galé Santa Cruz

A great choice for a stay in Santa Cruz, Vila Galé Santa Cruz features a free kids' club, and puts you only 2.7 mi (4.4 km) from the airport. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with hot stone massages or body treatments. Other highlights at this upmarket hotel include 2 bars/lounges, an indoor pool and an outdoor pool. Fellow travellers like the pool and helpful staff.

All-inclusive

All-inclusive room rates at Vila Galé Santa Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 262 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 7.50 per day)
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Free children's club
  • Playground
  • Babysitting (surcharge)

What to do

  • Fitness classes
  • Shopping
  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (9576 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • In-room accessibility (selected rooms)

Languages

  • English
  • French
  • German
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Vila Galé Santa Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and body treatments. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

Dining

Versatil – On-site restaurant.
Inevitavel – This restaurant specialises in Italian cuisine.
Soul and Blues – On-site bar.
Euforia – On-site bar.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 5 nights
  • Destination fee: EUR 2 per person, per night. This fee does not apply to children under 12 years of age.

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Self-parking costs EUR 7.50 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Galé Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does Vila Galé Santa Cruz offer free cancellation for a full refund?
Yes, Vila Galé Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Vila Galé Santa Cruz?
As of 29 Jan 2023, prices found for a 1-night stay for 2 adults at Vila Galé Santa Cruz on 31 Jan 2023 start from £91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Vila Galé Santa Cruz?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Vila Galé Santa Cruz?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Vila Galé Santa Cruz?
Sorry, pets aren't allowed.
Is parking offered on site at Vila Galé Santa Cruz?
Yes. Self-parking costs EUR 7.50 per day.
What are the check-in and check-out times at Vila Galé Santa Cruz?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Vila Galé Santa Cruz?
No, this hotel doesn't have a casino, but Madeira Casino (26-min drive) is nearby.
What is there to do at Vila Galé Santa Cruz and nearby?
Have fun with activities such as hiking, parasailing and scuba-diving, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and soothe your senses in the hot tub. Vila Galé Santa Cruz also has 2 bars, an outdoor pool and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Vila Galé Santa Cruz?
Yes, there are 2 on-site restaurants, featuring Italian cuisine. Nearby restaurants include O Professor (3-min walk), Só Espeto (2.4 mi) and Franco Wine Bar Restaurante (2.6 mi).
Does Vila Galé Santa Cruz have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Vila Galé Santa Cruz like?
Vila Galé Santa Cruz is in Santa Cruz, a short 2-minute walk from Palmeiras Beach.

Reviews

8.8

Fabulous

9.3/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Felisberto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Malgorzata, 1-night trip
Verified Hotels.com guest review

6/10 Good

We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.
Daniel, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,
Stephen, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.
Marrla, 4-night family trip
Verified Expedia guest review

6/10 Good

There was no room cleaning until we asked them to even then did not do a proper job cleaning .There was no kettle in the room so I asked the room cleaning lady she said No they do not provide in room. I asked in reception the Lady Chris gave me one straightaway. We booked half board the evening meal would not give us water unless we paid we have had HB before that included soft drinks water and tea/coffee very disappointed buffet choice was not great. They told us we must buy a cap when using the swimming pool which I think is unfair they should provide them as I have never come across paying for a swimming cap for men and women its their rules they should provide. The spa facilities have communication problem different staff tells you different things ie booking sauna steam room Jacuzzi towels etc just annoying really. The reception area is just dead and gloomy they put out some kind of refreshing drink there which always looks dirty and staled seem like its been there for days. The shuttle service was good . The staff at check in reception desk need to be more friendly approachable rather than being serious and finish with you as quick as possible. I must say the young Lady at the reception desk who works nights only 19 or 20 years of age was absolutely fantastic always listened helpful very professional she is 10 out of 10 she should be given a medal wishing her all the best in her very bright future she truly deserve. All in all it was ok not great but yeah thanks
Idriss, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful!
Christina, 1-night trip
Verified Expedia guest review

8/10 Very good

Stayed bed and breakfast. Good breakfast, something for everyone. Rooms are clean and comfortable. Tea and coffee making facilities would be a nice touch.
Karen, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Nice Hotel on the beach with great places to walk. Lots of restaurants at walking distance. We would have liked to have a mini-fridge in the room. Super fast internet! (90mb )
Martin, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel in a stunning location
Gary, 4-night family trip
Verified Expedia guest review