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BlueBay Grand Esmeralda All Inclusive

4.0 star property
All-inclusive beachfront property with pool bar, near El Camaleón Mayakoba Golf Course

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BlueBay Grand Esmeralda All Inclusive

Photo gallery for BlueBay Grand Esmeralda All Inclusive

Kayaking
2 outdoor pools, pool loungers
4 bars/lounges, poolside bar
Deluxe Room, Garden View | Free minibar, in-room safe, blackout curtains, iron/ironing board
5 restaurants, breakfast served

Overview of BlueBay Grand Esmeralda All Inclusive

6.6 out of 10 Good
6.6/10 Good

Property highlights

  • Free breakfast
  • Spa
  • Pet-friendly
  • Free parking
  • Free WiFi
Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Beach sunloungers
  • Beach towels
  • Children's pool
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About this area

What's nearby

  • On the beach
  • Tres Rios Ecopark - 7 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 9 min drive
  • Maroma Beach - 17 min drive
  • Quinta Avenida - 12 min drive
  • Mamitas Beach - 24 min drive
  • Playa del Carmen Main Beach - 24 min drive
  • Central Square - 14 min drive
  • Playa del Carmen Maritime Terminal - 16 min drive
  • Playacar Golf Club - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.4 miles/23.1 km

Restaurants

  • El Charro - 8 min drive
  • Black & White - 1 min walk
  • Jaal-Ha - 8 min walk
  • Beach Bar - 6 min walk
  • Festival - 1 min walk
Map

About this property

BlueBay Grand Esmeralda All Inclusive

At BlueBay Grand Esmeralda All Inclusive, you can spend time at the beach relaxing on a sunlounger, plus you'll be within a 15-minute drive of Quinta Avenida. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 5 restaurants, and the 4 bars/lounges are great places to grab a cold drink. Other features of this upmarket property include a free kid's club, a poolside bar and a fitness centre. Fellow travellers say good things about the pool and overall property condition.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 125 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 979 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM until 1:00 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs only, 2 total, up to 22 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Windsurfing
  • Shopping
  • Pool table
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Pool loungers

Facilities

  • 8 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Spa services
  • Hot tub
  • Outdoor tennis court
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 59 per stay
  • Pets are allowed for an extra charge of USD 35 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Enhanced food service safety measures are in place.

On-site PCR COVID-19 testing is available for a USD 125 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.

Also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Does BlueBay Grand Esmeralda All Inclusive offer free cancellation for a full refund?
Yes, BlueBay Grand Esmeralda All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at BlueBay Grand Esmeralda All Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at BlueBay Grand Esmeralda All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at BlueBay Grand Esmeralda All Inclusive?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 22 lb per pet. There's a charge of USD 35 per pet, per night, and there's also a deposit of USD 59 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at BlueBay Grand Esmeralda All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at BlueBay Grand Esmeralda All Inclusive?
You can check in from 3 PM - 1:00 AM. Check-out time is noon.
Is there an on-site casino at BlueBay Grand Esmeralda All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.
What is there to do at BlueBay Grand Esmeralda All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , volleyball and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 4 bars. BlueBay Grand Esmeralda All Inclusive also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near BlueBay Grand Esmeralda All Inclusive?
Yes, there are 5 on-site restaurants.
Does BlueBay Grand Esmeralda All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.

Reviews

6.6

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Good

Falta de mantenimiento
Muchas cucarachas.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The trip was outstanding. The resort was clean and the staff friendly and helpful.
Michael, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Krissia, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Not bad
Where should I start. My honest review. I stayed 5 days/4 night at Blue Bay and it was ok. The property is very nice, clean area and beautiful pool. If you are a beach lover this is not the resort for you. Before arriving I was dreaming about laying down on the beach and getting a beautiful suntan, but unfortunately it was not the case lots of seaweed and it smelled awful. The restaurants i don’t have any complaints the French, the Italian, seafood and buffet all of them were amazing. Customer service: NOT so good. If you don’t tip don’t expect a hello or a good bye or even getting help to get a table. The golf cars: the hotel is so big that if you don’t get a golf car to move a round be ready to sweat everything is far. The entertainment is great, the day activities and also the entertainment at night. I loved the bar by the pool it was amazing. The rooms: unfortunately my room didn’t have a great air conditioning, I had to call and it was fixed the second day. On my third day we were getting a bad smell from the shower it smelled like dead fish. Overall not so bad. My recommendation is to trained all the employees how to treat the tourist.
4-night family trip
Verified Hotels.com guest review

4/10 Fair

The 's: nice gardens/staff keeps the grounds very clean. The -'s (a bunch): We upgraded our room to a pool access room which was a very nice room. First were told there was a 'mini bar' re-stocked daily. Not sure what that means in Mex but our 'min bar' had a sodas and water. Found out our sliding door was broken so no lock! Had to use an umbrella we found to wedge the door at night/when we were not there. FOOD is so limited here! Restaurants were closed or you have to reserve 24 hours in advance. Buffet's were ok BUT they are obviously going for the cheapest foods: breads/eggs/beans/rice etc. STAFF: most were ok but didn't feel we were guests more of a nuisance. HEAT: prepare to be boiling hot as NONE of the offices/rest have AC. Fans are broken/missing so even at 7 a,m breakfast it's HOT. BEACH: if you notice there are no pictures of the water from their beach for a reason: there are abandoned piers jetting out from the beach and these ugly black water breaks out in the ocean. Not pretty at all. During our stay there was a Sargussum outbreak that prevents you from even entering the ocean which is beyond the hotels control but they leave piles of it on the beach and the smells are not pleasant. POOLS: are scrubbed daily (plus) but if you need a towel prepare to be there at 7 am because after 10ish there are no more towels. BARS: the columbios (swing) bar is cool but not many spaces to sit; drinks are served in plastic reusable cups. Won't be back!!
Juan, 4-night romance trip
Verified Expedia guest review

2/10 Poor

The blue bay gave me the wrong luggage that looks similar to mine when I went in the cab to inbound to airport. The transporter was supposed to bring it to me at the airport but no one came and when I called the hotel, they are not able to locate my luggage. They are not organized and I think you just have to be careful with belongings.
Koreen Vanessa, 4-night family trip
Verified Expedia guest review

8/10 Very good

Ana M, 5-night trip
Verified Expedia guest review

2/10 Poor

DO NOT GO! BROKEN TILE AS SOON AS YOU ENTER THE PROPERTY. STAFF DOESNT GREET YOU IN THE FRONT TO HELP WITH LUGGAGE UNTIL I WALKED UP THE STAIRS WITH IT MYSELF. THE ROOMS WERE FILTHY AND HAD ROACHES AND ANTS CRAWLING ALL OVER. BROKEN AIR CONDITIONING IN ROOMS, DINING AREAS, AND LOBBY. HAD TO FIGHT FOR 3 ROOM CHANGES. MAINTAINENCE WAS CALLED TO FIX THE AC IN THE 2ND ROOM WHEN HE TOLD ME THAT HALF OF THE RESORT DOESNT HAVE AIR CONDITIONING. THE BEACH WASNT EVEN ENJOYABLE BECAUSE OF ALL THE SEAWEED PILES THEY HAD LINED UP ALONG THE SHORE OF THE BEACH. & THE SECOND POOL THEY DIDNT BOTHER TO CLEAN OR OFFER DRINKS. ON TOP OF THAT, THE STAFF WAS UNFRIENDLY AND THE FOOD WAS BELOW AVERAGE. I REGRET STAYING HERE. I WILL NEVER COME BACK TO THIS DIRTY, BROKEN, POOR MANAGEMENT, LOW MAINTAINENCE RESORT. SAVE YOUR MONEY! HAD I READ THE REVIEWS BEFORE I BOOKED, I WOULDNT HAVE SO MUCH REGRET. DONT BELIEVE THE EXCELLENT REVIEWS. THEY ARE LYING. WE TALKED TO MANY OTHER GUESTS THERE WHO ALSO HAD THE SAME EXPERIENCES WHO WERE EXTREMELY UNHAPPY. ITS EVEN A HEALTH HAZARD TO SERVE HOT FOOD IN NO AC DINING AREA. PEOPLE COULD STROKE OUT! INCLUDING STAFF. IT WILL BE A LONG TIME BEFORE I VISIT MEXICO THANKS TO THEM.
Sharita, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

This was my second year vacationing at this resort. I enjoyed each visit The only problem I have is : you can only make dinner reservations the day before . So your day of arrival is out . I tried to email the resort 2 days before my arrival to make reservations. They would not allow it until you check in . This should not be if your room is already paid for , at least allow people to reserve by email for there arrival day . Please revise that rule .
Skeitha Nikko, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was wonderful except their was no air condition in 2 of the restaurants we ate at it was so hot you lost you appetite need to put windows that can be opened since they haven't fixed the air in a few years but other than that it was 😃👍
Tina, 7-night romance trip
Verified Expedia guest review