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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Fairmont Mayakoba

5-star5 stars
Great for familiesThis property has good facilities for families.
Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, QROO, 77710, Mexico

Upmarket beachfront resort with golf course, near El Camaleon Mayakoba Golf Course
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 5,897 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Vibe
Awesome vibe
Service
Fantastic service
Breakfast
Tasty breakfast
Value
Fairly good value for money

Fairmont Mayakoba

from £170
  • Fairmont Room, 1 King Bed, Non Smoking, Garden View
  • Fairmont Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View
  • Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita Signature, Room, 1 King Bed, Non Smoking, Canal View
  • Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View
  • Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View
  • Beach Area Casita Room, 1 King Bed, Canal View
  • Bambu Suite, 1 King Bed, Private Pool, Resort View
  • Coral Suite, 1 King Bed, Private Pool, Canal View
  • Tortuga Presidential Suite, 1 King Bed, Private Pool, Canal View
  • El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View
  • Beach Area Casita Room 2 Queen Beds, Canal View
  • Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View
  • Fairmont Room, 1 King Bed, View
  • Fairmont Room, 2 Queen Beds, View
  • Casita Signature, Suite, 2 Queen Beds
  • Casita, 2 Queen Beds, Beachfront
  • Casita Suite, 1 King Bed, Beachfront
  • Premium Suite, 1 King Bed, Beachfront

What’s around Fairmont Mayakoba

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course (14-minute walk)
  • Grand Coral Golf Riviera Maya - 3 mi / 4.8 km
  • Tres Rios Ecopark - 3.4 mi / 5.5 km
  • Maroma Beach - 6.3 mi / 10.2 km
  • Quinta Avenida - 6.7 mi / 10.7 km
  • Mamitas Beach Club - 7.3 mi / 11.8 km
  • Playa del Carmen Main Beach - 7.4 mi / 12 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 40-min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) 107-min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 401 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • Up to 25 lb

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

Payment types at the property

  • Cash

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Full breakfast daily (surcharge)
  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golf driving range on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 40000
  • Conference space size (meters) - 3716
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Dutch
  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Pay films
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • Room service during certain hours (limited menu)

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled spirits
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Gratuities
  • Taxes

Spa

Willow Stream Spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Las Brisas Restaurant – This beachfront restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

El Puerto – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

La Laguna Grill and Bar – This poolside restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Cafe Maya – This poolside café serves lunch and dinner. Open daily.

Fairmont Mayakoba’s small print

Also known as

  • Fairmont Mayakoba Hotel Playa del Carmen
  • Fairmont Mayakoba l Carmen
  • Fairmont Mayakoba Resort
  • Fairmont Mayakoba Playa del Carmen
  • Fairmont Mayakoba Resort Playa del Carmen
  • Fairmont Mayakoba Resort Playa del Carmen
  • Fairmont Mayakoba Hotel
  • Fairmont Mayakoba Playa del Carmen
  • Fairmont Mayakoba
  • Playa Del Carmen Fairmont
  • Fairmont Playa Del Carmen
  • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Fairmont Hotel Playa Del Carmen
  • Fairmont Mayakoba Resort Playa del Carmen

Policies

Guests traveling with pets must contact the resort after booking via this Web site and before arrival. The resort will send a confirmation.
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.02 per accommodation, per night
  • Sanitation services: USD 1.40 per night
  • Resort fee: USD 25.00 per person, per night

Resort fee inclusions:

  • Pool access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Internet access (may be limited)
  • Concierge/Valet service
  • Parking
  • Housekeeping
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Rollaway beds are available for USD 55.0 per night

Breakfast costs between USD 25 and USD 32 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 25 per pet, per night

Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 478 reviews

Exceptional 10.0
Worth every penny 😎👌
A+ Hospitality, great service, amazing location
Justin, us4 night trip
Exceptional 10.0
Second to none
Staff and service were amazing. Extremely hospitable. One pool was closed due to construction but there were others that it wasn’t a problem. You should be on the beach anyways which I should mention was beautiful and clean as well. The seaweed that washed ashore was kept under control everyday/all day for the entire stay. You won’t regret this place
us3 night trip
Fair 4.0
Would not return
This place was such a let down. We ran into so many issues like the room service attendant leaving our door open by accident as we were out and about. No telling who could have entered our room with all of our belongings. The mini fridge didnt work so it was all room temp. They tried to give us a bag of cold mini bar items the last but not to fix the fridge. A cold sack of stuff would have been warm in 15 mins! We found bandaids in the hall and laced around pools that stayed there the whole 3 days we were there. The whole place is false advertised as crystal clear water ways and gorgeous beach. The water looked like you were begging to contract a flesh eating bacteria. It was still and think mucky green water. The beach was even worse with seaweed that I wouldnt even let my kids get in the water. They literally had men with shovels trying to help. A resort that prides themselves so high should not have men with shovels, they should get machines and tractors to try and help. (Even our cheaper hotel in cancun had that) they should also update their description online that the pretty blue water IS not there. The first morning for breakfast we were rudely ignored by the hostess. There were not very many amenities so for 3 days we basically ate, swam and went to an arcade room. My husband and I were extremely disappointed to have wasted 3 days of our vacation here. I would never hold this stay up to our other Fairmont experiences and I would highly suggest staying elsewhere.
us3 night family trip
Exceptional 10.0
Great resort!!
Increidble! Food is the only improvement area
Jose Daniel, mxOther trip
Exceptional 10.0
Can’t wait to go again!
Beautiful property, very private, did not feel crowded, excellent service, we loved our butler David absolutely no complaints. Can’t wait to go again!
Amy, usFamily trip

Fairmont Mayakoba

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