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ITZA Hotel Boutique Internacional

4.0 star property
Cuenca hotel with 2 restaurants

Choose dates to view prices

Experience the vibrant city of Cuenca from ITZA Hotel Boutique Internacional, where modern luxury meets warm hospitality. Savor a free cooked-to-order breakfast, unwind with dry cleaning/laundry services and multilingual staff assistance, or take in the views on the charming terrace.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Free Wi-Fi
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Free food/drink shopping service
  • Communal living room
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
  • Free food shopping service
The current price is £119
2 Aug - 3 Aug

Why we love this property

Culinary wonderland
Savour local and global cuisine at two restaurants. Enjoy complimentary made-to-order breakfast, in-room champagne, and exclusive chef service.
Luxury sleep experience
Slip into plush dressing gowns after rainfall showers in uniquely decorated rooms. Premium bedding and Select Comfort mattresses ensure dreamy slumber.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Suite, 1 King Bed, Balcony

A bedroom with a large bed, a chandelier, curtains, a chair, and a television.

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite

A spacious bedroom with a large bed, a green sofa, a small table, and a chandelier.

Presidential Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, Balcony

A hotel room with a large bed, two bedside tables, a chair, and a chandelier.

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Balcony

A hotel room with two beds, a chandelier, and a large window with curtains.

Deluxe Twin Room, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, No Windows

A hotel room with a chandelier, a bed, a nightstand, and a wall-mounted artwork.

Deluxe Twin Room, No Windows

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, No Windows

A bedroom with a tufted headboard, a bed with white linens, a bedside table with a lamp, a nightstand with a phone, and a wardrobe.

Deluxe Room, No Windows

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed, City View

A luxurious bedroom with a large tufted headboard, a chandelier, and a classic design.

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, City View

A hotel room with two beds, a chandelier, and a large window with curtains.

Deluxe Twin Room, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Room, 1 Queen Bed, City View

A hotel room with a large bed, a chandelier, a nightstand, and a window with curtains.

Luxury Room, 1 Queen Bed, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for DELUXE QUEEN INTERIOR

A bedroom with a tufted headboard, two bedside tables with lamps, a chandelier, and a green throw blanket.

DELUXE QUEEN INTERIOR

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for DOUBLE OR TWIN WITH BALCONY

A hotel room with two beds, nightstands, a chandelier, a framed artwork, and a wall-mounted telephone.

DOUBLE OR TWIN WITH BALCONY

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for JUNIOR SUITE KING

A bedroom with a large bed, a chandelier, a chair, and a nightstand.

JUNIOR SUITE KING

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About the area

Map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Convent of the Assumption - 2 min walk - 0.2 km
  • University of Cuenca's Orchid Garden - 9 min walk - 0.8 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 11 min drive
  • Guayaquil (GYE-Jose Joaquin de Olmedo Intl.) - 79.7 miles/128.3 km
  • 14n - Antonio Borrero Station - 3 min walk
  • Luis Cordero (Hermano Miguel) Station - 3 min walk
  • Gaspar Sangurima Tram Station - 8 min walk
  • Terminal Terrestre Station - 20 min walk
  • Unidad Nacional Tram Station - 20 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Raymipampa - ‬2 min walk
  • ‪Mansion Matilde - ‬3 min walk
  • ‪Café Del Parque - ‬1 min walk
  • ‪Angelus by Tutto Freddo - ‬2 min walk

About this property

ITZA Hotel Boutique Internacional

  • Located just 1.6 mi (2.6 km) from the airport, ITZA Hotel Boutique Internacional offers a shuttle (available on request). For a bite to eat, guests can visit SANTO PLACER, one of 2 restaurants, which serves local and international cuisine and is open for breakfast, lunch and dinner. Public transportation is close by: Gaspar Sangurima Tram Station is only 8 minutes on foot.

At a glance

DONE

Hotel size

    • 16 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle from 6:00 AM to 8:00 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–10:30 AM
  • 2 restaurants

Travelling with children

  • Children's menu

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Free newspapers in reception
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Communal living room
  • Lockers available

Accessibility

  • Lift
  • Wheelchairs available on site
  • Closed-captioned TV
  • Portable shower seat
  • Grab bar in shower
  • Transfer shower
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 52-inch Smart TV
  • Premium satellite channels

Home comfort

  • Heating (climate-controlled)
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • In-room massage
  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Rainfall shower heads
  • Shower only
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

SANTO PLACER – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
ZAZA 360 – This rooftop bar specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
ITZA WHISKY LOUNGE – This tapas bar specialises in local and international cuisine and only serves dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way. Maximum occupancy 3)

Pets

  • Service animals exempt from fees

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Itza Internacional Cuenca

Frequently asked questions

Does ITZA Hotel Boutique Internacional offer free cancellation for a full refund?

Yes, ITZA Hotel Boutique Internacional does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at ITZA Hotel Boutique Internacional?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at ITZA Hotel Boutique Internacional?

Sorry, there's no on-site parking at ITZA Hotel Boutique Internacional.

Is an airport shuttle service offered by ITZA Hotel Boutique Internacional?

Yes, an airport shuttle is available from 6:00 AM to 8:00 PM on request. The charge is USD 25 per vehicle one-way.

What are the check-in and check-out times at ITZA Hotel Boutique Internacional?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.

Are there restaurants at or near ITZA Hotel Boutique Internacional?

Yes, there are 2 on-site restaurants, featuring al fresco dining and local and international cuisine.

What's the area around ITZA Hotel Boutique Internacional like?

ITZA Hotel Boutique Internacional is a short 8-minute walk from Gaspar Sangurima Tram Station and 2 minutes' walk from New Cathedral of Cuenca.

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Reviews

ITZA Hotel Boutique Internacional Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was described as scrumptious, very good, and delicious with many custom choices available. (7 reviews)
  • The hotel's restaurants served superb food with great views and attentive staff. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Restaurant
Store
Location

Reviews

Verified

10/10 Exceptional

Amazing boutique Hotel, great staff and unique style. Perfect location, steps from the main square and cathedral. Highly recommend a splurge in getting the presidential suite, massive beautiful room & bathroom. Their roof top restaurant is great as well, we went for Martini and Jazz night. Also, don't miss out on their breakfast, it is delicious (try the local Ecuadorian ones).
Nathan, 3-night trip
Verified

10/10 Exceptional

I’m so glad I picked this hotel for my first visit to Cuenca. It’s got a great location in the historic part of town. The staff was wonderful from check-in, assisting with activities/cabs, room service, and meals. The included breakfast offered so many custom choices. I would definitely return to this property and highly recommend it.
Paul, 7-night trip
Verified

10/10 Exceptional

The staff was absolutely great, accommodating us and helping us out. We arrived very early, and they did their best to get us into a room ASAP instead of making us wait all day. The room was very nice, and the restaurant's superb food was some of the best around.
Ace, 2-night trip
Verified

10/10 Exceptional

This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure.
Rosana, 6-night trip
Verified

10/10 Exceptional

Beabar.utiful view from the rooftop
Tina, 1-night trip
Verified

10/10 Exceptional

The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Thomas, 4-night trip
Verified

10/10 Exceptional

Beautiful ITZA

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Ivelisse, 1-night trip
Verified

10/10 Exceptional

ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.
Verified

10/10 Exceptional

Great intimate boutique hotel, in the middle of everything.
thomas, 3-night trip
Verified

10/10 Exceptional

Everything was fabulous! Everyone was super helpful.
Heidi, 2-night trip
Verified

10/10 Exceptional

Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.
Verified

10/10 Exceptional

Enjoyed our stay.....

ITZA is our favourite hotel in Ecuador, we have stayed in 6 hotels on our trip. Fantastic, convenient location, attentive service front the Front Desk especially Mable, also Alex in the morning when Mabel is not on duty. Prompt response, organised, accommodating staff. Food is very good in both restaurants, great roof top bar / lounge / restaurant. Nice updated refurbished original historical building. If we ever return to Cuenca, we will definitely sat there again.
4-night trip
Verified

8/10 Very good

Very good
Verified

10/10 Exceptional

I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Richard, 3-night trip
Verified

4/10 Fair

Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.
Verified

10/10 Exceptional

La atencion muy buena, volveria
Sandra, 1-night trip
Verified

10/10 Exceptional

Positivos: - La ubicación es única, a unos pasos de la catedral. - El desayuno muy bueno y variado - La atención del personal muy buena - La vista del bar es muy bonita, se ve la catedral a unos metros. El único problema es que tienen prendidos los calentadores y te arriesgas a cambios de temperatura. Negativo: - Por tener el sueño ligero, solicitamos una habitación silenciosa, de las opciones había unas sin ventanas.... seleccionamos esa!!... error... resulta que estaba en el primer piso al lado de la gerencia. Desde las 8 de la mañana hasta las 9:00 de la noche y escuchas todas las pláticas y risas de las reuniones de la gerencia. Les dijimos en recepción y nos ofrecieron cerrar la puerta. Nunca lo hicieron - El cubo de las escaleras da a la recepción y a TODAS horas entran los huespedes y NO TIENEN un letrero que bajen la voz, se escuchan todas las risas y plática de los huespedes que llegan
Luis Ernesto, 3-night trip
Verified

6/10 Good

Habitación sin ningún tipo de ventilación natural, la comida del rooftop MUY mala y me obligaron a pagar por la comida que no pude terminar de comer y la propina
enrique, 2-night trip
Verified

10/10 Exceptional

Hermoso y cómodo. Personal muy cordial
Juan, 1-night trip
Verified

10/10 Exceptional

Hermoso hotel y ubicación
Belen, 3-night trip
Verified

10/10 Exceptional

La verdad todo estuvo excelente, la atención del personal, las habitaciones, la limpieza y el desayuno.
Pedro, 1-night trip
Verified

10/10 Exceptional

Excelente atención, el desayuno muy rico. Todo estuvo muy bien
Roberto, 2-night trip
Verified

10/10 Exceptional

Exceptionnel

Fantástico
Bruno, 1-night trip
Verified

10/10 Exceptional

Vale la pena

Una grata sorpresa en Cuenca: un boutique hotel que combina encanto y comodidad. La decoración es de muy buen gusto, la ubicación es extraordinaria y la infraestructura, sorprendentemente moderna, se integra de manera armoniosa en una casa de arquitectura antigua. ¡Altamente recomendado!
Ricardo, 2-night trip
Verified

2/10 Poor

El cuarto muy pequeño no es para cuatro peormente para cinco. Ademas indicaron que no incluia impuesto ni servicio que expedia estaba equivocado en la tarifa. Un engaño
Fernando, 3-night trip