Residence Inn Marriott Joplin

We had a small suite which was perfect since my husband goes to bed early and I stay up late reading so he could go to bed and shut the bedroom door. The staff were all super! Could not have been more pleasant - especially the women who worked the breakfast room. Besides being friendly to everyone, they kept the food items stocked and the tables clean when people “forgot” to bus their dishes. We did have a couple of minor issues with the housekeeping and maintenance areas. The ice maker in the freezer would periodically make a loud whining noise so my husband finally had to unplug the refrigerator so we could sleep. Also, our room hadn’t been vacuumed from the previous occupant and there were popcorn remnants all over. There were a couple of other minor housekeeping issues too, that I let the front desk know about but overall, a very nice place to stay.

Room was really nice, and the maids attentive. Everything was fine except they changed out the key system when I was there. Management failed to notify guests as they passed to the front door that their keys wouldn't work, which caused every guest to come back down and get a new key. This could have been prevented by informing guests the day before, or even a sign at all the entrances that room keys might not work. As a result, I really had to go to the head bad... and I was at the door without my key working. I had to go all the way down, and watched other guests pass by without being informed, only to see them come back as I did. Really this should not distract away from anyone considering the hotel, but for management this should be a good chance to review procedures on any events that effect all guests. Do you have a policy? It's important to make sure all employees have a good idea how to react when a situation occurs that can effect multiple guests.

Enjoyed the breakfast downstairs. Good variety including grab and go items. Would like to mention front desk staff (specifically John). I forgot toothpaste. Upon searching it out in the market, John noticed and provided me with some very convenient little disposable tubes. Great guy (hope I got his name right, it was the first evening of our stay (April 12)). Also enjoyed the kitchen in the room. Nice to bring home leftovers from dining out.

We were pleasantly surprised with the size of the room. We stayed in a studio and it included a sectional sofa, a complete kitchen with all of the utensils, a dining room table and a very large desk area. Room was clean and bed was comfortable. Pool area looked nice with lots of chairs and an area with a fire pit and grill to cook. We would definitely stay at this hotel again.

Staff was very nice. Upon arriving the front desk clerk asked the reason for our stay. I mentioned it was our anniversary weekend and we were getting away for a day. When we returned to the room later that evening we found a gift bag with a card on our door. It was signed by the staff and contained some gifts that they left us. Very nice experience. Would highly recommend.