6/10 Good
21 Mar 2023
New name but not the same service
Weird brown marks down the bathroom door frame. I had an anti allergy pillowcase on my bed that I brought from home and day 1 they changed the whole pillow, taking my case and now I’m ill because I didn’t have it my second night. Didn’t give us ANY information at check in, for instance no backpacks allowed in the breakfast hall. Very upsetting for my autistic son who carries his everywhere. Breakfast was passable. Bacon very greasy, only natural yogurt on day 2. No apple juice at any point. Toast machine but never saw any bread on either morning. Sausages were bland, beans needed salt for taste. Hot chocolate was nice though. One pillow per bed. One towel per person which were like cardboard. Could have asked for more but it was a short stay. Checkout impersonal. Got the distinct feeling they didn’t care about customers. The rooms were clean to a point - the bits you could see were spotless. Beds made up nicely. We didn’t use the tv. No kettle. No fridge. Didn’t expect them in a budget hotel but more for information for others.


Laura
Laura, 3-night family trip
Verified Hotels.com guest review